1-800-PACK-RAT, LLC

Jonathan D 

on BBB

a week ago

I had an excellent experience with 1800 Pack Rat and I highly recommend them to anyone planning a move. Their customer service is outstanding and every interaction I had with them was smooth and professional. The prices were unbeatable and came in at about half of what PODS quoted me, which saved me a significant amount of money. I used them twice in one year, first for a move to the east coast and then again when I moved back to the west coast, and both times the service was consistent and reliable. The scheduling process w... read more

Janet M 

on BBB

a week ago

I rented a pack rat in July. The driver dropped the container right in front of my front door and left it there. This was completely useless as the I needed to get stuff out the front door. It was requested to be dropped by the side of the house. I called numerous times to talk to someone and told them to come get the container because my father passed away. Now they are trying to charge me. This company and it's service are awful. DO NOT RECCOMEND to anyone. Thank you for sharing your experience were truly sorry for the inc... read more

Joaquin L 

on BBB

a week ago

Please do not spend your money on this company for your move. My experience with them has been horrible from start to finish. I do not have the time to write you the complete story but please understand this when you book and schedule a pick and drop off the so call "guarantee price" will change by the time you are done with the service. Please hope you do not get any damages of your property that is caused by water because it will not be covered under the insurance. Even with a clearly defected unit that has opening on the ... read more

Aaron H 

on BBB

a week ago

My experience with Zippy Shell was incredibly terrible and you should look for LITERALLY ANY OTHER moving company. Not only did they improperly handle my account, resulting in them selling me a service (ie a shell) that they didnt have the infrastructure in the city to deliver, they also then damaged over $2,000 worth of furniture etc during the move and refused to offer any financial compensation (all documented with clear evidence). After realizing that they didnt have the equiptment necessary to unload the shell, they off... read more

A. H. 

on BBB

a week ago

My experience with Zippy Shell was incredibly terrible and you should look for LITERALLY ANY OTHER moving company. Not only did they improperly handle my account, resulting in them selling me a service (ie a shell) that they didnt have the infrastructure in the city to deliver, they also then damaged over $2,000 worth of furniture etc during the move and refused to offer any financial compensation (all documented with clear evidence). After realizing that they didnt have the equiptment necessary to unload the shell, they off... read more

Sanjay S 

on BBB

2 weeks ago

From beginning to end, my experience was first-class. The reservation process was simple and straightforward - pricing was fair. All the drivers were courteous, professional, and prompt. The container is exactly what I expected and "fit" our belongings perfectly. I would, particularly, commend the driver(s) who skillfully transported our container more than ****************************************************** damaged within our container. 

Sanjay S 

on BBB

2 weeks ago

From beginning to end, my experience was first-class. The reservation process was simple and straightforward - pricing was fair. All the drivers were courteous, professional, and prompt. The container is exactly what I expected and "fit" our belongings perfectly. I would, particularly, commend the driver(s) who skillfully transported our container more than ****************************************************** damaged within our container. ****** thank you so much for your thoughtful review, were happy to hear that your ent... read more

Christopher S 

on BBB

2 weeks ago

I schedule to have a POD delivered on 09/12/2025 and it was confirmed. IT NEVER WAS DELIVERED!!! Called the **************** at ****** for an update. Was told I cannot get an update on the time put would be there by 10 pm. **************** stated that would contact the hub and or driver for an update and would get back to me. No updates! At 6 pm called **************** again and was told they would reach out again and it was still on track to get to my home. NEVER did and no updates. Received a call at 8:00am on 09/13/25 tha... read more

Christopher S 

on BBB

2 weeks ago

I schedule to have a POD delivered on 09/12/2025 and it was confirmed. IT NEVER WAS DELIVERED!!! Called the **************** at ****** for an update. Was told I cannot get an update on the time put would be there by 10 pm. **************** stated that would contact the hub and or driver for an update and would get back to me. No updates! At 6 pm called **************** again and was told they would reach out again and it was still on track to get to my home. NEVER did and no updates. Received a call at 8:00am on 09/13/25 tha... read more