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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
**** ****** of Zippy Shell was the person I spoke to. Later I found out that Zippy Shell is a subsidiary of 800-Pack-Rat. We were promised 7 days to load the 16 ft container. We got two and a half days. Luckily we had some volunteer help to load the container. We were promised the container would be delivered 11 NOV because we had help to unload. I got a call on 11 NOV saying it would not arrive until 16 NOV. Then I get a call from the truck driver on 14 NOV saying he was on his way. How was I supposed to organize help unloa... read more
Business response:
We sincerely apologize for the unexpected rescheduling and the problems this created for our customer. A team member had the opportunity to speak with Mr.Cold to go over the issues that occurred and to provide compensation.
My experience with Pack Rats was great! It was easy to schedule. The guys that dropped off the containers were friendly and professional. All my things made it in great condition to our new place. And it was easy to have it picked up when we were done. I would definitely recommend them to friends and family!
Business response:
Hey *******, Thanks for the kind words! Hearing that your experience went well really makes our day. We work hard to provide customers with a great experience and look ********************** to continuing to do the same for your friends and family! We look forward to working with you in the future.
Pack Rat made our move so much easier! Their incredible flexibility and friendly staff helped us to make the best plans for our familys cross country move. They were so patient and helpful with our ever changing plans. They even allowed us to change container sizes when we realized we needed a bit more. We also were given extra time to unload when the hurricanes in ******* came. Seriously an amazing, real people focused company. Everything arrived in great condition and on time. This was our 8th move and the first time with ... read more
Business response:
*******! we are grateful and appreciate the time you took to leave your review. It's great to know that we were able to provide you with a great experience! and to fulfill your needs! We hope to continue exceeding your expectations with great service. We look forward to working with you again in the future.
Moving across the country is scary, but the pack-rat team works hard to ensure that it is a smooth process. We used pack-rat to move from ****** to ***********. Our container was always delivered on time, and the drivers we worked with were lovely. We ended up needing storage between locations and pack-rat stored our pod on-site. We found comfort in knowing that our belongings were stored inside, in a temperature-controlled facility.
Business response:
*******, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
We had a great experience with PackRat. From initial start to final pickup, everything went perfect. We would recommend them to those who are looking for an easy and inexpensive way to move long distance.
Business response:
****, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
I had a very good experience with 1800 pack rat from setting it up to delivery!! I highly recommend this company.
Business response:
*** We appreciate your feedback and are so happy to hear about your experience! Thank you again for choosing 1-800-PACK-RAT.
Worst customer service imaginable, charged me more than the quote. Was late picking up the pod and told I was a liar and I lost money because they were late. Rude once they got there and refused to credit my account, the most unprofessional business I have ever dealt with
Business response:
We sincerely apologize for any miscommunications that occurred. It is never our intention to provide erroneous quotes, and we apologize for the added stress this caused Mr. ******* A team member has provided the appropriate compensation but has been unable to reach ***** to discuss the situation. We hope to speak with him soon.
We did not expect to need storage on our move, but it was great to be able to have it accessible on the back of our drive. From the first call to delivery to pickup they made the process simple and affordable. We were most impressed with the driver ( same guy for delivery and pick up, I forgot his name which bothers me since he was above and beyond!). He maneuvered the truck around our protected oaks and was a great representation of the company If we ever are in need of storage they will be our first and only call.
Business response:
Comments like these make our day! We are so pleased to hear our team could make Marla's move a bit easier. We hope to work with her again in the future.
We had an inter-state move with some months of storage. It all went according to plan. Everybody on the phone and the drivers were very friendly and very efficient . It was easy to to organize , easy to pay and easy to execute. They would communicate in advance and they would come on the time planned. We didn't have any problems at all. I am very pleased with the whole move.
Business response:
We appreciate our customers positive feedback and comments for our team. We are thrilled everything went as planned!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,387 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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