1-800-PACK-RAT, LLC

Ann F 

on BBB

2 years ago

I just want to give the best rating I could give for 1 800 pac rat! From the time I contacted them for a quote to the delivery and pickup of the container, was the BEST experience I had. Any and all questions were answered and great price! The delivery driver was very professional and did a great job! Not one piece of our belongings damaged! There customer service was stellar! Someone called me as each step was completed. Great job **** pac rat!! I will use u again! And Word of mouth is one of the best forms of advertising!! 

Margaret A 

on BBB

2 years ago

This company employs bait and switch tactics. I was told a large container would more than accommodate my two bedroom house. They even said the large container would accommodate a 3-4 bedroom house. It turns out large is only 16 feet. Reputable companies like U-Haul, Penske, and Budget recommend a 20 foot truck for a two bedroom house. When the unit was delivered, I said my stuff wouldn't fit & even though I had to wait a week for the 1st container, they could send another container out immediately. The customer service was ... read more

Maggie C 

on BBB

2 years ago

Very super experience!! I moved from ******* to ************** , two pods. Guys were great. They communicated very well, found my place ( dirt road, no street signs, New build area) . The online team was great in keeping me informed. It is a good company. 

Chris K 

on BBB

2 years ago

On point every step of the way, Trip was from ******* to ********** Made my drop off date Changed my drop off date with no issues They called to confirm the day before and also when 10 minutes away.Dropped off on time.Picked up on time with verification calls.Delivered my container on the day it was arranged.I called to have them pick up my empty container early instead of the scheduled day, they accommodated me no problems.Side Note: Nothing was damaged or moved the container was literally the same as when it left *******. ... read more

Ed D 

on BBB

2 years ago

This is the second time I have used Pack Rat for a move. They were extremely helpful in the delivery to my home and then very accommodating when I asked them to move the unit to our new home. It necessitated the driver having to unload and turn the unit around to face the other direction and did so with absolutely nothing but professionalism in performance and attitude. The cost has been lower than their competitors and I have been very pleased. I would use them again and I would recommend them to others. *********** ** grou... read more

Bridgette O 

on BBB

2 years ago

This process has been bumpy to say the least. The upside is that customer service has been very friendly, but ultimately dont choose Pack Rat moving because of that. Ive had two major issues so far, and the container hasnt even reached my destination yet.First, when I received the quote, the customer support person gave me a quote that included a rental rate for the container and the transportation cost. It was higher than competitors (although $100 lower than a higher rated competitor), but I felt reassured by how friendly ... read more

Paul K 

on BBB

2 years ago

I used 1-800-Pack-Rat to move from ******** to *******. The entire process was seamless from start to finish and I can certainly recommend Pack Rat based on my experience. My move schedule was very fluid and at the time I didn't have my new address. Pack Rat stored my container at their warehouse facility near my original location for about 2 months. Once I finalized my new destination address, the container was moved from ******** to *******. Using the Pack Rat customer portal, I was able to schedule and reschedule my drop ... read more

Dawn R 

on BBB

2 years ago

When I moved to the mountains of North ******* I used PODS and what an ordeal! They put the unit down the mountain because they couldn't get it in the slanted driveway. My movers had to carry all of my furniture up a hill about 100 feet. When I moved away they said they no longer provided service to my area. I couldn't believe it. It was only 3 months later. I was so pleased with 1800packrats. They were pleasant, didn't overcharge me, put the unit right in the driveway. Didnt have a single problem with them. They showed up w... read more

John L 

on BBB

2 years ago

From the first call with ********, I knew this company was special by the way she stood behind the fact that they could get the job done. We lived in a very tough place for movers, as no truck (other than a 14’ *****l) could get to our house, and when I was told that the 12’ containers could not be used for long distance, I didn’t believe they could get a 16’ container in our driveway, but ******** was very persistent about the company’s drivers abilities, and I finally gave in. I expected the driver to show up and go “no wa... read more