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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Horrible experience from start to finish. Ordered a pod to be delivered on 8 July with the 3 day loading option. The driver shows up that morning and says he cant park anywhere so my only option is to go find a U-Haul and he will give me FOUR HOURS to get it loaded in the cage at his facility (outside, on a black top in the middle of summer in Vegas) before he closes for the weekend. Thankfully I have great friends who made it happen. We placed an airtag in our cage to track it. It arrives at the storage facility on the 17th... read more
Business response:
We sincerely apologize for the delivery delays and confusion regarding the whereabouts of our customer's container. A team member had the opportunity to speak with ******************** and work on a resolution. We appreciate the valuable feedback, as we are always working to create a stronger customer experience.
Moved from ** to ***** in Jan. 23.Company provided *********** provided 35 blankets to wrap merchandise. Upon arrival to ***** it was obvious furniture thrown into pods haphazardly without proper wrapping. Over $5000 of damage estimated which company refused to take responsibility for. Said it was due to normal shifting & that the damage was our responsibility to pay. This company is a joke!
Horrible service although very nice people I talked to. I rented a container that, per my contract, was to be delivered Friday juky 14, 2023. Called Saturday morning, July 15th, and was told container would be delivered before 10 pm. Stayed up until 10:30 thinking they may be running late. Ko delivery. After many calls today, talking with multiple employees and as many transfers, I was finally able to talk with a supervisor. She states there are no emails stating why the container wasn't delivered but would have it delivered... read more
Business response:
We sincerely apologize for the delivery delays and the poor communication that has occurred. A team member has attempted to reach ************** to discuss the issues and work on a resolution. We hope to speak with her soon.
One star for price. If you are going to advertise that you are comparable to PODS, you should probably change your business model and do better.If you like companies that over promise and under deliver, this is the company for you! We ordered our shell the last week of June. ******** was supposed to be on the 3rd.no phone call. Called them towards the end of the day and had no answer to where the shell was. Would not get the shell until the 5th of July due to the holiday on the 4th. Someone was moving into our house on the 4... read more
Business response:
We deeply apologize for the lengthy delays and the hardship this has caused our customer. A team member has attempted to reach ****************** to discuss his experience. We can confirm the delivery is on the schedule.
Horrible customer service! My new tenant had a container dropped off on June 30 and it still hasnt been picked up and its now July 14. Its in the middle of my yard! Calling Packrat is ridiculous, you are on hold for 45 minutes and then they tell you it will be picked up the next day. Packrat customers are a free storage facility for them until they need that container again. ************** ridiculous! I would leave zero stars if it were an option.
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will investigate this right away and follow up with you directly. Thank you!
Pack rat co. Moved our house hold staff and furniture in one large container from our home in *********** ********** on 1/3/2023 and moved it to *******. Boxes wee over 110. They stored and delivered on 2/16/2023. Pack rat provided ** a lock. I should not have trusted and relied on that. After unpacking boxes, noticed about 8 boxes missing. My years of antiques, pots and pans, garage items and my watches including the storage box. After filing with pack rat, I was told they investigated and nothing they could do.
Business response:
1-800-PACK-RAT Zippy Shell sincerely apologizes for the customers experience. Our **************** department was contacted regarding the customers complaint. Their team advised that a thorough investigation was conducted and that there was insufficient evidence to support that our ************ was at fault for this missing property. It was also confirmed there were no signs of forced entry into the customers unit and no other reports of theft or break-ins at any of the contact facilities. The claim was denied due to the lac... read more
Just like everyone else said. Horrible company, horrible customer service. Luckily I canceled the order after 5 hours of waiting and seeing the other reviews. They lied, and I guarantee that any 5 star review is paid for. **************** was more then happy to cancel the order, rather then provide any answers to the situation. "You must be at the property for delivery" what a joke
Business response:
We are truly sorry for the delays that caused our customer to cancel their move with us. We appreciate ******************** speaking with a team member so we could learn more about his experience.
Cost: Great Dependability: worst in ******* ***************** terrible Concern for customer: None Will they even show up: Nope, but their customer service will send lots of messages. The worst is their response to all these reviews. They just say the same canned response were sorry you had a bad experience. We will work hard to fix this. Or you were reimbursed the problem is the reviews go back to 2020 with the same problems so you havent fixed it and reimbursement Isnt the problem. You never make it right with the customer.... read more
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as ********** or order number, we will investigate this right away and follow up with you directly. Thank you!
Not a reliable company, please allow for 2 extra weeks in your planning for drop offs and pickups, and hold times are outrageously long, they must get a lot of complaints! Be ready for a bad experience!Order Number:Container1: ******* Container2: *******
Business response:
We sincerely apologize for the unexpected delays and the problems this has caused for the new homeowners and our customer. A member of our Resolution Team has reached out to ****************** and scheduled a delivery date. We look forward to completing this move on a positive note.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,387 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 8:00 a.m.
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