1-800-PACK-RAT, LLC

Kelsie U 

on BBB

2 years ago

We had a great experience with the company. They were able to deliver next day when all of their competitors were booking a week out - which was a huge savior for us as we had fire damage in part of the building that needed mitigated ASAP and Maryland weather is too risky to leave furniture outside for even a day. They ended up adjusting the delivery schedule to have them both delivered at the same time versus hours apart. Even though the overall delivery was later than originally quoted, it worked out better for everyone on... read more

Rob J K 

on BBB

2 years ago

Pack Rat from Kansas City MO. Were very easy to work with. They were very professional and friendly. The containers were delivered and placed exactly as we had requested. The drivers were very friendly and professional. When we were packed and ready to move Pack Rat were on time and moved the containers to our new house. The driveway was not level at all, but the drivers made sure the containers were level and facing the direction we had asked for. The containers were taken away on time with no damage to our property. We wou... read more

Keith H 

on BBB

2 years ago

They did what they said. Always available to speak to the rep or at least get a reliable call back. In PA the pick-up was delayed and we did not get a notice which was disappointing. Delivery was on time and well done despite threat of hurricanes etc. They also picked it up quickly after being asked. All drivers polite and the telephone support professional and clear. Lots of moving parts and they did well 

Lena B 

on BBB

2 years ago

The lady dropping off the container was great. Very friendly and answered all my questions. We used Pack Rat as we were doing a total remodel of our house while living in it and needed extra space inside as well as being able to get to items needed. The pick up driver was a trainee and he did an excellent job of picking up the container with no issues or getting off our drive way. I would not hesitate to call Pack Rat again, as the experience was excellent. **** * 

Wendi O 

on BBB

2 years ago

I used Packrat recently for a move from Miami Fl to Greensboro NC. Everything was absolutely amazing. My container was delivered and retrived, as indicated in my contract. I also selected "Packers" and "Unpackers" through the PackRat site and both teams exceeded my expectations. The company in NC - ********** ****** - were a three man team. They arrived on time, surveyed the area and where things were going and immediately got to work. It was a rainy damp day, but they were conscious of the new carpets and careful when bring... read more

Lee H 

on BBB

2 years ago

I had an excellent experience with Pack-Rat. I ordered two of the largest containers. Both were delivered when I requested and picked up when scheduled. They were delivered when requested and placed exactly where I requested. They were also picked up from the new location when requested. They were also completely transparent regarding price; it was exactly as stated when I booked the container units. In addition, the personnel with whom I interacted - both at the corporate office and the truck drivers were friendly, accommod... read more

John S 

on BBB

2 years ago

These guys were great, from the drop off and having to adjust the container to our needs, the drive was eager to help. The drop to our new house and pick up was handled by the same driver; she had the patience of an angle. I would recommend our local Pack-Rat to my friends and neighbors. 

Joshua B. 

on BBB

2 years ago

Had zero issues with their services. Actually made everything alot smoother on my family and I. Would recommend to my family and friends. 

Amanda L. 

on BBB

2 years ago

I chose pack rat because they offered local & long distance moves, we were unsure where we were moving to. After 3 months of storage, we switched our local to a long distance move. We moved Tampa to Las Vegas. It took almost 3 weeks to move our unit cross country but everything arrived safe & sound, not even a broken glass (I am not a great packer). I would use them again and recommend their services