1-800-PACK-RAT, LLC

Stephanie B 

on BBB

2 years ago

They are the worst! Paid extra for an AM delivery. It did not show in the AM so I called was assured the driver was going to call me and they graciously gave me the extra for the AM delivery back. Well called again and they are not even coming at all. So here sits all my items in the pouring rain! They do NOT care that I took off work and waited and hired people to move these items so they could be placed into the container as soon as it arrived. They told me to go put a tarp over it. They had my phone number they NEVER call... read more

Anthony C. 

on BBB

2 years ago

This company is a nightmare to work with. Hold times for customer service are so bad you have to request a callback which can be up to 3 hours. And when you finally talk to someone (eight times) I've been repeatedly LIED to. If you log a message online there is never a response. The last call promised pickup and offered a $50 credit... which again was a lie and an insult.The container scheduled to move on 6/8 didn't happen until 6/10. The final pickup scheduled 6/14 is still sitting in my driveway blocking the garage access ... read more

Ye P 

on BBB

2 years ago

I have moved across the country multiple times with multiple moving companies and this is by far the worst.I spent what felt like hours confirming my move with representatives over the phone because they kept typing in the wrong information into their system. On the day of my move, we found out they actually couldnt drop the container off and pick it up the same day, which is what was promised and in fact why we signed a contract with Zippy. 3 days and multiple phone calls later, I then had to pay extra for Zippy movers in o... read more

Cheryl B 

on BBB

2 years ago

In April, I booked a container to arrive on June 16, 2023. Two days prior, I received several emails, reminding me that my container would be arriving. On the day of arrival, my husband stayed home, waiting for the container. When he had not heard anything that afternoon, he called Pack Rat, and was told not to worry, the container was coming. The container did not arrive as scheduled. When I called today to inquiry about this, I was told that the truck used to move the container was in the shop. I should have been informed ... read more

Victoria B 

on BBB

2 years ago

So I booked 2 containers to arrive today. I missed a phone call at 6:45am (!) and text at 7:25am saying they would deliver at 7:25am. Who knew they even delivered that early - no phone call the day before to give me a heads up to expect early morning calls on a Saturday no less. I called and texted the number left by the driver about a dozen times and no response. I called customer service 4 times and they said they could not help me. First they said, it looks scheduled in the computer. Then I got an email at noon from a rep... read more

H. H. 

on BBB

2 years ago

Worst customer service I have ever experienced. I've been given the run around for over a week regarding delivery and pick up times. 

LM C 

on BBB

2 years ago

W started communicating with Pack Rat in December 2022 to inquire about the services being offered at the time and finally scheduled something for February 2023. The driver that came to drop off the Pod didn't know how to park and called the office to state this and attempted to cancel. I immediately called the office very frustrated and upset, and obviously couldn't afford to cancel because of other timelines we had to meet especially with moving from ******** to **************. So after speaking with the person in the offi... read more

Olivia C 

on BBB

2 years ago

I coordinated with over 4 customer service reps for my service and every single promise that was made (and charged extra for) was not met. I was promised a credit and was charged full price. I now was promised a refund and a receipt and did not get it.Not a single positive thing to say about this company.Coming from a property manager who works with numerous vendors/moving companies. 

Ketan G 

on BBB

2 years ago

I moved from ***** to ******. When they arrived in Kansas, they dropped the container at the wrong spot inspite of me telling the driver not to place it there. He literally did not listen and ignored me....very disappointed on where it was dropped. He said he was told to do so by his local facility(in ******) manager ****. I should have gone with UBox from UHaul. They have small containers and people are easier to work with. With PackRat, I was promised something and delivered something else. My container number was HD61596