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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
I will not submit any stars. Do not deserve any. This company is stealing peoples money. I am a senior citizen, limited budget. I was given a specific amount for rental pod. At the end of rental, they overcharged my bank account. I have contacted several times, and each time it was to be taken off. HAS NOT AND WAS NOT!!! THIEVES
Business response:
We sincerely apologize for any billing issues that occurred. We appreciate ************ alerting us of the problem so we could reach out and rectify the issues.
I hired Pack-Rat to ship my belongings from ********** to *******, **. I had a scheduled delivery date for the full container on August 19, 2023. Wrong container was delivered with a different code than the one we loaded our stuffs. I notified the driver, and the driver admittedly confirmed it was wrongly picked up, and that he will go back to the warehouse to "grab" the correct container. Hours went by, the driver did not call back, so I called his number, just to be told that the "manager" is still looking for my container... read more
Business response:
We are deeply sorry for the incorrect container delivery and the delays our customer experienced. We appreciate Mr. ** taking the time to let us know about this situation and for speaking with a team member so we could get the correct container scheduled for delivery and provide compensation. We look forward to completing this move soon.
I'm absolutely DISGUSTED with PackRat! I'm trying to sell my house which is already a stressful enough project. Add on the fact that I sadly don't have the luxury of a work schedule, so I had to sacrifice two days of mine to plan on getting this PackRat container delivered and packed. I scheduled my delivery over a week and a half in advance for Saturday, August 19th 2023, and spent the entire day trying to get in contact with someone to see when I could expect the delivery. Finally, at 5:30pm, I got in contact with someone ... read more
Business response:
We deeply apologize for the delivery delays and the additional stress this caused during our customer's move and the sale of her home. A team member has spoken with ****** to discuss the timeline of her move and will stay in contact during the rest of the moving process. We look forward to completing ************************ move on a better note.
I would give NO stars if that was possible. We used two pods and still had to get a moving company to move the rest of our furniture. One shell arrived and was fine. The second one however looked like it had been tipped over then put back up right. Boxes and furniture was all over the place. The persons hired locally to unload it were astonished at how bad it looked. This unloaded told me he had 30 years in the business and he never saw a moving container packed so poorly. Heavy furniture was placed in the wrong positions in... read more
Business response:
The 1-800-PACK-RAT **************** department was contacted regarding the determination made on the customers claim. Their team confirmed that not enough evidence was found to support our loading crews were at fault for the damaged property during the investigation. Although the customer provided some protective materials, the loading team advised that the customer did not provide enough. Additionally, there was no proof of mishandling or any accidents involving the customers unit reported while in transit. While we apologi... read more
I started my long distance move by getting quotes from several moving companies. I settled on pack rat after they assured me that they could beat any quote that I received from other companies. The quote I received was for *****. They took a 500 dollar deposit to get the container dropped off. Then charged me **** for the shipping of the container, and another 340 for storage fees. This brings the grand total to ****. A lot more than my quote. Surely I thought it was a mistake but after making a phone call to customer suppor... read more
Business response:
We apologize for any confusion regarding the charges on our customer's account. A team member has reached out to ************** to discuss the miscommunications and to provide compensation for the issues. We appreciate ***** taking the time to let us know about his experience and sharing valuable feedback with our team.
I hired Pack-Rat to ship my belongings from ****** to *********. I had a scheduled pick up date for the full container on July 29, 2023. It was not picked up and I was not notified that it would not be picked up. I had to cancel hotel and airline reservations because of this. I had a call from Pack Rat on Monday morning July 31, 2023 and was guaranteed that my container would be picked up that afternoon. Again no one showed and no one called to tell me it would not be picked up. The container was picked up the next day Tuesd... read more
Business response:
We are truly sorry for the pick-up and delivery delays that occurred and for the unnecessary hardship the delays caused our customer. A team member has reached out to ****************** to discuss the issues that arose during his move and to process compensation. We can confirm the move has been completed.
I was thoroughly displeased with my experience, as the company made mistakes frequently and was difficult to work with over customer service. They dropped off ******* at my old address with the door facing the wrong direction. Then I paid extra to reserve an AM delivery time at my new address, and the driver showed up at 7:30pm. Then they were late picking up the empty pod. Then on top of it all, I was not sent a receipt. I called to ask for one and they said it takes 2-5 business days to process a receipt. I fail to underst... read more
Business response:
We appreciate ************************ taking the time to provide detailed feedback for our team. We are deeply sorry for the delays and the issues he had in receiving a receipt. A team member has reached out to speak to ****** regarding the issues that occurred and to provide compensation for the delays and the receipt for the charges.
Every experience with this company was worse. When the pod was delivered in ****** was beat up, full of holes. I was told that the long-distance got the beat up ones & the local got the nice ones. They finally delivered a nice one. Then there was the delivery in PA. The 1st guy either had a broken truck or he didnt know how to operate the truck he had. He could not get it loaded off the truck & multiple times almost dumped it in the driveway. Then the guy who came to pick up the pod was just as bad. He did not give the one h... read more
Business response:
We deeply apologize for the stress and hardship this experience has caused our customer during her recent move. We appreciate **************** taking the time to provide valuable feedback for our team and for speaking with a representative so we could learn more about her experience.
Was charged over $6000 for a cross country move, however, when you figure in extra expenses....and time off work due to their lack of communication.....it may not be a good value.We were to receive our container yesterday (7/29/23),called in the morning to get a time estimate , informed it will arrive between 3-7pm. driver will call 1 hour before.I hired movers to help.It was getting to be 6:30, and no call. attempted to call PackRat numerous times, placed on the que each time. checked my account on the website, saw delivery... read more
Business response:
We sincerely apologize for the lack of communication and delivery delays that occurred during our customer's move. A team member has reached out to **** to discuss his experience in greater depth and to provide compensation. We appreciate the detailed feedback we have received, as we are always working to improve our services.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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