1-800-PACK-RAT, LLC

LM C 

on BBB

2 years ago

W started communicating with Pack Rat in December 2022 to inquire about the services being offered at the time and finally scheduled something for February 2023. The driver that came to drop off the Pod didn't know how to park and called the office to state this and attempted to cancel. I immediately called the office very frustrated and upset, and obviously couldn't afford to cancel because of other timelines we had to meet especially with moving from ******** to **************. So after speaking with the person in the offi... read more

Olivia C 

on BBB

2 years ago

I coordinated with over 4 customer service reps for my service and every single promise that was made (and charged extra for) was not met. I was promised a credit and was charged full price. I now was promised a refund and a receipt and did not get it.Not a single positive thing to say about this company.Coming from a property manager who works with numerous vendors/moving companies. 

Ketan G 

on BBB

2 years ago

I moved from ***** to ******. When they arrived in Kansas, they dropped the container at the wrong spot inspite of me telling the driver not to place it there. He literally did not listen and ignored me....very disappointed on where it was dropped. He said he was told to do so by his local facility(in ******) manager ****. I should have gone with UBox from UHaul. They have small containers and people are easier to work with. With PackRat, I was promised something and delivered something else. My container number was HD61596 

Tim A 

on BBB

2 years ago

This company provides the customer with a 16 foot container quote for over four thousand dollars, then upon delivering the container the truck driver states that the cage within the container is where you have to pack your household goods. To the customer's surprise the cage inside the container is actually a 15 foot container. There's a tremendous lack of communication, unless it's dealing with payment, and the Zippy Shell staff play it off like it's not a big deal. When the customer calls for delivery of the container the ... read more

Jennifer H. 

on BBB

2 years ago

Our container was supposed to be delivered on 4/24 it finally showed up 4/26. Packrat called us on 4/24 and said we may not get picked up that day because the truck broke down. Ok, send another truck to pick it up!!! We paid for this service. We told them that it had to be picked up and delivered to the new house ON 4/24, we closed on our new house that day fully expecting the container to be at the new house. Didn't show up. 4/25-still no container. Called packrat and was told they tried to call us but we didn't answer so t... read more

Levi S 

on BBB

2 years ago

I am currently moving from CA to ** and have moved over a dozen times, this time being my first with 1-800-PACK-RAT. I was completely misled on the phone with the representative telling me my total move (which I have an email stating the exact words "Total Move") is ********. I did have the representative tell me that I would be charged ****** on 4/22/23 as the deposit but it would reflect on the final bill which was expected. This is where things get extremely misleading with 1-800-PACK-RAT who claims there are no "hidden f... read more

Davii B 

on BBB

2 years ago

I have used 1-800-Pack Rat for 2 long distance multi-state moves, and they did not disappoint. The rates were very reasonable for what I needed, and their customer service and support made a very stressful move much easier. Their drivers were very skillful and courteous and the follow-*** were also on point. If I ever need to (which hopefully I can stay put for a while ??) I would be using their services again. 

Pauline P 

on BBB

2 years ago

100% recommend using this company. I never used a storage **************** made this experience stress free. They were professional & very timely. **************** was always attentive to my needs & gave proper information throughout the whole process. Price was on target with other companies. 

Chuck S 

on BBB

2 years ago

We have used them several times and everything went very smoothly.