1-800-PACK-RAT, LLC

Hudson S 

on BBB

a year ago

I used 1-800-Packrat for a move from ************ to **. Unfortunately, I was hit with massive hidden fees in the form of a repositioning charge and a diesel fuel charge.I initially spoke with the customer service **** ***** and he was super helpful - he told me that the price was all inclusive and that I wouldnt have to pay additional fees. I then got hit with a charge of almost $700 higher than quoted that nobody could explain until I called back and was told that the fuel charge was in the fine print of a document that ha... read more

Kristin J 

on BBB

a year ago

1-800-PackRat was excellent from ordering Storage delivery to final delivery & empty pick up. 

Joy G 

on BBB

a year ago

EVERYTHING from start to finish was handled exactly how I expected it based on the guidance provided by the customer service rep when contract was made. In addition, professionalism was exhibited throughout the ENTIRE process. Thank you! Highly recommend this company. 8x8 ******* full size sofa and all contents of one bedroom apt. Easiest move of my life! 

Sue S 

on BBB

a year ago

When I booked the agreement, I was given a price of $3,110 plus $219 for a month of storage - for a total of $3329 + tax. When I repeatedly asked if there were any other hidden fees that would be added on, the sales rep assured me there were not. Yet I received an additional Fuel Subsidy charge in the amount of $156.37 on my bill that was not part of the original contracted price. I wrote to both him and the billing department stating this charge should be removed from my bill since it was not part of the original contracted... read more

Fred G 

on BBB

a year ago

Great service! We will use again when the need arises! 

Hope H 

on BBB

a year ago

Sold my unit at auction when I was informed this would not occur, and made payment arrangements. Also charged me over $300 to relocate the ******** to their facility without my permission. 

Stephen S 

on BBB

a year ago

Blatant and illegal tactic to try scam an extra $500 out of me. There is NOTHING in the signed contract regarding a fuel up charge is diesel national average crosses a threshold. This is sent to you days later in an email down at the bottom in a nice well hidden spot. The signed contract is 11 pages long and could have easily included this. I would have even agreed to pay it because I understand the reasoning and fluctuation in fuel prices. This is a scummy business practice and I called them out. After slowly offering more ... read more

Bee B 

on BBB

a year ago

HORRIBLE!!l AVOID AVOID!! They make up rules on the fly. On moving day they came to my place with a full container. I have no idea how they brought a full unit! I incurred additional costs because I had hired individuals to load my unit. When I was ready to unload my unit, they changed the day/ date with no notice. Do yourself a favor and find another company! Theyre AWFUL and theres always a side of attitude with the incompetence. 

George B 

on BBB

a year ago

I rented a unit on 8/30/23 to clear out my parents home after my mother's death, so that my sister and I could inventory the contents for inheritance tax purposes. Grieving our mother's death my sister's husband died a month and a half later from cancer, so now we're grieving 2 major family members doubling the amount of paperwork, filings and follow **** Not to mention the task of going through all their belongings which has been very daunting and emotional for both of us. The out of pocket costs to settle both these estate... read more