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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Worst experience ever. We chose Zippy Shell because we were told our FLAT FEE was the lowest in the industry. We were moving from Arizona to New York and purchased 2 of their shells. The day they were supposed to arrive, ONE of the shells arrived at 8:30 PM (which is outside of their 8:00 AM - 8:00 PM window) and the second didn't arrive until the next morning, cutting down the time we had to pack before leaving the state on Monday. The shells were also supposed to be picked up by Monday, but they weren't picked up until Tue... read more
Business response:
We sincerely apologize for the delays and any damages our customer experienced during her long-distance move. A member of our Resolution Team has spoken with Ms. **** to gain further insight and to provide compensation for the unexpected issues that occurred. We can also confirm that our Claims Department is investigating the damage claim that has been submitted.
I scheduled delivery of a 16' container for a very important residential move. Then on the day of delivery, 1800PACKRAT sent a terse text message to say they couldn't be there, not even a phone call. We had moving people waiting, cost us big money. If you need this type of move, stick with ***** They keep their promises.
Business response:
We appreciate our customer taking the time to share his experience with us. We apologize for the delays and rescheduling that caused Mr. ****** to cancel his order with us
Be Warned!!! You will not get what you see!!! They completely false advertise…the container and equipment was falling apart and when I called to get a different container I was told none were available. When your house is closing you have NO CHOICE but to accept what trash they send..Even after booking months in advance! Don’t Risk It!
Business response:
We apologize for the container issues our customer experienced, and we appreciate her bringing this to our attention. A member of our Resolution Team has reached out to Ms. *******to discuss the situation.
I ordered a storage unit from this company and was assured the unit would arrive by 1pm. I hired help to load the unit. At 3pm the hired paid labor left and the unit came at 4:30. The instructions were to go through my back gate directly to the garage for loading. The driver called upon arrival and informed me he was at the front gate. I told him to go to the back gate and leave the unit by the garage. He instead drive into the front gate, stated he couldn’t drive it to the garage and left the unit in front of my home and pa... read more
This is one of the worst companies ever. I experienced issues from the beginning which should have been a red flag, but since they had an A- with the BBB I figured they were okay still. Our first issue was that it took 3 days and multiple phone calls and emails to receive our moving agreement. The next issue is that the drop-off was an awful experience. We never received our courtesy call and the driver was very rude to us. The next issue was that our container had arrived at the warehouse on 7/22/22 but we were not informed... read more
Business response:
We are truly sorry for the delays and issues our customer experienced with delivery. A resolution supervisor has reached out to Mr. ******, but has been unable to reach him at this time. We hope to speak with him soon to discuss the situation.
Worst Service ZippyShell !! Moving and storage made Worst !! Only gave 1 star because I couldn't give 0 (Zero) !! I loaded my container on July 7th,2022 and Zippyshell promised to deliver the container to my destination within 8-10 business days, according to that they were supposed to have it to my destination by July 22nd, 2022. But they gave me a date of July 29th, 2022, and deducted the total transportation cost on July 20, 2022. They failed to deliver two times on 22nd /29th July 2022 and delivered finally on Aug 3rd wi... read more
Business response:
We are deeply sorry for the unexpected delays and the hardships this caused our customer during his move. A member of our Senior Management Team has spoken with Mr. ***** and processed the maximum amount of compensation that could be provided. We appreciate ***** sharing his experience with us--the feedback is valuable as we work to create a stronger customer experience.
The concept is great it’s just that this company cannot complete the process and definitely not in a timely manner. I pack my furniture in.a 16’ container and it get stored for $400 a month and everything seems OK until I try to get that container to my new home 80 miles away. Noting but delays and excuses and customer service is. joke for this company that states in their mission statement #1 in 100% Customer Satisfaction. Well I along with many others are not satisfied with the so called service that this company provides.... read more
Business response:
We appreciate our customer bringing these issues to our attention and provided important feedback. We are truly sorry for the delays and any problems that were caused. We can confirm that a team member has reached out to *** to provide compensation for the delays.
DO NOT USE!!! Please take my advice and go with **** or some other company. Our pack rats have been sitting in our driveway empty for over a month. They just moved the date back two weeks on one of our boxes. The other was supposed to be picked up yesterday but even after my husband calling to confirm that we were on the schedule, they never showed up. Absolutely ridiculous!! I have never had such a horrible experience with a company before. Now we will just keep accruing HOA fees for having two giant pack rats on our proper... read more
Business response:
We are truly sorry for the pickup delays and the problems this has caused with our customer's HOA. We appreciate Ms. ******* speaking to a team member about the issues they experienced. The containers have since been picked up, and the order is complete.
THE WORST COMPANY FOR MOVING PERIOD!!!!!…..me and my wife our three kids and two dogs were moving from La to Tn about an 8hr move. We had two containers scheduled for the move which cost $3750 which we paid half up front. The containers arrived at the house in La on time but that was the end of the anything being on time or anything resemble customer service! They picked up our second containers on the 11th of July and brought it to the storage facility there in La now mind you they charge you a a storage fee which is about ... read more
Business response:
We sincerely apologize for the delays and the billing difficulties our customer experienced. We appreciate Mr. **********speaking with a team member to provide valuable feedback as we worked to resolve the delivery issues and discuss the billing errors.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 9:30 a.m.
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