1-800-PACK-RAT, LLC

Joy G 

on BBB

2 years ago

EVERYTHING from start to finish was handled exactly how I expected it based on the guidance provided by the customer service rep when contract was made. In addition, professionalism was exhibited throughout the ENTIRE process. Thank you! Highly recommend this company. 8x8 ******* full size sofa and all contents of one bedroom apt. Easiest move of my life! 

Sue S 

on BBB

2 years ago

When I booked the agreement, I was given a price of $3,110 plus $219 for a month of storage - for a total of $3329 + tax. When I repeatedly asked if there were any other hidden fees that would be added on, the sales rep assured me there were not. Yet I received an additional Fuel Subsidy charge in the amount of $156.37 on my bill that was not part of the original contracted price. I wrote to both him and the billing department stating this charge should be removed from my bill since it was not part of the original contracted... read more

Fred G 

on BBB

2 years ago

Great service! We will use again when the need arises! 

Hope H 

on BBB

2 years ago

Sold my unit at auction when I was informed this would not occur, and made payment arrangements. Also charged me over $300 to relocate the ******** to their facility without my permission. 

Stephen S 

on BBB

2 years ago

Blatant and illegal tactic to try scam an extra $500 out of me. There is NOTHING in the signed contract regarding a fuel up charge is diesel national average crosses a threshold. This is sent to you days later in an email down at the bottom in a nice well hidden spot. The signed contract is 11 pages long and could have easily included this. I would have even agreed to pay it because I understand the reasoning and fluctuation in fuel prices. This is a scummy business practice and I called them out. After slowly offering more ... read more

Bee B 

on BBB

2 years ago

HORRIBLE!!l AVOID AVOID!! They make up rules on the fly. On moving day they came to my place with a full container. I have no idea how they brought a full unit! I incurred additional costs because I had hired individuals to load my unit. When I was ready to unload my unit, they changed the day/ date with no notice. Do yourself a favor and find another company! Theyre AWFUL and theres always a side of attitude with the incompetence. 

George B 

on BBB

2 years ago

I rented a unit on 8/30/23 to clear out my parents home after my mother's death, so that my sister and I could inventory the contents for inheritance tax purposes. Grieving our mother's death my sister's husband died a month and a half later from cancer, so now we're grieving 2 major family members doubling the amount of paperwork, filings and follow **** Not to mention the task of going through all their belongings which has been very daunting and emotional for both of us. The out of pocket costs to settle both these estate... read more

michael t 

on BBB

2 years ago

I recently had an incredibly frustrating experience with Pack Rat that left me feeling disappointed and disheartened. From start to finish, the company's lack of communication, incompetence, and unprofessionalism were evident.It all began with ********** failure to pick up the container on time. Despite their promises of punctuality, they caused unnecessary delays and inconvenience. To make matters worse, when I reached out to ******, an employee of Pack Rat, he assured me that my order would be back on schedule. However, hi... read more

Sean C 

on BBB

2 years ago

After seeing these other reviews, this place needs a big change. My experience started off excellent. Made me feel like I was getting pro service for the price paid. The day the container was dropped is when things went south. They sent me a smaller container than I paid for and this is after confirming the week before! There was no chance to swap out for the correct size as this was planned to arrive two days before the closing of my house sale. They offered a whopping 1% discount back. Ultimately settled for the cost diffe... read more