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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Packrats was superb- I dealt with only professionals in the sales department, billing, and the drivers both on drop-off, storage, and pick-up. Packrats blows the competition away in their service and their prices- HIGHLY RECOMMEND!
Business response:
****, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
From the initial phone call and explanation of services to the delivery and drop off - we could not be more pleased. The communication from start to finish was exceptional and all contents were delivered across the country in a timely manner and narry a scratch! Would HIGHLY recommend this service to anyone needing to get goods w/o driving it themselves!
Business response:
We are so pleased to hear our customer had such a great experience. It makes our day to know we were able to exceed all expectations. We appreciate ***** taking time out of her day to provide us with positive feedback.
I was highly disappointed with my service from Zippy Shell/1-800-PACKRAT. I had a long-distance move and I did a lot of research into different companies for my move. I decided to use this company because I was able to choose the pick up and drop off date of my container. When it came time for them to pick up my container after I had filled it they were a no-call/no-show. My container was originally supposed to be picked up on Tuesday, June 25th and then delivered to my destination location on July 6th. I chose that Tuesday ... read more
Business response:
We appreciate **** taking the time to share detailed feedback regarding her recent experience. We are deeply sorry for the delays and the problems they caused. A team member has been in contact with ****************** to discuss her experience and to provide compensation for the delays.
Absolutely avoid them at all costs. Completely incompetent. I have slept on an air mattress for a month and counting because this company simply cant complete their services.
Business response:
We are truly sorry for the unexpected delays due to unforeseen circumstances on our end, and for the hardship this caused our customer. A team member has reached out to ************ to discuss his experience and to provide updates on his delivery.
Sadly, I had a very negative experience with Pack Rat for my move from ******** to *******. The problems began when they were **three days late** dropping off the shipping container at my Michigan home. This meant we had less than 24 hours to load an entire house worth of items into the container, which was incredibly stressful. Then, they contacted me to tell me they couldn't guarantee that the container would arrive in ******* before July 25th, despite originally committing to a delivery date of July 16th. This would have ... read more
Business response:
We sincerely apologize for the delays and the added stress this caused our customer. We appreciate ****** taking the time to speak with us and to provide valuable feedback as we are always working to improve.
My $5000 couch completely RUINED, pooped on and gnawed at by RATS as evident by the RAT FECESit was covered in. Its clear my things were not protected from the elements. Not one part of the service has been as described or as I agreed to it. This company caused many headaches starting with the day of the move on June 28th. I was forced to pay for movers, which were scheduled to arrive between 8am-12pm, they did not arrive until after 5pm. Based on the apartment, they should have had a 3 man crew, they only had two, and were ... read more
Business response:
We sincerely apologize for our customer's experience and continued issues. A team member emailed ****************** a claims form, and our ***************** will begin processing that as soon as it is received, along with the necessary documentation.
Absolute worst moving company I've ever dealt with! DO NOT RECOMMEND!!! They may be cheaper, but the savings are not worth the headaches and stress they cause!! They have no tracking system. No logistical planning. No way of telling you when you will actually receive your things after they pick them up. They hook you with a low moving cost and say you'll get your things in 8-10 business days. The reps they have doing the sales are super helpful and friendly but the reps they have handling the service updates are useless! We ... read more
Business response:
We sincerely apologize for the delays and lack of communication that occurred during our customers move. A member of our Resolution Team has reached out to ****************** to discuss the problems that arose. We appreciate her taking the time to speak with us while we work on getting this resolved.
My belongings are 11 days late. I moved from ********** to ********* and was told the pod would be here on July 3rd. After 6 reschedules no one could tell me where my things were. I finally found out they were in ******** with no eta. WTF. They already took final payment 8 days ago but still no belongings. I highly recommend not using this company.
Business response:
We are deeply sorry for the delays and the poor communication our customer received. A team member has spoken to ****************** to discuss the delivery schedule and compensation for the unexpected delays.
I have used Zippy Shell on multiple occasions: 2022, 2020, and 2018. They were great the first two times 5 stars, but the most recent move in 2022 has required me to downgrade them to a single star. The first two times they had movers disassemble and wrap the furniture. The third time, they outsourced to College Hunks and they didn't do anything with the furniture, no tools, or anything. Their legal excuse was that the contract states furniture wrapping was my responsibility. Attempted to offer me a few hundred dollars not t... read more
Business response:
We sincerely apologize for our customer's experience. A team member has contacted ************ to discuss the problems that occurred with the movers. We appreciate the feedback he has provided us, as we are always striving to improve our services.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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