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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Do not use them.Called for pick up of container 1st day of month, they charged me for full month.$270. Extra.Never use them again.
Business response:
We deeply apologize for any miscommunications regarding the billing cycles our customer experienced. A team member has attempted to reach ************************* to discuss the charges. We hope to speak with him soon.
The container itself was great and the delivery and pickup was on time and professional. There is a lack of transparency on fees that are added on for a variety of reasons. We received a quote and setup an account. Prior to scheduling delivery, we called to change the size of the container and got a revised quote. Buried in the accounting, we found a "change fee" of $25 that we were not told about beforehand. I called and customer assistance agreed to reverse that charge. Later when we called to schedule pickup for the next ... read more
Business response:
We appreciate our customer taking the time to leave detailed feedback as we are always working to improve. We apologize for the billing issues and poor communication he encountered, but we are thrilled to see the rest of the move went well. A team member has contacted ****************** to discuss his experience in greater depth.
We used 1-800-Pack Rat to facilitate a two step move from our old home to our new build. We were initially told that our first two moving pods would be delivered on Monday 4/1. After several hours with no phone call from this company, we finally called ourselves and were told that we would be first priority on Wed 4/3. Wednesday comes around, no one calls, nothing delivered. My husband called several times that day to be given the run around- long story short, no one from Pack Rat ever communicated with us regarding the dela... read more
Business response:
We are truly sorry for the delays and the lack of communication our customer experienced. It is always our goal to provide a stress-free move, and we deeply regret that we missed the mark ***** A team member has reached out to the Hursts' to discuss the issues that occurred, and we are working to have this move completed as soon as possible.
I used 1-800-Packrat for a move from ************ to **. Unfortunately, I was hit with massive hidden fees in the form of a repositioning charge and a diesel fuel charge.I initially spoke with the customer service **** ***** and he was super helpful - he told me that the price was all inclusive and that I wouldnt have to pay additional fees. I then got hit with a charge of almost $700 higher than quoted that nobody could explain until I called back and was told that the fuel charge was in the fine print of a document that ha... read more
Business response:
We sincerely apologize for the lack of communication regarding the additional charges that occurred. A team member was able to reach Mr. Smith directly to discuss the charges and provide proper compensation.
1-800-PackRat was excellent from ordering Storage delivery to final delivery & empty pick up.
Business response:
*******, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
EVERYTHING from start to finish was handled exactly how I expected it based on the guidance provided by the customer service rep when contract was made. In addition, professionalism was exhibited throughout the ENTIRE process. Thank you! Highly recommend this company. 8x8 ******* full size sofa and all contents of one bedroom apt. Easiest move of my life!
Business response:
We are thrilled that our customer had a seamless and stress-free move with us. We appreciate ************************ taking a moment to leave such awesome feedback for our team, and we look forward to working with her again in the future!
When I booked the agreement, I was given a price of $3,110 plus $219 for a month of storage - for a total of $3329 + tax. When I repeatedly asked if there were any other hidden fees that would be added on, the sales rep assured me there were not. Yet I received an additional Fuel Subsidy charge in the amount of $156.37 on my bill that was not part of the original contracted price. I wrote to both him and the billing department stating this charge should be removed from my bill since it was not part of the original contracted... read more
Business response:
We appreciate ************************ taking the time to speak with us regarding her complaint. We are deeply sorry for the billing issues and delays. We can confirm that we have processed compensation for those issues.
Great service! We will use again when the need arises!
Business response:
We appreciate our customer taking the time to leave a ****** review. Positive feedback like this makes our day!
Sold my unit at auction when I was informed this would not occur, and made payment arrangements. Also charged me over $300 to relocate the ******** to their facility without my permission.
Business response:
We appreciate our customer taking the time to leave feedback for our team. We are investigating this issue and will provide updates to **************** regarding her account. We apologize for any inconvenience and will be sure to have a team member reach out as we learn more.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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