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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Worst company I’ve ever experienced. They will over charge you whenever possible. They charge you prior to picking anything up but now after I no longer have a container they are trying to charge me again for transporting. Avoid at ALL COSTS! Get a ***, I promise they’re way better and the customer service is the best, unlike these rats.
We were in a bind & needed a 3rd container. They came through and delivered the next morning. They worked with us on delivery date. The containers have barn doors instead of roll ups which gives you extra room. Everyone we were in contact with was awesome! I highly recommend them.
Business response:
Hi *****, Thank you for taking the time to write your review. We appreciate your business and hope you have a wonderful day!
From our initial call to the final pick up , everything went so smooth! Friendly people that understand what your saying and what your needs are. Punctual, friendly and affordable!! I would definitely use them again!!
Business response:
Hello **********thank you for your feedback. We're happy to know that you've had a great experience with us.
1800PACKRAT was excellent. We were getting our floors redone and needed something to store our furniture in. The container was delivered on time and very clean. The driver was very friendly and made sure that I had no other questions before he left. When it was done with the container, I went to their website and scheduled a pickup time. I didn't even need to be home, which was great. I would highly recommend them for you storage needs.
Business response:
Greetings ******t, We are grateful and appreciate your time to leave your review. We are so happy that you enjoyed your experience with our team. We truly value your recommendation and are confident we can continue to provide excellent service in the future.
1800packrat I had absolutely no issues whatsoever with. There prices were good, service was Great there drivers delivered the containers on time and carefully. They stored my container for several days and delivered when I needed it on time, I definitely would recommend and use them in the future.
Business response:
Hi ***, We are thrilled to hear that everything went smoothly from start to finish. Thank you so much for the awesome review!
If I could give this company a zero I would!!!! I would not recommend them to my worst enemy. They claim they have weather proof containers but they do not. I had two 16ft pods of everything I owned in them and they both leaked during a heavy storm. I paid extra for so called insurance but claim because there was no damage to pod that there was no way the water got in there. Are you kidding me!! I now have absolutely nothing . I’m having to go get a lawyer to handle this. DO NOT use them. God forbid anything happens they wil... read more
Business response:
1-800-PACK-RAT sincerely apologizes for the customer's experience. Our corporate claims department was contacted regarding the review. The team confirmed a thorough investigation was conducted, and it was determined there was not enough evidence to support any negligence on the part of our staff. It was also confirmed there were no damages found that would allow water or moisture to enter through an opening in the roof of the container while the container was in our possession. The company cannot accept liability for water o... read more
From start to finish my experience with 1800PACKRAT was excellent. I am extremely satisfied as all agreed upon service and cost was exactly as promised. Specified pick up and drop off dates and times were completed as promised. Another family member made the same move at the same time to the same place with a moving broker and company and said they will be using 1800PACKRAT next time after the terrible experience they had and witnessing the simplicity of my move. They had no guarantee of dates and they paid 40% more than the... read more
Business response:
Greetings *******, We are grateful and appreciate the time you took to leave your review. We are so happy that you enjoyed your experience with our team. We truly value your recommendation and are confident we can continue to provide excellent service in the future.
Getting info about the process was a breeze. You don't wait long to talk to someone and get all your questions answered (even followup questions). The drop-off and pick-up guys were great and were very careful not to mess with my overhead lines. It was a great experience all around. They were very accommodating.
Business response:
So glad to hear about your experience – thank you for sharing that with us!
Our move using Pack Rat was smooth from beginning to end. All of the people I spoke to were extremely helpful from the first call to set up the delivery of the the storage unit to the drivers taking it to our new home. Would highly recommend.
Business response:
We are so pleased to hear that we could help make your move easier!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,317 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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