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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
A $2,000 Disaster Avoid at All Costs Review:If I could give negative stars, I would. My experience with Zippy Shell / 1-800-Pack-Rat was nothing short of a nightmare. At every single stage of this move, they dropped the ball and not just fumbled it, threw it off a cliff and lit it on fire.Initial drop-off? Late.Pick-up? *************? Also late.Container? Arrived jammed shut and unusable.Customer service? A total black hole zero accountability, hours of hold time, and lots of empty promises.I was told Id receive a refund in ... read more
Surprised at the low rating here, we had an in-state move in ** and they were the most competitively priced. They were also on time and very professional. I didn't need to be there for the container pick *** either. **** quoted a 1000 dollars over their price and UPack didn't offer service in my area. ******** we're happy to see your 5-star rating. Thank you for taking the time to share your positive experience with us!
Had two pods for a long distance move. Scheduled delivery to our new address. Delivery was cancelled THREE TIMES without notification. I didn't learn of the schedule changes until I called to inquire about the status. Twice we had movers lined up to help unload. This small business had to be cancelled and thus lost income twice. Unconscionable. Would never recommend this company to anyone.Rating should be a 0 but I had to give a star to proceed.
Surprised at the low rating here, we had an in-state move in ** and they were the most competitively priced. They were also on time and very professional. I didn't need to be there for the container pick *** either. **** quoted a 1000 dollars over their price and UPack didn't offer service in my area.
Business response:
******** we're happy to see your 5-star rating. Thank you for taking the time to share your positive experience with us!
Promised to deliver *** rat on a Wednesday, no show, no phone call, called said would deliver Thursday, no show, no phone call, called said delivery friday, same thing, now it's Saturday it will deliverd, no one calls to let you know what is going on, will it be delivered or not, diffently will not recommend *** rat or use there service again *******, we're disappointed to hear your experience wasn't up to par. We are deeply sorry for the delays and lack of communication. We hope that one day you may allow us opportunity to ... read more
Promised to deliver *** rat on a Wednesday, no show, no phone call, called said would deliver Thursday, no show, no phone call, called said delivery friday, same thing, now it's Saturday it will deliverd, no one calls to let you know what is going on, will it be delivered or not, diffently will not recommend *** rat or use there service again
Business response:
*******, we're disappointed to hear your experience wasn't up to par. We are deeply sorry for the delays and lack of communication. We hope that one day you may allow us opportunity to provide a different experience.
Good experience for me for a local move, dropoffs and pickups were timely and drivers were friendly and accommodating. Representatives I spoke to in the call center were helpful and knowledgeable. I wish pricing was more transparent and you could see detailed charges billedm directly on the website. I did get sent a detailed ledger when I was working with a *** on the phone, but I shouldn't have had to call in to do that. Also I wish the trucks could unload from the side instead of the front. My move was to and from streets ... read more
Business response:
*****, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
Had a great experience! Moved 4 hours away & rented a 16 ft container, along with two sets of movers. All the employees from the customer service **** to the truck drivers to the movers were excellent. Would recommend!!
Business response:
We're thrilled to hear that your move went smoothly with us. Your feedback about our movers valuable and we're glad your belongings arrived safely. Thank you for choosing our services and for your positive review.
This is going on the seond delay. First, they dont have info on my container being picked up and had to track it down second, because of that it wwas supposed to be delivered 28 June and when i called to verify they said it was in Raleigh and could not be deliveredd till July 11. Now I again called on 10 July to find out its not ready and will be week pf the 22 July, All this after paying almost 400 dollars to get help offloading and then sleeping on an air mattress with no furniture of very important paperwork I had in that... read more
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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