1-800-PACK-RAT, LLC

Malinda P 

on BBB

2 years ago

Avoid Packrat containers moving company. Move will not occur without delays, extra costs and extraordinary wait times (45 min per phone call). They were the middle priced one (zippy line(same company), pods) , and (drop off, pick up, delivery and empty pick up) dates were arranged one month out. All phone calls are routed through very nice people at home in the south with no information. They even say that they have warehouse manager contact info and nothing else. Secondary phones are not called. Calls are unidentifiable and... read more

Ryan K 

on BBB

2 years ago

I recently had the misfortune of hiring 1800-PackRat for my move, and I cannot stress enough how appalling their service was. From start to finish, they managed to make what should have been a simple moving process an absolute nightmare. I implore anyone considering their services to look elsewhere, as 1800-PackRat is a prime example of how not to run a moving company.First and foremost, their customer service was abysmal. Whenever I called with inquiries or concerns, I was met with rude and unhelpful representatives who see... read more

Nevermore R 

on BBB

2 years ago

Don't call them! Their prices are on the high end, they won't deliver or pick up on time, they don't communicate with you when they fail to deliver/pickup (no call, no email), and the compensation they offer per day of failed service is paltry compared to the cost ($50/day compared to a $4K total cost). Expect multiple day delays on each drop-off, pick up, travel across country, drop off at new location, and final pickup. They promise certain days when you place the order, but they do not honor them.Other stuff. 1. Be aware ... read more

Stephanie B 

on BBB

2 years ago

They are the worst! Paid extra for an AM delivery. It did not show in the AM so I called was assured the driver was going to call me and they graciously gave me the extra for the AM delivery back. Well called again and they are not even coming at all. So here sits all my items in the pouring rain! They do NOT care that I took off work and waited and hired people to move these items so they could be placed into the container as soon as it arrived. They told me to go put a tarp over it. They had my phone number they NEVER call... read more

Anthony C. 

on BBB

2 years ago

This company is a nightmare to work with. Hold times for customer service are so bad you have to request a callback which can be up to 3 hours. And when you finally talk to someone (eight times) I've been repeatedly LIED to. If you log a message online there is never a response. The last call promised pickup and offered a $50 credit... which again was a lie and an insult.The container scheduled to move on 6/8 didn't happen until 6/10. The final pickup scheduled 6/14 is still sitting in my driveway blocking the garage access ... read more

Ye P 

on BBB

2 years ago

I have moved across the country multiple times with multiple moving companies and this is by far the worst.I spent what felt like hours confirming my move with representatives over the phone because they kept typing in the wrong information into their system. On the day of my move, we found out they actually couldnt drop the container off and pick it up the same day, which is what was promised and in fact why we signed a contract with Zippy. 3 days and multiple phone calls later, I then had to pay extra for Zippy movers in o... read more

Cheryl B 

on BBB

2 years ago

In April, I booked a container to arrive on June 16, 2023. Two days prior, I received several emails, reminding me that my container would be arriving. On the day of arrival, my husband stayed home, waiting for the container. When he had not heard anything that afternoon, he called Pack Rat, and was told not to worry, the container was coming. The container did not arrive as scheduled. When I called today to inquiry about this, I was told that the truck used to move the container was in the shop. I should have been informed ... read more

Victoria B 

on BBB

2 years ago

So I booked 2 containers to arrive today. I missed a phone call at 6:45am (!) and text at 7:25am saying they would deliver at 7:25am. Who knew they even delivered that early - no phone call the day before to give me a heads up to expect early morning calls on a Saturday no less. I called and texted the number left by the driver about a dozen times and no response. I called customer service 4 times and they said they could not help me. First they said, it looks scheduled in the computer. Then I got an email at noon from a rep... read more

H. H. 

on BBB

2 years ago

Worst customer service I have ever experienced. I've been given the run around for over a week regarding delivery and pick up times.