This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | Closed | |
Tue | 8:00 a.m. to 10:00 p.m. | |
Wed | 8:00 a.m. to 10:00 p.m. | |
Thu | 8:00 a.m. to 10:00 p.m. | |
Fri | 8:00 a.m. to 10:00 p.m. | |
Sat | 8:00 a.m. to 10:00 p.m. | |
Sun | 9:30 a.m. to 6:30 p.m. |
Called April 1 to arrange a container for a move from ************* to ********. Explained in detail that I lived in a rural area. They confirmed no problem, sent me a contract. Container scheduled to be delivered April 25. Wasnt charged as expected on April 15 so I called. Reassured all was fine. Called 3 more times to verify the order was ok but no CSR did more than look at the screen in front of them that said "scheduled.' All was not fine!Container never arrived! I called multiple times on April 25 and was told 'It's on ... read more
Outstanding Experience with 1-800-PACK-RAT Highly Recommended!We recently used 1-800-PACK-RAT for a major move from ******** to *********** just for our home, but for our entire business, including all equipment and inventory. From start to finish, the process was incredibly smooth, easy, and absolutely painless.Every single person we interacted withfrom the friendly and efficient customer service ***** to the knowledgeable sales team, to the professional drivers and truck operatorswas a pleasure to work with. Their team wen... read more
Business response:
*****,we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.
******** customer service. Endless loop of lies.They are very good at taking your order and terrible at delivering the product. Waiting for home storage container and no one can give me information. One CSR told me they would deliver between 11p and 3a. Really? In the middle of night? Yes she was adamant that they deliver 24 hours. Still don't have the container or any information. I will cancel if i can ever talk to someone!!!
******, was professional, friendly and called to let us know when to expect delivery and pick up. He was right on time! I have used Pack Rat twice this year and have been very pleased with the service. Very reasonable priced.
Business response:
*********,we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
PackRat gave us a competitive quote. Then they appeared on schedule the day of the box dropoff. They called before, and kept up that pattern of alerting us at critical stages. A terrific guy put the box in our driveway, taking care not to harm an overhanging branch. They picked up the pod exactly on schedule and on the other end, they called a day early to see if we were ready to receive it. We were, and were delighted for that timing. At every stage, the people we dealt with knew (and liked) their jobs, and did them well. T... read more
Business response:
We're so glad to know that you've consistently had excellent experiences with our service. Your recommendation means a lot to us. Thank you for acknowledging our honesty and fair pricing. We look forward to serving you again soon!
On Tuesday, I called PackRat to deliver the container to my new address. ****** said they did not deliver to my new address in **********, ** but would have someone call me back the next day, Wednesday, because she thought they could deliver it closer so I could pick up my property. I told ****** I had, among other things, a heavy piano and needed it delivered to my property. No one called on Wednesday. I called back on Thursday after not receiving a call on Wednesday and this time talked with *****. She reiterated to me the... read more
Business response:
Hi ****, we apologize for the issues you experienced. Thank you for speaking to a member of our team so that we could gain more insight into the situation. We are happy to confirm that your final pickup is set for this week. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.
Horrible experience, incompetent uncaring customer service. Unauthorized use of my credit card for random stuff like fuel charges never discussed and for insurance to store my belongings when they were stored at another facility. My move was scheduled for the 20th Jan MLK day, I got a confirmation text that morning stating they would be there. An afilliate showed up 2 days later setting all my plans back, plumbers, flooring contractors, handy men all on hold. I was prepping my house for sale and neded the house cleared for t... read more
Great company! Would definitely recommend, a great and cheaper alternative than ********. Very easy to make *************** agent super friendly and informative.
Business response:
We're happy to hear about your positive experience with the company ******. Thank you for taking the time to share your feedback. We look forward to serving you again in the future!
Horrible experience. We are two days out from our supposed delivery date and we still have NO clue if the containers will be picked up and delivered on time. Meanwhile, a move requires coordination with our apartment building, elevator reservation, hired man power, etc. There is no customer service, no information and everything is completely last minute because they are too cheap to bid high enough for the third party truck to pick up our container. Absolutely will never use them and never recommend them. Horrible.
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,387 reviews.
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com