1-800-PACK-RAT, LLC

Kellen M 

on BBB

a year ago

Sadly, I had a very negative experience with Pack Rat for my move from ******** to *******. The problems began when they were **three days late** dropping off the shipping container at my Michigan home. This meant we had less than 24 hours to load an entire house worth of items into the container, which was incredibly stressful. Then, they contacted me to tell me they couldn't guarantee that the container would arrive in ******* before July 25th, despite originally committing to a delivery date of July 16th. This would have ... read more

Marianna Q 

on BBB

a year ago

My $5000 couch completely RUINED, pooped on and gnawed at by RATS as evident by the RAT FECESit was covered in. Its clear my things were not protected from the elements. Not one part of the service has been as described or as I agreed to it. This company caused many headaches starting with the day of the move on June 28th. I was forced to pay for movers, which were scheduled to arrive between 8am-12pm, they did not arrive until after 5pm. Based on the apartment, they should have had a 3 man crew, they only had two, and were ... read more

Marianna Q 

on BBB

a year ago

Absolute worst moving company I've ever dealt with! DO NOT RECOMMEND!!! They may be cheaper, but the savings are not worth the headaches and stress they cause!! They have no tracking system. No logistical planning. No way of telling you when you will actually receive your things after they pick them up. They hook you with a low moving cost and say you'll get your things in 8-10 business days. The reps they have doing the sales are super helpful and friendly but the reps they have handling the service updates are useless! We ... read more

Michele H 

on BBB

a year ago

My belongings are 11 days late. I moved from ********** to ********* and was told the pod would be here on July 3rd. After 6 reschedules no one could tell me where my things were. I finally found out they were in ******** with no eta. WTF. They already took final payment 8 days ago but still no belongings. I highly recommend not using this company. 

John F 

on BBB

a year ago

I have used Zippy Shell on multiple occasions: 2022, 2020, and 2018. They were great the first two times 5 stars, but the most recent move in 2022 has required me to downgrade them to a single star. The first two times they had movers disassemble and wrap the furniture. The third time, they outsourced to College Hunks and they didn't do anything with the furniture, no tools, or anything. Their legal excuse was that the contract states furniture wrapping was my responsibility. Attempted to offer me a few hundred dollars not t... read more

Latoya J 

on BBB

a year ago

If I could give a 0 rating I would. Booked my container online (as they promote you to do). So after booking getting a date set and confirmation that everything was set to go. I book my movers, and everything is in place. The day my container was to be delivered I received a call early morning that they forklift is down and they will have to reschedule until the next day. Representative stated that they will call me a hour ahead of time. Frustrated what can I do but say okay. The following day. The whole day went by almost I... read more

Jim M 

on BBB

a year ago

Pack rat is a scam. They quote you one price and then charge you significantly more ($500.). Go with Pods. We used them twice without incident. Pack Rat sales team is untrustworthy and the customer service teams lies to your face. 

Andrew V 

on BBB

a year ago

If there was a choice for 0 stars that would reflect a more accurate rating for my experience. For starters the night before they were suppose to deliver our container I get a text "Hello, this is 1-800-pack-rat. Unfortunately our driver will not be able to make it tomorrow we reschedule for Thursday. Sorry for the inconvenience" - 7:22pm After threatening legal action and repayment for our flights, hotel etc since we moved from ******* WA to **********. They texted back we found a driver to drop it off. It arrived hours aft... read more

Jen M 

on BBB

a year ago

We had an unexpectedly rushed closing on our house so I called around to see who could deliver a pod next day. The 1-800-pack-rat salesman told me that it would be no problem so we ordered a storage pod to be delivered the 25th and removed the 28th (day of closing.) We had a whole crew waiting to load it on the 25th and the driver was a no-show, no-call. I was furious, the customer service rep was apologetic and pretended to not know how this could have happened with their dispatch. But then 3 days later they were no-show, n... read more