1-800-PACK-RAT, LLC

David V 

on BBB

a year ago

One of the worse companies to deal with. I will never use them again and I will let my friends and family know as well. Long hold times on the phone (>1 hour), **************** people lack the ability to answer simple questions. My wife had to spell our name 5 times!! I order a container, was told by their driver that all I had to do was contact them and they would pick it up within a week.. Not true. Have to wait at least 2 weeks for pickup. So now I have an empty container sitting in my driveway. VERY bad website as well. ... read more

Cassandra R 

on BBB

a year ago

This company is a scam, fraud, worst experience I have EVER had in one of the most stressful times. First they delivered the container no problem, then called the night before to tell me they wont be picking it up because their truck is broken. Yes beware in the state of **** they have ONE truck. So my stuff was supposed to be delivered 5 days late. They just called to tell me my stuff still has not moved and now the forklift operator is broken. I will now supposedly get my stuff 12 days late. Can you imagine? Family of 6 wi... read more

Ken S 

on BBB

a year ago

Pack Rat movers were excellent to deal with. They were exactly on time at each step of our move. Our goods arrived in perfect condition. The price was very reasonable and exactly as quoted. A great company to do business with. 

Alyson S 

on BBB

a year ago

They couldn't get my container on the set date that was set up upon initial rental day and called the day before to inform me it couldn't get picked up until possibly 2 Days later. Then refused to refund me as they said I used it as storage even though I had to unload it and rent a **Haul to get my stuff moved. Thn turned and charged me for an additional month's worth for storage because they said it didn't get picked up until 2 days after the original pickup date and refused to refund me when this was on them. They changed ... read more

Richard S 

on BBB

a year ago

We did a two stage local move too an interm address and 1 month later too the final address. We were charged a fuel charge for delivery of containers, which we weren't told about and are being charged an additional amount for each container for final pick-up, were told by sales person there is no charge for final pick-up. When we got the containerws at final destination and unpacked them we found quite a ffew broke and damaged items, ******** ***** , pictures, figurines and pottery. They had been wrapped in bubble wrap and c... read more

Alicia B 

on BBB

a year ago

To Whom It May ******* Re: My moving experience with Zippy Move Date: 5/16/2024 I had no issues with my first move with the company. For my second move, I relocated from a two-bedroom townhouse to a two-bedroom condo. To minimize costs, I packed my house and placed all the boxes in my garage for easy loading.However, at the end of the move, their tablet didn't work, so I couldn't see or agree to the itemized bill. I was charged $1789 for a job that should have cost at most $800. This seemed excessive, especially considering ... read more

Lindsey L 

on BBB

a year ago

I am very disappointed in 1800packrats. My husband and I are moving long distance and were pricing places for our move we used pods in past but 1800packrats is who we picked for this move . We were giving a price of $3800 . We confirmed and signed we called on 15th to make sure it was set to be dropped off and changed how many days we kept it and when it was being picked up . We were told we would be getting a discount for changing dates bc it made it easier on driver but we never got any discount . Also their website says 5... read more

Doug S 

on BBB

a year ago

We moved across the continent. The move went very smoothly and everything was on schedule. Apparently a forklift had broken down at the warehouse close to our final destination. But they were able to get a forklift from a nearby warehouse and so our container was delivered within the original time frame (just not early). We confirmed with the sales associate at the outset that there would be no additional fees and that was the case. We paid what we were quoted. Everyone we dealt with was very helpful and friendly. 

Vicki P 

on BBB

a year ago

I recently moved from ******* to *******. The only pod-storage moving company I could find that would come into ******* was Zippy Shell, a division of 1-800-PACK-RAT, LLC. This was a two stage move requiring me to store the pods in *******, ** until my house was completed. I was told the storage was climate controlled. It was not.Zippy Shell subcontracted the work to King ******** ********************** Company of ********, *******. They came to my home and loaded three pods. They took great care in wrapping my furniture so ... read more