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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
First of all My experience with Pack-Rat was WONDERFUL!!! I cannot say enough nice things about the group. The team members and drivers were very helpful and kind. Pricing is very reasonable. The delivery and pick up drivers contacted me with arrival time as we were told Arrived on scheduled dates at reasonable times. Had to delay our home delivery one day but was contacted two days in advance. Sending special thanks and hugs to my team ******* ***** ****** and Mexil). I would highly recommend Pack-Rat!
Outstanding service and people. Very fair pricing. Extremely versatile for my moving needs.
Business response:
*****, thank you for your kind words and for sharing your experience! We're so glad we could provide outstanding service and meet your moving needs! Please don't hesitate to reach out if we can assist you again in the future!
I had an awesome experience with Pack-Rat. From the first phone call with ****, he was the most understanding customer *** out there. He got me the best price, set up the delivery and pick up. Everything went according to plan. I was moving across the country and my container was delivered on time and everything inside was fine. Communication was great with phone calls and emails. I would definitely use them again!
Every aspect of our experience with 1-800-PACK-RAT WAS A+, from the initial inquiry to our final unloading. Communication with their team of professionals was transparent, easy, and gave me confidence that made the move from ********* CA to ******* a lot more stress free. Do keep in mind that their offices operate on East Coast hours. Thank you Pack-Rat!
Business response:
Thank you for taking the time to leave this feedback. We are so glad to hear about your moving and customer service experience! We are excited to share this feedback with our team!
Horrible service, my partner and i were moving from ** to **. We requested an 8 foot pod for a total quote of $3425. Was told wed be charged $320.96 upon delivery to NY and rest when it reaches AZ hub. I was charged $320.96, plus an additional *****, and then just yesterday was charged the full $3425. We were told it was $3425 TOTAL no extra fees or tax. Yet, here i am being charged an extra $346.19 in hidden fee's and all of a sudden the billing office is closed and arent returning my phone calls. I have left a voicemail re... read more
Business response:
We are very sorry for the frustration and any miscommunications that occurred. A team member has contacted Mr. **** to discuss the charges. We appreciate him taking the time to share feedback with our team.
I had an excellent experience. Every person I encountered was caring and professional and my containers were dropped off, picked up and delivered on time. There was no damage to any of my possessions. Im a happy customer!
Business response:
We are so happy to hear that our customer had a smooth and stress-free experience. Our team works hard to provide the highest quality service, and we are thrilled we could help. We look forward to working with ******** again in the future.
Buyer beware! You may receive impossible promises from the ***** sales team, move coordinators and retention ************** the end of the day, everything worked out for us only due to the EXCELLENT boots on the ground service folks at the *****, ** and **********, ** facilities. Im not saying to not use Pack-Rat - just double check the information you receive.Oh, and dont believe them when they tell you they will call you back - especially after they have your money - and you can bet theyre on time when its time to charge y... read more
Business response:
We apologize for the poor communication and the frustration this caused our customer. A team member spoke with Ms. **** to discuss the issues in greater detail and to provide compensation. We appreciate the valuable feedback as we are always working to improve our services.
We moved from ****** to *************; our container was overweight but they were able to pick it up and hold it for us in ************* without incident nor additional cost. But the best part, and the scariest, was when we called to schedule the delivery to the house we had purchased in *************, about two hours further away from the original estimated zip code. The agent was unable to schedule our delivery and even to her the notes on the system seemed strange (telling her to refer us to another moving company - say w... read more
Business response:
We are so glad to hear that our team was able to help work out our customers move. We appreciate the positive feedback and will be sure to share with the rest of our team
Pack Rat was the easiest part of my move from ******** to **********. The pack Rat people were so easy to work with even when I had to make changes. The drivers were great on both the drop off and pick up. I tipped the drop off driver because he was so good at placing the containers on my very steep driveway and making the containers level with blocks even in the rain. love these guys!
Business response:
We are thrilled to hear that Ms. ****** had a smooth and easy move! Our team works hard to provide the best support possible, and we are overjoyed ******* had a great experience. We hope to work with her again in the future.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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