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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Everyone I spoke or interacted with was extremely helpful and kind!
Business response:
We are so glad to hear ****************** had a great experience. We appreciate her kind words and will be sure to pass them along to the rest of our team!
Used Pack-Rat for a move from ******** to **********. Everything went as planned. Great customer service. If I called with a question and there was a queue, I would receive a callback ( I love that service.) Everyone I spoke with was friendly and helpful. Had the container dropped off at a storage facility once we chose one in **. Unloaded it and it was picked up promptly the next day. We would definitely use this service again.
Business response:
We are grateful for the kind words! We are overjoyed to hear that the move went as planned and our customer enjoyed the experience. Feedback like this is why we work so hard to provide the highest quality service possible. We hope to work with ****************** again one day.
Everyone we dealt with was extremely helpful and communicative. I would highly recommend Pack Rat over any traditional moving company.
Business response:
We appreciate Ms.Biccs taking the time to let us know about her great experience with our team. We wish her the best in her new location, and we hope to work with her again in the future.
My experience the PACK-RAT was great! They are very professional and organized. The customer service agents offered that old-school customer service that you hardly see these days. They were always flexible and accommodating. I will definitely utilize their services in the future. I highly recommend PACK-RAT for your moving needs.
Business response:
We are thrilled to hear we could make **************** move go smoothly and efficiently!We appreciate him sharing his feedback with our team!
We have used 1-800-pack-rat three times now, moving cross country. Each and every time has been a 5 star experience! We have had NO issues with customer service, delivery or delays. We have moved from ** to ** and then ** to ** and now have used their services to move our Mom from ** to **. This last move had many obstacles. First, hurricane *****....it was pouring rain when we had our container delivered. Not only was our delivery person friendly he was experienced enough to navigate several obstacles in our driveway, busy ... read more
Business response:
We appreciate ****************** taking the time to share such positive feedback with our team. We are overjoyed to hear everything went smoothly despite the pouring rain and other obstacles. These comments made our day!
SCAM and FRAUD I WILL be filing a complaint with the BBB - ZERO STARS! They are holding my two containers hostage and they HAVE been paid in FULL. They are REFUSING to deliver them to my new Complex because they say they have no space BUT they do in the loading zone in front of my building!
Business response:
We are deeply sorry for the delays and placement issues that have occurred. A senior team member has reached out to schedule a time to speak with **************** so we can work on a resolution. We look forward to speaking with her soon.
My experience with 1800PACKRAT in ************ was nothing short of a nightmare. It was a classic bait-and-switch, with empty promises and a complete lack of accountability. I placed an order for a container that was supposed to be delivered on a Monday. I took a day off work and waited at the property all day, only to find out at 4 PM, after an hour of waiting for a callback and then another 30-minute hold (rendering the callback pointless), that the delivery was rescheduled for the next day. No notifications, no warnings, ... read more
Business response:
We are deeply sorry for the unexpected rescheduling and the lack of communication our customer received regarding the delays. A team member has spoken with Ms.Price to provide updates on the delivery timeline. We hope to have this resolved as soon as possible.
Used them for a long distance move. **************** was very friendly and helpful. The drivers were great. The container was a good sturdy metal container. I would use them again.
Business response:
We appreciate our customer's positive feedback regarding his recent experience. It is always great to know that we could help make someone's move easier. We look forward to working with ************************ again in the future!
Packrat is far superior to any other moving option out there! We have made many moves and this was our best experience yet using Packrat. It was so easy to use their website and schedule everything online. The drivers were polite and communicated well, and showed up exactly as scheduled. We also couldnt believe the large size of the packrat for the price, making it so easy to load our whole house into. Really couldnt have asked for better service from start to finish. Thank you!
Business response:
We are thrilled to hear our customer had such a great experience. We appreciate ********************** taking the time to share how her move went with us. We can't wait to share with the rest of our team!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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