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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Just like everyone else said. Horrible company, horrible customer service. Luckily I canceled the order after 5 hours of waiting and seeing the other reviews. They lied, and I guarantee that any 5 star review is paid for. **************** was more then happy to cancel the order, rather then provide any answers to the situation. "You must be at the property for delivery" what a joke
Business response:
We are truly sorry for the delays that caused our customer to cancel their move with us. We appreciate ******************** speaking with a team member so we could learn more about his experience.
Cost: Great Dependability: worst in ******* ***************** terrible Concern for customer: None Will they even show up: Nope, but their customer service will send lots of messages. The worst is their response to all these reviews. They just say the same canned response were sorry you had a bad experience. We will work hard to fix this. Or you were reimbursed the problem is the reviews go back to 2020 with the same problems so you havent fixed it and reimbursement Isnt the problem. You never make it right with the customer.... read more
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as ********** or order number, we will investigate this right away and follow up with you directly. Thank you!
Not a reliable company, please allow for 2 extra weeks in your planning for drop offs and pickups, and hold times are outrageously long, they must get a lot of complaints! Be ready for a bad experience!Order Number:Container1: ******* Container2: *******
Business response:
We sincerely apologize for the unexpected delays and the problems this has caused for the new homeowners and our customer. A member of our Resolution Team has reached out to ****************** and scheduled a delivery date. We look forward to completing this move on a positive note.
This company is awful and they will take your money without providing a service at all. Then when try to receive a refund they will send you on a wild goose chase yielding zero results. They charged my account prior the service being provided, as explained to me, then never sent a truck from their company. Somehow another company showed up at the right time but zippyshell/1800packrat were the ones who got paid. Now I cant get my money back short of disputing the charge and filing a claim in court. DO NOT USE THIS COMPANY!!!
Business response:
We are truly sorry for the confusion. A team member has issued a full refund and provided an invoice to show the refunded amount. We appreciate ****************** taking the time to share his feedback with our team.
7Zippy Shell is THE WORST! I contracted w/them 2 unload a storage unit in ******, ** & move the contents 2 **. When I arrived @ my storage unit in ******, ** I was told by the movers, who r College Hunks, that the contents of my storage unit would not fit in2 the pod that was sent by Zippy Shell. I spent a lot of time w/Zippy Shell giving them exact dimensions of what I had & they stilll sent only 1 pod when I needed 2. College Hunks work w/Zippy Shell, but they didnt get involved. I had 2 call Zippy ********* spoke 2 a guy ... read more
Business response:
We sincerely apologize for the pod and scheduling issues our customer experienced. A member of our Management Team has reached out to discuss the problems that have occurred. We hope to reach a resolution soon.
TLDR: They never showed up the day of our scheduled move, and offered not help or solution.Just wanted to drop a note in here incase it helps someone else out down the road. Not normally a big reviewer, but we had such a terrible experience I hope my review might save someone else avoid the headache.I booked a moving container and movers 4+ months in advance. I called two weeks ahead of the scheduled moving date to confirm arrival time, reservation etc., I was told everything was good to go.Day of the move they never showed ... read more
Business response:
We are deeply sorry for the disappointing experience that led to our customer canceling his order. It is always our intention to provide a stress-free move for all our customers, and we sincerely apologize that we were unable to fulfill *******'s scheduled move. A full refund has been issued. We appreciate the feedback as we are always working to improve our services.
This company SUCKS! Cant reach anybody to help and when you finally get ahold of someone they dont know anything. They lost my pod. It took three days past the day it was supposed to be delivered. They expect you yo put your life on hold until they figure it out. I hate this company. They dont keep their promises of what time to pick up or deliver. You are expected to wait and wait and wait day after day. My advice go somewhere else.
Business response:
We are deeply sorry for the delays and any added stress this caused our customer. A team member has spoken to **************** to gain further insight into the situation and to provide compensation for the issues. We can confirm the move has now been completed.
1-800-PACK-RAT Worst container service out there. Do yourself a favor and pay a few extra dollars and use PODS ********************************************** Pack Rat has a recording of a phone call about the date they were supposed to pick up my unit, they picked it up a day early meaning, I could not load the last of my stuff in it mostly my refrigerator. I left a 1year old whirlpool, $2999, in the house I sold because they picked up my source of moving it. They take responsibility, say they are sorry and want to give me a... read more
Business response:
We sincerely apologize for the problems that were caused due to the early pick-up. We appreciate ******************** taking the time to discuss this with a team member and for the detailed feedback.
We requested next day pick-up of our shipping container to make sure it arrived in *********** by a certain date. We were told they would pick-up the next morning, but then got no confirmation call the day before. We tried to call and confirm morning pick-up and were told (after we already had the shipping container in our driveway) that the delivery window was ALL day and they could come any time from 9am to 10pm, but we would get a call an hour before pick-up. After waiting all day for them to show up we finally called to ... read more
Business response:
We are truly sorry for the pick-up delays and the poor communication regarding the facility issues that occurred. A team member has spoken with ****** to discuss her experience and to provide compensation for the delays. We can confirm that the delivery date has been rescheduled to meet our customer's ********************** timeline. We look forward to finishing this move on a positive note.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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