24 Hour Fitness

Jose G 

on BBB

a year ago

24 hour fitness in *********************************** ***** The place constantly stinks, it's like management doesn't mind working in that stink. And the employees are constantly on their phones, they need to really be curtious to members. Pins missing, staff dosent put weights back either. Please fix it, it's so frustrating because it's the gym closest to my home. 

Fernando C 

on BBB

a year ago

Clearning crew need to get fired at the woodland hills facility, there is a clearning lady who tends to splash dirty water upon people, rant about Hispanics, that she's tghere to clear our ****, etc. *****, manager has been emailed, contacted many times without resolution. There are videos that will come to light if nothing is done. 

Tim B 

on BBB

a year ago

The downtown 24 hour fitness is Sacramentos version of Hollywood.Everybody is rude and self-absorbed. I only play basketball at this location. Ive been going to this gym 5yrs. The manager and Assistant have never talked to me. Most Black people that go to this location feel the racial profiling but ignore it.I was playing basketball and some lady was working out in front of the basketball court. I didnt say anything to her; I was watching the exercise and she says: Can I workout in peace? I told her I didnt say anything to y... read more

Tiffany T 

on BBB

a year ago

Cancellation policy needs to be amended. This should be a see less process instead of having to go to facility and experience poor attitudes from staff regarding their system outages and ability to cancel membership. This is a process that should be accessible online. Havent used membership in months due to pregnancy and still being charged. Makes no sense that member has to go in to the facility to cancel. When you dont even need to be there to sign up. 

Nancy N 

on BBB

a year ago

The Swimming pool has been closed for 2 months. As part of membership, the pool is part of the amenities provided. To date, they claim the pool is under maintenance. No date has been provided when the pool will reopen. Our membership should be partially refunded. 

ronald w 

on BBB

a year ago

Employee verbally assaulted me over a misunderstanding. Also ,they do not keep floor clean in men's locker at night. 

John M 

on BBB

a year ago

Great facility with amenities well above the established norm. Unfortunately, the leadership is pitifully lacking. This is problematic for members especially pertaining to safety and security. Locks are being broken off lockers and members belongings stolen from the locker room. I have been a victim of theft two times while working out at 24 Hour Fitness. First time my car was broken into and belongs stolen, the second time, my belongs were stolen from the locker room. The second time, an arrest was made, the person who brok... read more

Manny O 

on BBB

a year ago

Still not operating 24 hours/day three years after the pandemic. The ******************* facility is old and equipment is always breaking down. The jacuzzi has been out of operation for two weeks. I have complained several times to management and they give non answers. I even complained to corporate and they knocked two months off my membership, but never fixed the problem! 

John L 

on BBB

a year ago

I have been a member of 24Hour Fitness for a very long time, I keep my membership because it I have access to any of the 24 hour gyms in the different states I work, however I have attended the ******* gym (***** ***************) several times in the last few months and so far it is the worse of all the gyms I have attended in **********, ***** and ****************. it is so dirty that the shower shows a lot of mold on the floor and wall tiles. you can see the mold on the water drinking fountain, a sign that it is not clean ... read more