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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
This company doesnt even deserve any stars. Their facilities are a joke, the customer service is a joke. Their management staff is a joke. You are told 7 business day transit time, well that will turn into ****************************************************************************** or if the facility randomly decides to reschedule your date with no notice. I dont get how this company is still in business.
Business response:
******** Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as ********** or order number, we will investigate this right away and follow up with you directly. Thank you!
I am currently in the process of trying to get refunded for the additional month I was charged for my*** rental, after being offered the ability to keep the *** for an additional 5 days, FREE OF CHARGE, due to an approaching tropical storm. ****, the Operations Manager in **********, ** and I spoke multiple times and he ASSURED me this would be okay with Corporate and that it would be approved on his end, "nothing for me to worry about". I trusted **** and now I am stuck with a $391 charge on my credit card for the additiona... read more
Business response:
We appreciate ************ taking the time to provide us with a detailed account of her experience and for speaking with a team member so we could provide the appropriate compensation. We are truly sorry for the billing errors and for the frustration as she worked to get it resolved.
THE SISTER COMPANY ZIPPYSHELL IS A COMPLETE SCAM. THIS PLACE IS THE WORST!!!! DO NOT EVER EVER EVER EVER USE THEM!!!! THEY WILL TAKE YOUR MONEY AND COMPLETELY MESS UP YOUR ORDER.THE CUSTOMER SERVICE REPS ARE VERY VERY VERY UNINFORMED. I'M FILING A COMPLAINT WITH THE BBB BECAUSE IMMEDIATELY THEY'RE TRYING TO MAKE ME PAY MORE MONEY FOR THEIR MISTAKES. YOU CAN NEVER TALK TO A MANAGER, ONLY REPS AND UNINFORMED SUPERVISORS WHO CAN'T HELP. I'VE BEEN TRYING TO GET RELOCATED SINCE AUGUST 30TH AND IT'S NOT SEPTEMBER 5TH AND MY STUFF ... read more
Business response:
We are deeply sorry for the issues our customer experienced with the container and customer service. We appreciate ****************** taking the time to speak with a team member while we work to get this resolved. We can confirm that the units will be delivered to the destination warehouse tomorrow.
The initial process was easy. My pod did get delivered two days earlier than it was suppose to which wasnt that big of a deal. Then on the 14th it got picked up from my location and was told itll take 7 days to transport to my new locations area and await the designated drop off time. It is now the 28th. I have called for four days to find out where my container even is since they keep trying to push back the delivery day now. I was first told something happened to the truck in route, then theyre not sure where my container ... read more
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as ********** or order number, we will investigate this right away and follow up with you directly. Thank you.
I should have listened to all the other negative reviews about this company. I booked their services over a month ago and went through the lengthy process of confirming everything including my address and the fact that I lived on an incline. The person I spoke to over the phone (*****) checked the address on ****** maps and assured me more than once that my location would not be a problem. At 8pm the night before the unit was due to show up, I got a text from ***** at the ************ location to let me know that they would ... read more
Business response:
We are deeply sorry for the unexpected cancellation and the poor communication our customer received. This is not the type of experience we work hard to provide our customers, and we sincerely apologize for the hardship that was caused. We appreciate **** speaking with a team member so we could learn more about the experience and gather further feedback.
I used Pack-Rat to store and ship from one home to another. I will never used them again and I recommend that you use PODS. I have used them before with zero mishaps of overcharging. The number of issues in dealing with Pack-Rat was ridiculous. When they dropped off the shipping container they refused to put it where my mother instructed and blocked in my vehicle. They came back to fix it later to move the container to it's new location the driver said he was not able to pick it up due to it's placement and that branches fro... read more
Business response:
We sincerely apologize for the stress and inconvenience this experience has caused the customer. A member of the Resolution Team has discussed the situation in more depth with the customer and appreciate the candid feedback provided. We will use the constructive criticism to provide a better customer service experience going **********************.
Horrible service with nothing but dishonesty and deception. They do not pick up containers when scheduled for or called for with no communication with their customers. Customer service representatives are useless and tell customers what they want to hear,not what actually will happen. Horrible company, big mistake in this choice of moving company!
Business response:
We are deeply sorry for the delays and the lack of communication our customer encountered during his move. We always strive to provide a seamless and stress-free move, and we sincerely apologize that we did not succeed in ********************** case. We appreciate him taking the time to speak with a member of our Resolution Team so we could gather more valuable feedback and provide some compensation for the unexpected delays that occurred. We are deeply sorry for the delays and the lack of communication our customer encounte... read more
We had a long distance move from ******* to **** . Initially all went as planned. Our drop off was scheduled for 8/18 but we didn't receive our container till 8/21. Their reason being truck breakdowns. We spent the best part of the mornings putting everything on hold waiting for a call just to be told it would be delayed another day. We were suppose to have our empty container picked up today. It is now going on 8pm and we have not heard anything from the company. Each time I place a call I'm am put on hold for 1-2 hours. Th... read more
Business response:
We apologize for the issues the customer experienced and appreciate the customer's willingness to speak with a member of our Resolution Team so this issue could be resolved. Compensation has been provided to the customer, and we have gained more insight into the situation so we can continually improve.
(Already in the process of filing lawsuit in small claims court) Was quoted ****, and was charged **** dollars. I asked my sales rep on 3 different occasions if the **** was the total charge with no extra charges. Of course I get lied to. I asked because I read these BBB reviews beforehand so I was very upfront on if there was extra charges. My brother used **** pack rats, and had a good experience which is why I went with them. I should have listened to these reviews
Business response:
We sincerely apologize for the billing issues our customer encountered. We appreciate ********************* allowing us the opportunity to reach out and work on a resolution.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,308 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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