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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Everything was perfect, from the sales person to the drivers. On time and thorough
Unit is 3 days past schedule and customer service is horrible they can't even locate the unit and are still pushing the schedule back all the help that I had to align up had to change their flight tickets several times because we couldn't get a commitment when this unit may get delivered wish I had just went and rented a usual truck would have been a lot less stressful.If you're on a schedule avoid these people at all cost **** were very sorry for the delay and the disruption it caused to your plans, this isnt the experience... read more
They moved my delivery date 3 times, tried to overcharge me, and had no empathy. I would never use them again. Go with PODS. Were truly sorry to hear about your experience and the frustration caused by the delivery changes, billing issues, and lack of empathy. Thats not the standard of service we aim to provide, and we understand how important reliability and respect are during a move. Your feedback has been shared with our team to help ensure better communication and accountability moving forward.
Not even sure where to begin - we went through Pack Rat instead of Pods to save an about $200 (huge mistake). We had two 16 ft containers to be delivered, picked up, and then transported approx 200 miles. In my original quote, they waived storage fees on both containers to beat the Pods quote ($350 per container for two containers = $700). Despite this, they still ended up charging me the $700 anyway. Then, I had to wait multiple business days for the correction and the $700 to get out back in my account. Then, I had to go t... read more
August 2025 We just completed a cross country move and used Pack Rat. They showed up exactly when they said they would. This included the delivery, pick up, transport and delivery and final pick up. The price was half of the "other guys". We were more than pleased to use a company that did what they said they would and were very professional. ******,we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding ... read more
I booked 1-800-PACKRAT for my cross-country move and was very clear from the start that I needed an exact final price for budgeting purposes. Im on a fixed income due to a service-connected disability, so sticking to the quoted price was crucial. I was quoted $3,600, which included my military veteran discount, insurance, and storage fees. I was told multiple times that this price would be my total cost, and that they beat PODS pricing.The driver picked up my container, and the deposit was charged without issue. But the very... read more
This is the worst company to rent from! They tell you the biggest truck is 15 almost 16 ft, but they don't tell you, that is the size of the truck, but they don't tell you there is a gage inside the truck that is smaller and takes away about 3-4 ft all around from the sides, from. and back. This was very misleading and a lie! I did not have enough room. I had to rent a small storage. If I would have had the actual truck to pack my stuff in, all of it would have fit. If I would have known this then I wouldn't have rented from... read more
We've been doing our move in three phases. The first two phases went okay. The third has been an unmitigated train wreck! We have 3 containers that are **** Apparently they're just sitting in a bad part of town, and in an unsecured parking lot. (we have trackers) The tracker hasn't moved for 2 days. We have no idea if the driver has ditched the trackers and is unloading our belongings somewhere else, or if the truck is even still there with our containers. There is nothing that makes sense, and nobody wants to get us answers... read more
Awful!!!! We were scheduled to receive a container yesterday between 1 oclock and 7 oclock. My husband left work early to receive the container. They still had not shown up or called us by 3 oclock at which time my husband had to cancel his doctor appointment and he called Pack Rat to get an update. They said it is still scheduled to arrive sometime before 8 oclock, but they are open until 10 oclock. My husband missed family dinner because at 6:30 we were still waiting for the container. No one called to update us so my husb... read more
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,362 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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