24 Hour Fitness

Marcus M 

on BBB

a year ago

The basketball gym closure at night due to fights needs to stop. They did not kick out the people fighting and the basketball gym should be open 24 hours like the rest of the gym is. Stop punishing positive action from 99% when a couple idiots want to ruin that. 

Sophia S 

on BBB

a year ago

Before my 1-year membership expired, I used the 24 Hours Fitness website to cancel my membership. It couldnt find my active account to cancel from. Then in Apr 21, 2023, my bank account was charged $399 for membership auto-renewal. I tried to call customer service. it told me to use their website to contact them. I used their website, theres an online form for contact. Used that, but the Submit button didnt work. Theres no email address for customer service, either. I called the local 24 Hours Fitness in ********* **********... read more

Yan C 

on BBB

a year ago

The front desk denied my access to the group class that I made reservation only because I was late for 5 minutes, but there is no written policy saying that I couldn't go to that class if I am 5 minutes late. They don't respect my membership right at all. 

Christine C 

on BBB

a year ago

24 Hour Fitness continues to charge 4 times a month for 2 cancelled memberships. Ive never had 4 memberships but since I tried canceling due to illness they started charging me 4 times. Unresponsive to my inquiries. 

dylan p 

on BBB

a year ago

they will not let you cancel your membership on their website 

Amanda O 

on BBB

a year ago

I've requested that they remove my number from their call list multiple times and I'm still receiving calls. I told them that someone who's name I do not know and have zero relation with signed up and used my phone number and the calls still come in. 

AJ P 

on BBB

a year ago

Put simply, they are no longer24-Hour Fitness. The majority of their clubs in Southern ********** are not open 24 hours a day. My home club in ***************, ** is open only until 10pm Monday-Thursday. On the weekends it closes even earlier at 9pm. I understood in the aftermath of ***** but that's no longer an excuse. The gyms are packed in the evening because everyone has to come before the early close time.Shouldn't they have to change their name? They built their business on the foundational principle that the clubs are... read more

Michael O 

on BBB

a year ago

I had a lifetime membership and was a member in good standing for 20 years. Until one day in April (2022) when another member apparently complained to the manager that I was taking pictures of her from across the gym floor (I'm gay, and I wasn't). Didn't matter, they suspended my membership and I had to resolve with the corporate office, by sending a certified letter. That is the only way to contact them, if you call their 800 number it ************** you to your local gym, and they have no authority to resolve issues. I fin... read more

Tiffany H 

on BBB

a year ago

********, ** Alameda Pkwy....This place is FILTHY! I mean gross and filthy! I don't think they have ever cleaned their machines or floors in years. The fans are covered with rings of dust and filth so do not turn them on. The machines are old, worn down and need painted. The cable machines you can hardly push up and down to set. Most of the time several of the cardio machines are not working. Good luck finding anyone wiping down their machine after each use, gross! And God forbid someone at the desk greet you when you walk i... read more