This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | Closed | |
Tue | 8:00 a.m. to 10:00 p.m. | |
Wed | 8:00 a.m. to 10:00 p.m. | |
Thu | 8:00 a.m. to 10:00 p.m. | |
Fri | 8:00 a.m. to 10:00 p.m. | |
Sat | 8:00 a.m. to 10:00 p.m. | |
Sun | 9:30 a.m. to 6:30 p.m. |
I rented a storage container from 1-800-PACK-RAT in August 2023 and paid for their "Container Damage Waiver (Silver Coverage)" with $10,000 protection. After 17 months in their facility, my container arrived with holes in the walls and damaged door seals that had allowed rodents to enter. Despite their advertising of "weatherproof containers," I found rat nests, droppings, and extensive damage to my furniture and belongings. When I filed a claim with documentation showing the container defects, they denied both my initial cl... read more
Business response:
English, thank you for taking the time to bring this issue to our attention. We apologize for the experience you received during your move with us. Our claims department has reached out to discuss the issues that occurred during, and the determination of your claim has been finalized. Please let us know if there is anything further that we can do to assist.
In ******, ** I rented a 16 ft pack-rat container. The whole process from start to finish was very smooth. Everyone I talked to was professional and knowledgeable about how the process worked and their estimates were close to actual cost. Would definitely use their services again and they come highly recommended by me. Thank you pack-rat!
Business response:
Ky,we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.
I strongly advise anyone considering packrat as a container shipping or storage service to choose another company. I hired them to provide storage containers and transportation of my entire house from ******** to *******. Their communication with me during my long distance move was absolutely horrendous and was further complicated when they had a wall collapse at the building they share with the postal service. We were not provided any details on the extent of damage to their business and we're given the run around on what t... read more
Business response:
*****, we apologize for the unforeseen circumstance with our facility. We are working as efficiently as possible to make sure we provide our customers with accurate updates. Your feedback is greatly appreciated, and we hope to resolve this issue with you soon.
Moving is already stressful, and this business somehow made it 100% WORSE!!! **************** is horrible...basically nonexistent; They overcharged me and getting in touch with someone to help with the discrepancy, because of the horrible service, has been impossible. Their description of the containers state they will fit 3-4 bedroom (furniture) I could barely fit 2 bedrooms and thankfully I didn't have to bring the fridge or dishwasher or any other large appliances they would NEVER fit. Delivery driver was incompetent and ... read more
Business response:
******,thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. We hope that one day, we will have the opportunity to provide a better, more secure customer service experience.
I scheduled a container to be dropped off today. Had not received any communication to verify a time this morning, so I called . There was a 90 min hold time but they gave the option for a callback. The callback occurred about 3 hours later, but I was placed on hold for 30 min before I hung up. This is absurd customer service.
Business response:
*******, we're truly sorry to hear about your experience and the long wait time you've encountered. We understand how important your move is and we apologize for any inconvenience caused. We're working diligently to improve our customer service response times. We hope that one day you may allow us opportunity to provide a different experience.
We had no issues with PackRat! Drivers were on time, professional and on the delivery end they even helped unload the smaller container so they could take it back that same day- definitely not in their job description! Sales contact and subsequent customer service contacts were professional and helpful, and gave accurate information. Highly recommend the locations we used (******** and *******).
Order LDM-RET-******* I am devastated and in tears with my recent interaction with PackRat. As a single mother, relocating from ***** to *********, I was referred to your company by my realtor. At the time of booking, I was unaware of my new address but knew it would be in ***********, ** and was informed that my belongings could be stored in ******** until I provided an address for delivery. Today, when I called to give the address, I was told that an additional $2,700 would be required to transport my items to *********. T... read more
Business response:
Savana, thank you for taking the time to share your experience with us. We deeply apologize for any miscommunications that you may have experienced. Thank you for speaking to a member of our escalations team so that we could gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.
This was the worse business *** ever had to deal with! 1st I paid for a slot 8am to 12am which they were late on May 9th and the driver kept calling me ******** even when I said my name was ****. I call pack rat to get and ETA time and the lady put me on hold only to not really put me on hold and started talking about it not her problem that I pick the time and on top of that I didnt pick the 1045 to 2:45slot I had 8am to 12 . Now here is the kicker on Saturday I had another slot 8am to 12 well they get to me at 230 but the ... read more
Business response:
****,thank you for taking the time to share your experience with us. We deeply apologize for any miscommunications that you may have experienced. We hope that one day you may allow us opportunity to provide a different experience.
I never imagined I would be writing a review like this but through all my pain and grief I could no longer keep this to myself. My husband and I were both retirees planning an out of state move for months. Our moving date was set for January 13, 2025 with Pack Rat Moving and Storage. But on January 10, just three days before we were supposed to move, the unthinkable happened. My husband of ************************************* the midst of my heartbreak and grief I reached out to Pack Rat Movers and Storage to cancel the mov... read more
Business response:
*****,we apologize for the issues you experienced. Thank you for speaking to a member of our team so that we could provide proper compensation to you as well as gain more insight into the situation. Your feedback is greatly appreciated, and we are happy to know that we could resolve this with you.
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,387 reviews.
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com