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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
SCAM and FRAUD I WILL be filing a complaint with the BBB - ZERO STARS! They are holding my two containers hostage and they HAVE been paid in FULL. They are REFUSING to deliver them to my new Complex because they say they have no space BUT they do in the loading zone in front of my building!
Business response:
We are deeply sorry for the delays and placement issues that have occurred. A senior team member has reached out to schedule a time to speak with **************** so we can work on a resolution. We look forward to speaking with her soon.
My experience with 1800PACKRAT in ************ was nothing short of a nightmare. It was a classic bait-and-switch, with empty promises and a complete lack of accountability. I placed an order for a container that was supposed to be delivered on a Monday. I took a day off work and waited at the property all day, only to find out at 4 PM, after an hour of waiting for a callback and then another 30-minute hold (rendering the callback pointless), that the delivery was rescheduled for the next day. No notifications, no warnings, ... read more
Business response:
We are deeply sorry for the unexpected rescheduling and the lack of communication our customer received regarding the delays. A team member has spoken with Ms.Price to provide updates on the delivery timeline. We hope to have this resolved as soon as possible.
Used them for a long distance move. **************** was very friendly and helpful. The drivers were great. The container was a good sturdy metal container. I would use them again.
Business response:
We appreciate our customer's positive feedback regarding his recent experience. It is always great to know that we could help make someone's move easier. We look forward to working with ************************ again in the future!
Packrat is far superior to any other moving option out there! We have made many moves and this was our best experience yet using Packrat. It was so easy to use their website and schedule everything online. The drivers were polite and communicated well, and showed up exactly as scheduled. We also couldnt believe the large size of the packrat for the price, making it so easy to load our whole house into. Really couldnt have asked for better service from start to finish. Thank you!
Business response:
We are thrilled to hear our customer had such a great experience. We appreciate ********************** taking the time to share how her move went with us. We can't wait to share with the rest of our team!
We were very happy with using Pack-Rat for our move. Scheduling online was easy and the drivers friendly. It was great being able to pack and load on our timeline and not the movers. We dont plan to move again, but if we do, well use them again.
Business response:
We appreciate our customer taking the time to let us know about her great experience. Our team works hard to provide the best support possible, and we are thrilled to know Ms. Bridges had a smooth and stress-free move. We look forward to working with her again in the future.
One of the best decisions Ive ever made! The delivery and pickup process were easy. I was able to schedule when best for menot them! The drivers communicated with me the day before and day of and I appreciate that they worked with me as I have a hearing impairment. The cost was reasonable and lower than other similar services. I had positive interactions from everyone I dealt withcustomer service, billing and drivers! I would recommend them to anyone who is looking for storage and/or moving services.
Business response:
We are so thrilled to hear about *********'s awesome experience. We appreciate her taking the time to share her positive feedback. We will be sure to pass her comments along to the rest of our team!
I would give zero stars if I could. This company has the worst customer service system I have ever experienced. It seems like they have one phone line for the entire country and no matter how urgent your issue might be, there are extremely long wait times on the phone - my typical wait time was over an hour and I was put back into the waiting loop over and over again. Even worse, the reps don't have access to the schedule for your pod so they can't even help you when they do finally answer the phone. The company won't give y... read more
Business response:
We would like to sincerely apologize for the long hold times, delays, and poor service our customer experienced. A team member has reached out to ******* to discuss the issues that occurred in greater depth. We appreciate the feedback she provided as we are constantly work to strengthen our services.
Process was seamless. From the first customer service rep to the final pickup, I couldn't have asked for a better process. The rates were fair, direct and inclusive. Any time we had a question, they were helpful and patient. Drop off and pick up were excellent. They can maneuver in some rather awkward spaces. The link for helpers really allowed us to focus on other tasks without stressing ourselves out. We did a long distance move and this was such a great experience. I'm not hiring anyone else but these folks even if it's j... read more
Business response:
It is always our goal to provide a stress-free and easy move for our customers,and we are thrilled to see we succeeded. We appreciate ****** sharing her positive feedback for our team. Comments like these make our day!
Excellent customer service. Highly recommend and I would certainly use them again.
Business response:
We are so thrilled to hear that our customer had a wonderful experience. We appreciate **************** taking the time to leave feedback for us,and for speaking with a team member. Positive comments like these make our day.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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