24 Hour Fitness

Zulma H 

on BBB

2 years ago

Ive been waiting since 5:00 am for the gym to open. It normally opens at 5:00, but no one was there to open the gym. Its currently 5:30 and no one showed up. This is unacceptable. Im canceling my membership after today because I wasted my time. 

MC C 

on BBB

2 years ago

After membership of nearly 10 years I cancelled mine today due to huge numbers of people working out unmasked and a staff that apparently doesn't care that we have a state mandate for another 6 weeks. If you're going to flagrantly disregard my health I have other options. People are still getting sick and dying. Do your part. 

Alex Y 

on BBB

2 years ago

Hours changed and never went back, yet membership price has stayed the same even well over an entire year later? Unacceptable. We pay the same while this company reaps lower overhead costs at our expense to fatten their bottimline. Maybe a rebrand is in order to avoid misleading more current and prospective customers. Taking my business to an actual 24-hour gym that delivers on their stated business model. This company now has THE HIGHEST membership dues of any chain but offers less value. Quite a bold move to make in this e... read more

Colin W 

on BBB

2 years ago

The place is named 24 hours but they provide zero 24 hour services currently, spend your money anywhere else 

Edward L 

on BBB

2 years ago

This business in Foot Hill Ranch, Lake Forest California is disreputable. After the pandemic hit we called to cancel our membership. As senior citizens, we were concerned about being there. They recommended we put the account on hold to maintain our rate should we want to use it in the future. We never used the gym again after March 11, 2020. Without notice they started charging us for the months of November and December 2021. We called to request a refund since we never used the gym. They agreed to the two months but only r... read more

Natalie B 

on BBB

2 years ago

I had to cancel my membership due to my health, and concerns with COVID. I provided a letter from my physician as well. Back on January 5th, I received an email stating that it can take up to 22 days to receive my refund, and to email them at any time to check the status. First of all, there is no one working at the customer service center, EVER! I have tried calling numerous times, and there is always a recording stating that the member services department is closed. They never respond (except for that one time) to any inqu... read more

David K. 

on BBB

3 years ago

I frequently workout at the ******************** (******, **) location and continue to observe numerous guests either not wearing a mask properly or not at all, even though ****** continues to be under a mandatory ordinance. When I reported this to the front desk in December, I was told the gym retains medical exemptions on file. Although I dont doubt some guests have one, I highly doubt the gym retains the number of exemptions when compared to the number of guests I observe without a mask. I also submitted a complaint to th... read more

Oliver D. 

on BBB

3 years ago

I have been a member for 30yrs and have to file a complaint as I no longer feel safe working out at your Blossom **** facility. The club advertises that masks are required inside the facility due to local city requirements. There are signs indicating this in the club but it is really not being monitored by the staff. What is really disturbing is that i am told by the staff that masks are not required in the sauna or steam room where people are closer together. How can this be your policy if the local ordinance requires a mas... read more

Stephen M 

on BBB

3 years ago

First of all, I have been going to the ************** location since 1995. I thought I would go to work out after their reopening from Covid 19 and find the place to be cleaned thoroughly for once, but... NO. I was exactly the same when It closed at the beginning of the pandemic. Very strong musty odors, dirty floors, restrooms, steam room, and more. Front desk says the cleaning guy only comes during the morning. Also, about 10% of members had their masks around their chins. Only two employees were to be found in the buildin... read more