24 Hour Fitness

Isabella O 

on BBB

a year ago

3/20/2023 @ about 10:50 am. Based on previous reviews online about this place being dirty, I decided to get a 3-day pass online before committing. Upon entering the facilities, I walked up to the front desk and was completely ignored by one of the ladies who seemed superior and older. I waited till she was done helping the younger one with a poster. After she left, I told the younger one that I had a 3-day pass. She waited for further information from her superior then asked me if I had been there before. I said yes about 4 ... read more

Lunkown U 

on BBB

a year ago

********** Location *************************************************************************** *****(Manager) 20minute wait before I was helped -Manager was not aware of any offers online I selected a free pass for this location online to try the facility before signing up to be a member -***** basically told me its only $1 to join 24 hour fitness so if I dont have that NO I CANT USE THE FREE PASS Although Im aware that the location has that option HE DID NOT WANT TO HELP Man who turns away someone who is wanting to join bu... read more

Roxanne C 

on BBB

a year ago

Visited on 03/11/23 The gym is filthy and multiple amenities are unavailable. The pool is closed indefinitely due to ceiling repairs and blocked with caution tape and 2 stacked plastic tables. The classes are being held on the basketball courts. Occasionally people will not realize it's a class and attempt to play while the class is being led. The wet area is disgusting. While sitting in the hot tub with jets running, brown film formed across the top of the water. The benches in the wet area are so caked with dirt. Several e... read more

Bonnie R 

on BBB

a year ago

Jacuzzi and swimming pool are not clean. My eyes hurt after using the pool. **************** was bad. They did not tell me my account was auto renewal when I signed up the annual membership. I have not been there for a few months, so I forgot what date I signed up. When I called, it was a few days past one year. They already charged me another $299.99. Of course, they will not let me cancel my membership for this year or prorate it. 

mike a 

on BBB

a year ago

Don't go to that place unless you want to get robbed into your lockers,It happen to me a couple of days ago someone broke the lock and stole money etc from my wallet, reviewing other reviews in other platforms I m not the only victim in THIS PARTICULAR LOCATION...in Mission Hills,********** 

Matt G 

on BBB

2 years ago

The manager was very rude and not welcoming at all. I tried using a 3 day pass and was bombarded with questions asking where I got it from, where do I live etc. He is the one that is balding and tries to dress nice for his 9-5 minimum wage job. Wouldnt recommend. 

Melissa M 

on BBB

2 years ago

I put a freeze on my account when I deployed. I provided military orders as well. Every. Single. Month. They charged my account. I kept putting freezes on it and they kept charging my account. Since Ive been back, theyve charged me multiple times a month. *** reached out recently to get decembers monthly pull back but havent heard back. ALSO, 4 times now, I have shown up at their opening time (correct, ******** super sport is not a 24 hour gym despite being named 24 hour fitness), and no employees showed up. Just a bunch of ... read more

Matt P 

on BBB

2 years ago

I got a 3 day pass like the one that is offered directly on their website. I went a second time on the third day and the customer service rep said they aren't letting people in with three day passes. They don't honor their own promotion. 

Renita G 

on BBB

2 years ago

I made the switch to this location from plant fitness because of the amenities such as the hot tub steam room sauna and pool. For the past 2 months the hot tub has been broken. When the club went back to being open 24 hours they had the steam room going off at ****. I go to the gym very late because during the day this location is really crowded. So because I chooses to go late I dont have access to the steam rooms because they still turn them off at ****. I spoke directly to the manager over a month ago who assured me that ... read more