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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
I used Pack-Rat to store and ship from one home to another. I will never used them again and I recommend that you use PODS. I have used them before with zero mishaps of overcharging. The number of issues in dealing with Pack-Rat was ridiculous. When they dropped off the shipping container they refused to put it where my mother instructed and blocked in my vehicle. They came back to fix it later to move the container to it's new location the driver said he was not able to pick it up due to it's placement and that branches fro... read more
Business response:
We sincerely apologize for the stress and inconvenience this experience has caused the customer. A member of the Resolution Team has discussed the situation in more depth with the customer and appreciate the candid feedback provided. We will use the constructive criticism to provide a better customer service experience going **********************.
Horrible service with nothing but dishonesty and deception. They do not pick up containers when scheduled for or called for with no communication with their customers. Customer service representatives are useless and tell customers what they want to hear,not what actually will happen. Horrible company, big mistake in this choice of moving company!
Business response:
We are deeply sorry for the delays and the lack of communication our customer encountered during his move. We always strive to provide a seamless and stress-free move, and we sincerely apologize that we did not succeed in ********************** case. We appreciate him taking the time to speak with a member of our Resolution Team so we could gather more valuable feedback and provide some compensation for the unexpected delays that occurred. We are deeply sorry for the delays and the lack of communication our customer encounte... read more
We had a long distance move from ******* to **** . Initially all went as planned. Our drop off was scheduled for 8/18 but we didn't receive our container till 8/21. Their reason being truck breakdowns. We spent the best part of the mornings putting everything on hold waiting for a call just to be told it would be delayed another day. We were suppose to have our empty container picked up today. It is now going on 8pm and we have not heard anything from the company. Each time I place a call I'm am put on hold for 1-2 hours. Th... read more
Business response:
We apologize for the issues the customer experienced and appreciate the customer's willingness to speak with a member of our Resolution Team so this issue could be resolved. Compensation has been provided to the customer, and we have gained more insight into the situation so we can continually improve.
(Already in the process of filing lawsuit in small claims court) Was quoted ****, and was charged **** dollars. I asked my sales rep on 3 different occasions if the **** was the total charge with no extra charges. Of course I get lied to. I asked because I read these BBB reviews beforehand so I was very upfront on if there was extra charges. My brother used **** pack rats, and had a good experience which is why I went with them. I should have listened to these reviews
Business response:
We sincerely apologize for the billing issues our customer encountered. We appreciate ********************* allowing us the opportunity to reach out and work on a resolution.
I will not submit any stars. Do not deserve any. This company is stealing peoples money. I am a senior citizen, limited budget. I was given a specific amount for rental pod. At the end of rental, they overcharged my bank account. I have contacted several times, and each time it was to be taken off. HAS NOT AND WAS NOT!!! THIEVES
Business response:
We sincerely apologize for any billing issues that occurred. We appreciate ************ alerting us of the problem so we could reach out and rectify the issues.
I hired Pack-Rat to ship my belongings from ********** to *******, **. I had a scheduled delivery date for the full container on August 19, 2023. Wrong container was delivered with a different code than the one we loaded our stuffs. I notified the driver, and the driver admittedly confirmed it was wrongly picked up, and that he will go back to the warehouse to "grab" the correct container. Hours went by, the driver did not call back, so I called his number, just to be told that the "manager" is still looking for my container... read more
Business response:
We are deeply sorry for the incorrect container delivery and the delays our customer experienced. We appreciate Mr. ** taking the time to let us know about this situation and for speaking with a team member so we could get the correct container scheduled for delivery and provide compensation. We look forward to completing this move soon.
I'm absolutely DISGUSTED with PackRat! I'm trying to sell my house which is already a stressful enough project. Add on the fact that I sadly don't have the luxury of a work schedule, so I had to sacrifice two days of mine to plan on getting this PackRat container delivered and packed. I scheduled my delivery over a week and a half in advance for Saturday, August 19th 2023, and spent the entire day trying to get in contact with someone to see when I could expect the delivery. Finally, at 5:30pm, I got in contact with someone ... read more
Business response:
We deeply apologize for the delivery delays and the additional stress this caused during our customer's move and the sale of her home. A team member has spoken with ****** to discuss the timeline of her move and will stay in contact during the rest of the moving process. We look forward to completing ************************ move on a better note.
I would give NO stars if that was possible. We used two pods and still had to get a moving company to move the rest of our furniture. One shell arrived and was fine. The second one however looked like it had been tipped over then put back up right. Boxes and furniture was all over the place. The persons hired locally to unload it were astonished at how bad it looked. This unloaded told me he had 30 years in the business and he never saw a moving container packed so poorly. Heavy furniture was placed in the wrong positions in... read more
Business response:
The 1-800-PACK-RAT **************** department was contacted regarding the determination made on the customers claim. Their team confirmed that not enough evidence was found to support our loading crews were at fault for the damaged property during the investigation. Although the customer provided some protective materials, the loading team advised that the customer did not provide enough. Additionally, there was no proof of mishandling or any accidents involving the customers unit reported while in transit. While we apologi... read more
I started my long distance move by getting quotes from several moving companies. I settled on pack rat after they assured me that they could beat any quote that I received from other companies. The quote I received was for *****. They took a 500 dollar deposit to get the container dropped off. Then charged me **** for the shipping of the container, and another 340 for storage fees. This brings the grand total to ****. A lot more than my quote. Surely I thought it was a mistake but after making a phone call to customer suppor... read more
Business response:
We apologize for any confusion regarding the charges on our customer's account. A team member has reached out to ************** to discuss the miscommunications and to provide compensation for the issues. We appreciate ***** taking the time to let us know about his experience and sharing valuable feedback with our team.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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