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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Horrible experience, incompetent uncaring customer service. Unauthorized use of my credit card for random stuff like fuel charges never discussed and for insurance to store my belongings when they were stored at another facility. My move was scheduled for the 20th Jan MLK day, I got a confirmation text that morning stating they would be there. An afilliate showed up 2 days later setting all my plans back, plumbers, flooring contractors, handy men all on hold. I was prepping my house for sale and neded the house cleared for t... read more
Great company! Would definitely recommend, a great and cheaper alternative than ********. Very easy to make *************** agent super friendly and informative.
Business response:
We're happy to hear about your positive experience with the company ******. Thank you for taking the time to share your feedback. We look forward to serving you again in the future!
Horrible experience. We are two days out from our supposed delivery date and we still have NO clue if the containers will be picked up and delivered on time. Meanwhile, a move requires coordination with our apartment building, elevator reservation, hired man power, etc. There is no customer service, no information and everything is completely last minute because they are too cheap to bid high enough for the third party truck to pick up our container. Absolutely will never use them and never recommend them. Horrible.
Reasonable rates, fabulous customer service, on-time delivery and pickup. I would highly recommend Packrat.
I paid for a pod to be transported from *****, ** to ******* , ** The money was paid by my bank to ***** PacKraT on March 3rd 2025, finally its March 14th and I'm expecting a call from the driver as to when he's going to be dropping off my pod nothing, so I calll them a customer service *** says i havent paid for transportation yet. I couldnt beleive it. I already called them on the 3rd of March to let them know it went through and was deducted from my account to them. the customer service is bad and they cant do a deep dive... read more
My pod was delivered and picked up on time and both Lemar and ***** were complete gentlemen. I highly recommend PakRats!
This was the first time using 1-800-PACK-RAT. I was pleased with the price, the friendliness of staff and service. The size was perfect as I was able to fit all our household items and did not need to rent a moving truck. I highly recommend 1-800-PACK-RAT for Local or Long Distance Moves.
Business response:
*****, we are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our team.
I was going to use Pack Rat but customer service is not there strong point. they jam unwanted products down your throat then when you call about it they transfer you and never pick up the phone. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE TOTALLY JERKED AROUND
I highly recommend 1-800-pack-rat as they gave outstanding service the containers arrived on time and was picked up on schedule date Their Prices were excellent Thank you for the outstanding service
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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