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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
We were very happy with using Pack-Rat for our move. Scheduling online was easy and the drivers friendly. It was great being able to pack and load on our timeline and not the movers. We dont plan to move again, but if we do, well use them again.
Business response:
We appreciate our customer taking the time to let us know about her great experience. Our team works hard to provide the best support possible, and we are thrilled to know Ms. Bridges had a smooth and stress-free move. We look forward to working with her again in the future.
One of the best decisions Ive ever made! The delivery and pickup process were easy. I was able to schedule when best for menot them! The drivers communicated with me the day before and day of and I appreciate that they worked with me as I have a hearing impairment. The cost was reasonable and lower than other similar services. I had positive interactions from everyone I dealt withcustomer service, billing and drivers! I would recommend them to anyone who is looking for storage and/or moving services.
Business response:
We are so thrilled to hear about *********'s awesome experience. We appreciate her taking the time to share her positive feedback. We will be sure to pass her comments along to the rest of our team!
I would give zero stars if I could. This company has the worst customer service system I have ever experienced. It seems like they have one phone line for the entire country and no matter how urgent your issue might be, there are extremely long wait times on the phone - my typical wait time was over an hour and I was put back into the waiting loop over and over again. Even worse, the reps don't have access to the schedule for your pod so they can't even help you when they do finally answer the phone. The company won't give y... read more
Business response:
We would like to sincerely apologize for the long hold times, delays, and poor service our customer experienced. A team member has reached out to ******* to discuss the issues that occurred in greater depth. We appreciate the feedback she provided as we are constantly work to strengthen our services.
Process was seamless. From the first customer service rep to the final pickup, I couldn't have asked for a better process. The rates were fair, direct and inclusive. Any time we had a question, they were helpful and patient. Drop off and pick up were excellent. They can maneuver in some rather awkward spaces. The link for helpers really allowed us to focus on other tasks without stressing ourselves out. We did a long distance move and this was such a great experience. I'm not hiring anyone else but these folks even if it's j... read more
Business response:
It is always our goal to provide a stress-free and easy move for our customers,and we are thrilled to see we succeeded. We appreciate ****** sharing her positive feedback for our team. Comments like these make our day!
Excellent customer service. Highly recommend and I would certainly use them again.
Business response:
We are so thrilled to hear that our customer had a wonderful experience. We appreciate **************** taking the time to leave feedback for us,and for speaking with a team member. Positive comments like these make our day.
Packrats was superb- I dealt with only professionals in the sales department, billing, and the drivers both on drop-off, storage, and pick-up. Packrats blows the competition away in their service and their prices- HIGHLY RECOMMEND!
Business response:
****, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
From the initial phone call and explanation of services to the delivery and drop off - we could not be more pleased. The communication from start to finish was exceptional and all contents were delivered across the country in a timely manner and narry a scratch! Would HIGHLY recommend this service to anyone needing to get goods w/o driving it themselves!
Business response:
We are so pleased to hear our customer had such a great experience. It makes our day to know we were able to exceed all expectations. We appreciate ***** taking time out of her day to provide us with positive feedback.
I was highly disappointed with my service from Zippy Shell/1-800-PACKRAT. I had a long-distance move and I did a lot of research into different companies for my move. I decided to use this company because I was able to choose the pick up and drop off date of my container. When it came time for them to pick up my container after I had filled it they were a no-call/no-show. My container was originally supposed to be picked up on Tuesday, June 25th and then delivered to my destination location on July 6th. I chose that Tuesday ... read more
Business response:
We appreciate **** taking the time to share detailed feedback regarding her recent experience. We are deeply sorry for the delays and the problems they caused. A team member has been in contact with ****************** to discuss her experience and to provide compensation for the delays.
Absolutely avoid them at all costs. Completely incompetent. I have slept on an air mattress for a month and counting because this company simply cant complete their services.
Business response:
We are truly sorry for the unexpected delays due to unforeseen circumstances on our end, and for the hardship this caused our customer. A team member has reached out to ************ to discuss his experience and to provide updates on his delivery.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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