1-800-PACK-RAT, LLC

Andrea P 

on BBB

2 years ago

NEVER AGAIN! this has been a nightmare. quick to deliver the pod but not easy to get it picked up and delivered to final LOCAL destination. I had to wait one week for my delivery which contained my entire apt. I was on hold for one hour to get it scheduled, their website did not allow me to schedule delivery. ******* I spoke with put me on hold for additional help and I was on hold for another hour before I gave up and starting all over again. What I paid for this would have been half the price with a moving company. I rushe... read more

Stu S 

on BBB

2 years ago

When I booked with Pack Rat, I specifically asked if the price they quoted me was the "all in" price. I was assured that it was. Since they record these calls, they will have a record of this conversation. Today when I checked my credit card statement, I was charged $728 above that quoted "all in" price. It was for a hidden, gas surcharge fee. Needless to say, I was very upset and felt deceived by the salesperson who never once mentioned this fee. They had already picked up my container so there's not much I could do. I fina... read more

Lisa L 

on BBB

2 years ago

If I could give negitive stars, I would!I'm very unhappy with the company and the way it does business. The call center's employees have no sense of urgency or understanding of what good communication looks like, or what it is like to move a disabled elderly person across the country. They did not attempt to address my concerns until I became frustrated and angry with the call center employees and began to raise my voice out of frustration. The container was not dropped off or picked up on the days they were scheduled. When ... read more

Michael N 

on BBB

2 years ago

I'm seeing all the negative reviews, but we had a great experience. I was quoted a price by Relocation Manager *********************, that was correct throughout the move. Our move was from *************** to *******************. The process exceeded my expectations and was a lot smoother than I expected from unit drop-off and pickup and to my final destination. I liked that the unit would be put in storage until we were ready, and we could access it with ***** hours' notice if we needed to remove anything. The move to our f... read more

Ashleigh R 

on BBB

2 years ago

This company doesnt even deserve any stars. Their facilities are a joke, the customer service is a joke. Their management staff is a joke. You are told 7 business day transit time, well that will turn into ****************************************************************************** or if the facility randomly decides to reschedule your date with no notice. I dont get how this company is still in business. 

Stephanie B 

on BBB

2 years ago

I am currently in the process of trying to get refunded for the additional month I was charged for my*** rental, after being offered the ability to keep the *** for an additional 5 days, FREE OF CHARGE, due to an approaching tropical storm. ****, the Operations Manager in **********, ** and I spoke multiple times and he ASSURED me this would be okay with Corporate and that it would be approved on his end, "nothing for me to worry about". I trusted **** and now I am stuck with a $391 charge on my credit card for the additiona... read more

Keith J 

on BBB

2 years ago

THE SISTER COMPANY ZIPPYSHELL IS A COMPLETE SCAM. THIS PLACE IS THE WORST!!!! DO NOT EVER EVER EVER EVER USE THEM!!!! THEY WILL TAKE YOUR MONEY AND COMPLETELY MESS UP YOUR ORDER.THE CUSTOMER SERVICE REPS ARE VERY VERY VERY UNINFORMED. I'M FILING A COMPLAINT WITH THE BBB BECAUSE IMMEDIATELY THEY'RE TRYING TO MAKE ME PAY MORE MONEY FOR THEIR MISTAKES. YOU CAN NEVER TALK TO A MANAGER, ONLY REPS AND UNINFORMED SUPERVISORS WHO CAN'T HELP. I'VE BEEN TRYING TO GET RELOCATED SINCE AUGUST 30TH AND IT'S NOT SEPTEMBER 5TH AND MY STUFF ... read more

Krystin B 

on BBB

2 years ago

The initial process was easy. My pod did get delivered two days earlier than it was suppose to which wasnt that big of a deal. Then on the 14th it got picked up from my location and was told itll take 7 days to transport to my new locations area and await the designated drop off time. It is now the 28th. I have called for four days to find out where my container even is since they keep trying to push back the delivery day now. I was first told something happened to the truck in route, then theyre not sure where my container ... read more

Alex T 

on BBB

2 years ago

I should have listened to all the other negative reviews about this company. I booked their services over a month ago and went through the lengthy process of confirming everything including my address and the fact that I lived on an incline. The person I spoke to over the phone (*****) checked the address on ****** maps and assured me more than once that my location would not be a problem. At 8pm the night before the unit was due to show up, I got a text from ***** at the ************ location to let me know that they would ... read more