1-800-PACK-RAT, LLC

Virginia H 

on BBB

3 months ago

Delivery was on time and container placed in small area perfectly. All our items were delivered safely with no breakage. 

Kathleen F 

on BBB

3 months ago

If I could give a negative star review I would. My mom is in remission from cancer and had to move back to ****** from *****. Long story short, they screwed up the delivery date TWICE. Was supposed to be delivered June 27, then pushed to July 2, now it's July 3rd. She's hired movers to unload the pods and will lose her deposit now because of the late notice second reschedule. Calling them is a joke. Wait on hold, ask for a supervisor then disconnected. My mom doesn't need or deserve this stress. Shame on your company for suc... read more

Nathan S 

on BBB

3 months ago

Extremely Disorganized Experience Moving Made Easy Is a Joke My move with 1-800-PACK-RAT is still ongoing, but the experience so far has been incredibly frustrating. Their slogan is Moving Made Easy, but this has been anything but ******* began with the company inputting the wrong phone number into their system, which caused delays on the delivery day. After spending a long time on hold, the number was corrected and the first unit was dropped off. The driver was unhappy when I asked him to reposition the unit and said he was... read more

Connor M 

on BBB

3 months ago

I ordered a pod from 1-800-pack-rat on 6/16/2025.They confirmed out delivery date of 6/30 via email.They also confirmed via an email reminder the friday ********* was confimed via 3 seperate **** that our delivery date was confirmed for 6/30.We were also given a delivery window on 6/30.The container never showed up and 1-800-pack-rat told us that we now had no delivery date and couldn't tell us where the container was or when it would be delivered.We had to to stay home from work for 2 days to wait for this container to be d... read more

Brandon B 

on BBB

3 months ago

I used this company, paid extra for my 16ft container to be delivered on a specific date. They had the container 2 weeks before the move. I drove 28hrs to find out my container never left the origin location. That's just the beginning, they also managed to miss the next delivery date with no communication of it. I called back and was told the driver was running a day behind. Rescheduled again for 2 days later. Just to find out after confirming that morning it would be delivered my container was put on a hold and that was nev... read more

Cody S 

on BBB

3 months ago

I used 1-800-PACK-RAT for a move and was very disappointed to find out that my final price was increased due to a fuel surcharge. At no point during the booking or scheduling process was I told that my rate could change based on gas prices. When I contacted customer service, they told me this policy was mentioned in the terms and conditions, which I dont recall ever receiving or being ******** feels deceptive to bury price changes in fine print and not clearly communicate something as important as potential cost increasesesp... read more

Jennifer E 

on BBB

3 months ago

I have had good experiences using Pack Rat. I've used them several times now. I always experience a terror watching my containers be driven away that I might not see my stuff again, but they have always arrived at my new home. Because you put your own lock on the container, I don't have to worry about theft of my stuff. Every employee I've ever dealt with, either in the warehouse for container access, or on the phone, has always provided superior customer service. I believe the company is well managed and strives to be the b... read more

Blake B 

on BBB

3 months ago

Wonderful experience! Our cross country move was seamless and all scheduled times were honored. Anytime I had to call customer service (for a few questions) they were so helpful! 10 outta 10 would recommend! 

Vicki L 

on BBB

3 months ago

I love this company Easy to reach and.very helpfulamd stayed on days and time promised All at a great price I used them from ******* to Tennesse So convenient I had a 2 week spread of couch surfing with family. They stored it too.