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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
I am very disappointed in 1800packrats. My husband and I are moving long distance and were pricing places for our move we used pods in past but 1800packrats is who we picked for this move . We were giving a price of $3800 . We confirmed and signed we called on 15th to make sure it was set to be dropped off and changed how many days we kept it and when it was being picked up . We were told we would be getting a discount for changing dates bc it made it easier on driver but we never got any discount . Also their website says 5... read more
Business response:
Thank you for taking the time to share your feedback, *******. Our team works hard to provide customers with the best support possible and we apologize that this wasnt your experience. A member of our has attempted to reach out to gain insight into this issue as well as rectify it where we are able.
We moved across the continent. The move went very smoothly and everything was on schedule. Apparently a forklift had broken down at the warehouse close to our final destination. But they were able to get a forklift from a nearby warehouse and so our container was delivered within the original time frame (just not early). We confirmed with the sales associate at the outset that there would be no additional fees and that was the case. We paid what we were quoted. Everyone we dealt with was very helpful and friendly.
Business response:
****, We are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our team
I recently moved from ******* to *******. The only pod-storage moving company I could find that would come into ******* was Zippy Shell, a division of 1-800-PACK-RAT, LLC. This was a two stage move requiring me to store the pods in *******, ** until my house was completed. I was told the storage was climate controlled. It was not.Zippy Shell subcontracted the work to King ******** ********************** Company of ********, *******. They came to my home and loaded three pods. They took great care in wrapping my furniture so ... read more
Business response:
1-800-Packrat apologizes for your experience. The corporate claims department was contacted regarding your review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation, it was determined that the original determination sent was in fact a fair assessment of the items in which you claimed. Despite these findings the claims department honored the amount claimed. If there are additional questions/concerns, we request the customer to contact our corporate claims department d... read more
I hired this company for a long distance move. They were to deliver on a Friday. It didnt come no call.so I called them truck broke down. They said it would come Saturday same thing other truck broke down. Finally on Sunday it came. My closing was Wednesday morning. I loaded it then got a call that they sent wrong container. They had to move my items to another container. I wasnt happy about it, but had no choice but to agree. They threw my things intoThe container damaging many many things. I had insurance, they denied the ... read more
Business response:
1-800-Packrat apologizes for your experience. The corporate claims department was contacted regarding your review. The claims team confirmed a thorough investigation was completed. Based on the results of the investigation, it was determined there was simply not enough evidence to support any negligence on the part of our staff. There was only evidence to evidence to substantiate what is considered to be normal shifting and improper packing. For this reason, the company cannot accept liability for the damages incurred. If th... read more
I'm ready to get an attorney they still haven't delivered my grandson's things from ****** ***** to ******* Washington 3 times they put him off. Forklift problems.....
Business response:
We are deeply sorry for the delays **************' grandson has experienced. We can confirm that the delivery is scheduled for today. We hope to have this resolved as soon as possible.
This was my very first time moving across the U.S. and/or using a shipping container versus a U-haul when moving out of a house to a new place. As a first time customer, I highly recommend using **********************! We had a tremendous/helpful/responsive sales rep, and our first delivery/pick was absolutely amazing!! The overall experience with Pack Rat was a very smooth one; Especially for such a major transition in our lives when it comes to moving! Highly recommend using this company.
Business response:
******! we are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our team!
Will never use this service again, totally mis lead by **** the sales person about price. Told me $3990.00 and I was charged $5100.00 very dishonest and deceiving. Will be writing more reviews on this company to warn people. No wonder this company is a two star. Wish I would have read the reviews before dealing with them. My Bad!
Business response:
We are truly sorry for the billing issues our customer experienced. A member of our Resolution Team was able to speak with Mr. ***** discuss the issues that occurred, and provide the appropriate refund.
Booked with 1800 pack rat and my pricing continued to increase all the way until my container was delivered. Each time I spoke to customer service I asked for my total costs and each time was told something different (its on a recorded line and would love management to listen to the conversations). After my container was picked up to be shipped I received a call the day after stating current Diesel prices were up and wed have to spend an extra $300! In that money you cant ask too many questions because they have all of your ... read more
Business response:
We sincerely apologize for any miscommunications regarding the fuel surcharge ********************* experienced. A team member has reached out to her directly to discuss the charges and provide the appropriate compensation. We appreciate Oakly taking time to provide us with valuable feedback as we are always working to improve.
Someone from 1-800-PACK-RAT replied to my ****** review asking for order and contact info. Its not as if I can reply to their review response. Our two containers were picked up in ** on April 18. Its April 30 and they have not moved from their ***** facility. Getting a call back and update has been a nightmare. I have had one person actually call me back, but that was after multiple attempts. I was told our containers were shipping out yesterday. No surprise at all that they are still sitting in the same place today. Havent ... read more
Business response:
We are deeply sorry for the delays and lack of communication our customer encountered during his recent move. Our goal is always to provide the highest level of support, and we sincerely apologize that we missed the mark ***** We can confirm that the units have both been delivered, and a member of our Resolution Team has been in contact with ************** to discuss his experience and provide the appropriate compensation for the issues.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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