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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
This is the worst company to rent from! They tell you the biggest truck is 15 almost 16 ft, but they don't tell you, that is the size of the truck, but they don't tell you there is a gage inside the truck that is smaller and takes away about 3-4 ft all around from the sides, from. and back. This was very misleading and a lie! I did not have enough room. I had to rent a small storage. If I would have had the actual truck to pack my stuff in, all of it would have fit. If I would have known this then I wouldn't have rented from... read more
We've been doing our move in three phases. The first two phases went okay. The third has been an unmitigated train wreck! We have 3 containers that are **** Apparently they're just sitting in a bad part of town, and in an unsecured parking lot. (we have trackers) The tracker hasn't moved for 2 days. We have no idea if the driver has ditched the trackers and is unloading our belongings somewhere else, or if the truck is even still there with our containers. There is nothing that makes sense, and nobody wants to get us answers... read more
Awful!!!! We were scheduled to receive a container yesterday between 1 oclock and 7 oclock. My husband left work early to receive the container. They still had not shown up or called us by 3 oclock at which time my husband had to cancel his doctor appointment and he called Pack Rat to get an update. They said it is still scheduled to arrive sometime before 8 oclock, but they are open until 10 oclock. My husband missed family dinner because at 6:30 we were still waiting for the container. No one called to update us so my husb... read more
Initially, they worked with me on the price, beating a competitor's price by quite a bit. Delivered the pod on time, picked it up on time, and all the drivers were courteous and quick. They worked with me on rescheduling payments and when and where my pod would be delivered with no problems, even reversing a payment one time that I wasn't able to make at that moment. My pod was delivered (a few hours early) where it was supposed to be, in perfect condition, and picked up exactly when they said it would be. I had an overwhelm... read more
Delivery and pickup was confirmed each time and drivers were great. Called customer service one time and the guy was super helpful and provided me with the information I was needing and then some. Overall really good experience and would definitely recommend over other higher priced competitors
Delivery and pickup was confirmed each time and drivers were great. Called customer service one time and the guy was super helpful and provided me with the information I was needing and then some. Overall really good experience and would definitely recommend over other higher priced competitors Thank you for the kind words ******! We're thrilled to hear that both our drivers and customer service team made your experience smooth and helpful it's great to know we could deliver value and reliability at a competitive price.
Business response:
Thank you for the kind words ******! We're thrilled to hear that both our drivers and customer service team made your experience smooth and helpful it's great to know we could deliver value and reliability at a competitive price.
1 word..HORRIBLE!! sums up my whole experience with this company. They deserve negative stars. 5 days later still no pod, no phone calls, then they drop off an empty one in my driveway,not even mine with all of my household contents.They may say they beat the competition but at what cost to the consumer, their sanity and all their personal belongings. Take my advice use anyone but PACKRAT.. We're truly sorry to hear about your frustrating experience. This is not the level of service anyone should expect, and we understand ho... read more
TLDR: Pack Rat has rescheduled my move due to their incompetence 4 times. My stuff still hasn't been delivered. They've wrongly moved my stuff once and now won't move it at all when I need it. I knew they had bad reviews and they have a reputation for not delivering on time, but I was hoping it wouldn't happen to me. I regret using their service so much and I wish I could go back and never work with them.Full Story:So for context, I've had my stuff stored in a Pack Rat container since October of 2024. Everything has been fai... read more
I am a legitimate homeowner that has contacted this company several times regarding an abandoned POD container in my driveway. I have a lot of work to be completed on the inside and outside of my home and NO RESPONSE from Pack Rat! You mean to tell me that I cannot do what I want to do with my home because they won't move an abandoned POD? I am highly disappointed in their poor customer service. I am also seeking legal representation on this matter for it's been over 10 days that this ABANDONED POD is in MY driveway. *******... read more
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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