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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
This was my very first time moving across the U.S. and/or using a shipping container versus a U-haul when moving out of a house to a new place. As a first time customer, I highly recommend using **********************! We had a tremendous/helpful/responsive sales rep, and our first delivery/pick was absolutely amazing!! The overall experience with Pack Rat was a very smooth one; Especially for such a major transition in our lives when it comes to moving! Highly recommend using this company.
Business response:
******! we are thrilled to hear about your experience. Thank you so much for taking the time to write this and for letting us know how were doing! We cant wait to share with our team!
Will never use this service again, totally mis lead by **** the sales person about price. Told me $3990.00 and I was charged $5100.00 very dishonest and deceiving. Will be writing more reviews on this company to warn people. No wonder this company is a two star. Wish I would have read the reviews before dealing with them. My Bad!
Business response:
We are truly sorry for the billing issues our customer experienced. A member of our Resolution Team was able to speak with Mr. ***** discuss the issues that occurred, and provide the appropriate refund.
Booked with 1800 pack rat and my pricing continued to increase all the way until my container was delivered. Each time I spoke to customer service I asked for my total costs and each time was told something different (its on a recorded line and would love management to listen to the conversations). After my container was picked up to be shipped I received a call the day after stating current Diesel prices were up and wed have to spend an extra $300! In that money you cant ask too many questions because they have all of your ... read more
Business response:
We sincerely apologize for any miscommunications regarding the fuel surcharge ********************* experienced. A team member has reached out to her directly to discuss the charges and provide the appropriate compensation. We appreciate Oakly taking time to provide us with valuable feedback as we are always working to improve.
Someone from 1-800-PACK-RAT replied to my ****** review asking for order and contact info. Its not as if I can reply to their review response. Our two containers were picked up in ** on April 18. Its April 30 and they have not moved from their ***** facility. Getting a call back and update has been a nightmare. I have had one person actually call me back, but that was after multiple attempts. I was told our containers were shipping out yesterday. No surprise at all that they are still sitting in the same place today. Havent ... read more
Business response:
We are deeply sorry for the delays and lack of communication our customer encountered during his recent move. Our goal is always to provide the highest level of support, and we sincerely apologize that we missed the mark ***** We can confirm that the units have both been delivered, and a member of our Resolution Team has been in contact with ************** to discuss his experience and provide the appropriate compensation for the issues.
Do not use them.Called for pick up of container 1st day of month, they charged me for full month.$270. Extra.Never use them again.
Business response:
We deeply apologize for any miscommunications regarding the billing cycles our customer experienced. A team member has attempted to reach ************************* to discuss the charges. We hope to speak with him soon.
The container itself was great and the delivery and pickup was on time and professional. There is a lack of transparency on fees that are added on for a variety of reasons. We received a quote and setup an account. Prior to scheduling delivery, we called to change the size of the container and got a revised quote. Buried in the accounting, we found a "change fee" of $25 that we were not told about beforehand. I called and customer assistance agreed to reverse that charge. Later when we called to schedule pickup for the next ... read more
Business response:
We appreciate our customer taking the time to leave detailed feedback as we are always working to improve. We apologize for the billing issues and poor communication he encountered, but we are thrilled to see the rest of the move went well. A team member has contacted ****************** to discuss his experience in greater depth.
We used 1-800-Pack Rat to facilitate a two step move from our old home to our new build. We were initially told that our first two moving pods would be delivered on Monday 4/1. After several hours with no phone call from this company, we finally called ourselves and were told that we would be first priority on Wed 4/3. Wednesday comes around, no one calls, nothing delivered. My husband called several times that day to be given the run around- long story short, no one from Pack Rat ever communicated with us regarding the dela... read more
Business response:
We are truly sorry for the delays and the lack of communication our customer experienced. It is always our goal to provide a stress-free move, and we deeply regret that we missed the mark ***** A team member has reached out to the Hursts' to discuss the issues that occurred, and we are working to have this move completed as soon as possible.
I used 1-800-Packrat for a move from ************ to **. Unfortunately, I was hit with massive hidden fees in the form of a repositioning charge and a diesel fuel charge.I initially spoke with the customer service **** ***** and he was super helpful - he told me that the price was all inclusive and that I wouldnt have to pay additional fees. I then got hit with a charge of almost $700 higher than quoted that nobody could explain until I called back and was told that the fuel charge was in the fine print of a document that ha... read more
Business response:
We sincerely apologize for the lack of communication regarding the additional charges that occurred. A team member was able to reach Mr. Smith directly to discuss the charges and provide proper compensation.
1-800-PackRat was excellent from ordering Storage delivery to final delivery & empty pick up.
Business response:
*******, we're so glad that we were able to give you a good experience during your move with us! Thank you for taking the time to give us some feedback. We're always happy to help!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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