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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
The moving experience with PackRat was excellent and I would highly recommend using them. In all steps of setting up the contract, having timely delivery of the containers at the **location, and having timely delivery the containers to the new **location was great. I spoke with several service reps and all were clear with the details and assisted with changing the dates earlier than originally scheduled (in Dec 2022). The initial contracted fees were easy to understand and the final expense was exactly as initially agreed up... read more
Business response:
******, thank you for your feedback. We're happy to know that you've had a great experience with us.
Excellent experience moving my family from **** ******* to ******** ********. Very fair pricing compared to other companies (not much more expensive than a moving truck). We needed two 16 ft units. Customer service was great, they always answered my calls and were extremely flexible allowing me to bump up my full unit drop off and empty unit pickup dates multiple times since we arrived in ******** earlier than expected. The driver in ** was excellent as he had a great attitude and worked with me to reposition the units to wh... read more
Business response:
****, We are so grateful you took the time to leave us this note; thank you!
Our home sold before we were ready for our out of state move. With a home search, the need to find an interim rental AND secure storage for belongings, Pack Rat was a strategic decision to minimize expense and the stress with moving. The container drop to load was easy and then once we found a home, the move was as scheduled and positioned for easy unloading. I wish a small container for long distance was available as we have more in front of us due to the interim housing but not enough to justify the large container, We had... read more
Business response:
Hi ******, Reading your review made our day – thank you!
Utilized Pack Rat’s long distance move services and had a great experience. From the first call, customer service was on point. Answered all of my questions professionally and promptly. The drop off and pick up staff kept me informed of arrival times as promised. Website was user friendly and allowed changes wasily as needed. Highly recommend this company and would utilize for future moves.
Business response:
We are so pleased to hear that we could help make your move easier!
Had a great experience. It was easy to get a quote and schedule the delivery of the storage container. Container arrived as scheduled and was picked up on the on time. Container was clean and customer support was helpful when I called to confirm that they had the correct delivery address. I would use them again for my shipping or storage needs.
Business response:
****, So glad to hear about your experience – thank you for sharing that with us!
I am in the process of moving from ******* to ********. I have a contract with Pack-Rat to rent a container delivered to destination 10 days after it is loaded. Pack rat representative set the schedule not me. The problem is that the container did not arrive at the destination on the scheduled date. The run around started the day before the set delivery date. I called 1-800-Pack- Rat on Dec 26 and was told that the container is in the destination facility but they could not confirm what time the delivery would be the next da... read more
Business response:
We sincerely apologize for the delays and the lack of communication our customer experienced. A team member has reached out to Mr. ***** and is working directly with the dispatch team to resolve this as soon as possible. We look forward to finishing the remainder of the move on a more positive note.
Our experience with pack rat was excellent! Our pod was delivered as scheduled on time dropped in the exact spot I desired, and picked up within 72 hours of our completion. Everything was handled online with one or two confirmation calls, and the price was the most reasonable in my area. I would definitely use them again.
Company was very professional. They communicated with me throughout the process. They exceeded my expectations I will use again in the future.
Business response:
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
Moved about 60 miles in Southern California… pack rat was amazing from their communication before delivery to my call to customer service to schedule pick up to drop off at our new home. We utilized the storage about 15 days at their location and everything was at it should be when dropped off Everyone I worked with throughout this process was great
Business response:
Hello ***t, thank you for your feedback. We're happy to know that you've had a great experience with us.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,317 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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