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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Our experience with pack rat was excellent! Our pod was delivered as scheduled on time dropped in the exact spot I desired, and picked up within 72 hours of our completion. Everything was handled online with one or two confirmation calls, and the price was the most reasonable in my area. I would definitely use them again.
Company was very professional. They communicated with me throughout the process. They exceeded my expectations I will use again in the future.
Business response:
Thank you for your review. We're happy to know that we've exceeded your expectations and look forward to continuing to do so!
Moved about 60 miles in Southern California… pack rat was amazing from their communication before delivery to my call to customer service to schedule pick up to drop off at our new home. We utilized the storage about 15 days at their location and everything was at it should be when dropped off Everyone I worked with throughout this process was great
Business response:
Hello ***t, thank you for your feedback. We're happy to know that you've had a great experience with us.
Pack Rat Kc was there on the days they said they would be. They delivered the pod to one house and after a few months when we were ready to move they came and got it and relocated it to our new home in the country. They told me of the fees when I first called and were upfront through the entire process of what the costs would be. I would recommend them to others!
Business response:
Greetings, ******, We are grateful and appreciate the time you took to leave your review. We are so happy that you enjoyed your experience with our team. We truly value your recommendation and are confident we can continue to provide excellent service in the future.
Cancelled my move less than 24 hours before it because they couldn't get any movers. This appointment was set up month+ ago. Got numerous responses from numerous people that "logistics" would call with updates. Shockingly never received that call from the 3 people who promised it. The best they can do? Two days. They can't get movers sooner for an appointment they cancelled by email less then 24 hours ahead of time. An appointment they convinced me to book just a few days before closing instead a week+ prior. They should be ... read more
Business response:
****, Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will immediately look into this and follow up with you. Thank you!
DO NOT USE THIS COMPANY! I moved (or TRIED) to Arizona in November 2022. As of today, I still Have not received my unit! After calling on Dec 2nd, I was told it would arrive Dec 17th. On Dec 14th I received a billing email which prompted me to call their main line (only phone # you will ever find) and during the call discovered my unit NEVER left the east coast!! 12 days in!!! NO ONE FROM PACKRAT EVER CALLED TO LET ME KNOW!! After lots of yelling and talking to multiple customer service people, I was told it was leaving for ... read more
Business response:
We are deeply sorry for the delays and the added stress and hardship this has caused our customer. It is always our goal to provide a seamless move, and we regret this wasn't the case for Ms. ******and her family. A team member has reached out and will continue to provide updates during this process.
BEWARE!!!! They withheld my last 2 shipping containers until I agreed to pay them substantially more per mile than the first half of my move. Also, I paid for insurance for an entire year and only 1 container out of 4 had damaged items. When I submitted the claim, they held it for over 90 days. When I would ask for updates, they kept telling me that it was in the legal department for review. Finally, they denied any responsibility with no recourse to have my damaged items reimbursed. Do not trust them, do not buy the insuran... read more
I decided to go with Zippy everything went okay until I tried to get them to come 2 days later then everything went to hell the operator said there might be a fee so I told him to call me what the fee was well he never called and all he had to do was be honest and saying we don't know when we will be at your door I have begged them to come to my house and 2 or 3 supervisors said they would be here but there all liars they want to come when they want ,so tonight I called and cancelled and this so called supervisor said he did... read more
We had a great experience with Pack Rat, moving from ** to **. Only one small hiccup on the Virginia end which they remedied (brought the unit facing the opposite direction desired). On the ** end, things went completely smoothly. The inter-state transfer was on schedule, the delivery was on time, facing the right direction, and conveniently placed on our driveway. This was all due to the thoughtfulness of the drop-off driver, because we were not there on the day of delivery. VERY much appreciated. Pick up was on time. I had... read more
Business response:
*******, We are so pleased to hear that we could help make your move easier!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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