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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
I dont ever leave reviews but I will for Pack Rat. We initially had another moving company hired and it turned into a disaster. I called Pack Rat and they were extremely helpful and straight forward. Everything went exactly as they promised. We could not be happier!
Business response:
***, we are grateful and appreciate the time you took to leave your review. It's great to know that we were extremely helpful and straight forward during your move. We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.
We received our storage container but still expect compensation. We had been waiting over a month for our container from 1-800-Pack-Rat. It contained our bed, wedding photos, wedding dress, furniture, clotheseverything we needed to liveand we had no idea when we would get it. The facility shared a building with ****, and while the **** side had a roof collapse, Pack Rats side wasnt damaged. Still, they gave us no timeline, no plan, and no updatesjust repeated delays. They also hadnt promised us a full refund! They just kept ... read more
Business response:
****** thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible, and we apologize that this wasnt your experience. We hope that one day, we will have the opportunity to provide a better, more secure customer service experience.
Had people waiting all day for arrival of container that was due at 6:00 p.m. No show. **************** representatives were professional and kind. Don't waste your time and money on this company that can't deliver what they advertise.
Business response:
***,we apologize for the issues that you experienced, which caused you to cancel your move with us. Thank you for bringing this matter to our attention, so that we can use your experience to better our customer service experience going **********************.
Paid $2000+ for a long distance move and have been paying $365 per month for a year and my pod doesnt get delivered on time and never even left the original facilty
Paid $2000+ for a long distance move and have been paying $365 per month for a year and my pod doesnt get delivered on time and never even left the original facilty
Business response:
*****, thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible, and we apologize that this wasnt your experience. Our billing department has confirmed that your monthly rental has been paused due to the issues at our facility. We are working as quickly as possible to get your unit delivered to your new location, we hope to resolve this for you soon!
I dont often write reviews, but my experience with 1-800-PACK-RAT was so disappointing that I feel obligated to warn others.I chose 1-800-PACK-RAT because they offered insurance coverage for damages that might occur during transport and storage. I paid extra for this coverage, believing it would offer peace of mind. Unfortunately, when a flatscreen television was damaged during the move, that coverage proved to be worthless.Their first reaction was to blame me claiming the damage must have occurred because of how I packed th... read more
Fine print scam policies will force you to pay a full month even if you only have the pod for a few days. When you call to ask about refund/prorated charges they will tell you they offer no refunds no matter what. If you push further the supervisor will talk over you and yell at you until youre hung up on. Im sure they will rent it out again as soon as they have it back so theyre getting multiple people to pay for the same pod. Absolutely horrendous customer service. Find any other company to work with.
At first, our experience was great. We had a pod delivered, filled it and had it put in storage until we make the move to our new house. We decided to get a second one. This time, the experience was horrible. Once again, we specifically stated we needed the pod as far over in our driveway to our neighbors house and near the doors near the grass by the fence. The female driver that came out to *******, LA around 1:30pm not only ignored these instructions, but when I pointed this out, she was rude as h*** and refused to adjust... read more
DON'T USE THIS COMPANY THERE ARE BETTER PLACES TO USE!!!!!! This is a s*** company, pick up date was canceled without notice, customer service is the worst you be on the phone for ever and get nowhere, I hope this will help you make a decision on who to use!
Business response:
****, thank you for taking the time to share your feedback. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. We hope that one day, we will have the opportunity to provide a better, more secure customer service experience.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.3 star rating with 1,526 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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