1-800-PACK-RAT, LLC

Nancy B. 

on BBB

3 years ago

I ordered a storage unit from this company and was assured the unit would arrive by 1pm. I hired help to load the unit. At 3pm the hired paid labor left and the unit came at 4:30. The instructions were to go through my back gate directly to the garage for loading. The driver called upon arrival and informed me he was at the front gate. I told him to go to the back gate and leave the unit by the garage. He instead drive into the front gate, stated he couldn’t drive it to the garage and left the unit in front of my home and pa... read more

Mark P 

on BBB

3 years ago

This is one of the worst companies ever. I experienced issues from the beginning which should have been a red flag, but since they had an A- with the BBB I figured they were okay still. Our first issue was that it took 3 days and multiple phone calls and emails to receive our moving agreement. The next issue is that the drop-off was an awful experience. We never received our courtesy call and the driver was very rude to us. The next issue was that our container had arrived at the warehouse on 7/22/22 but we were not informed... read more

V. K. 

on BBB

3 years ago

Worst Service ZippyShell !! Moving and storage made Worst !! Only gave 1 star because I couldn't give 0 (Zero) !! I loaded my container on July 7th,2022 and Zippyshell promised to deliver the container to my destination within 8-10 business days, according to that they were supposed to have it to my destination by July 22nd, 2022. But they gave me a date of July 29th, 2022, and deducted the total transportation cost on July 20, 2022. They failed to deliver two times on 22nd /29th July 2022 and delivered finally on Aug 3rd wi... read more

Lou L 

on BBB

3 years ago

The concept is great it’s just that this company cannot complete the process and definitely not in a timely manner. I pack my furniture in.a 16’ container and it get stored for $400 a month and everything seems OK until I try to get that container to my new home 80 miles away. Noting but delays and excuses and customer service is. joke for this company that states in their mission statement #1 in 100% Customer Satisfaction. Well I along with many others are not satisfied with the so called service that this company provides.... read more

Erin C 

on BBB

3 years ago

DO NOT USE!!! Please take my advice and go with **** or some other company. Our pack rats have been sitting in our driveway empty for over a month. They just moved the date back two weeks on one of our boxes. The other was supposed to be picked up yesterday but even after my husband calling to confirm that we were on the schedule, they never showed up. Absolutely ridiculous!! I have never had such a horrible experience with a company before. Now we will just keep accruing HOA fees for having two giant pack rats on our proper... read more

Bradley W. 

on BBB

3 years ago

THE WORST COMPANY FOR MOVING PERIOD!!!!!…..me and my wife our three kids and two dogs were moving from La to Tn about an 8hr move. We had two containers scheduled for the move which cost $3750 which we paid half up front. The containers arrived at the house in La on time but that was the end of the anything being on time or anything resemble customer service! They picked up our second containers on the 11th of July and brought it to the storage facility there in La now mind you they charge you a a storage fee which is about ... read more

Tiffany M 

on BBB

3 years ago

HORRIBLE!!!! Scammers!!!! Between Zippy Shell and the “sister company” Pack Rat I don’t know which is worse. Took unauthorized payments from bank, never showed up on date of move leaving us in a terrible bind and having to pay double for another company last minute….just stay away from these two companies one of the worst mistakes ever!!! 

ANTHONY M 

on BBB

3 years ago

Only gave 1 star because I couldn't give 0 (Zero) DO NOT use this company for a move!!! I moved from CO to CA at the beginning of this month. The scheduled drop-off was for 7/26. They called and told us they were going to be 7/27 or 7/30 late after I had paid for expedited drop-off service. We took off the week from work to move items into our new home. They charged us a gas surcharge for subsidiaries on top of the agreed-upon amount. Our bill went from $8000 to $9000. The pod is STILL sitting in a facility a distance from o... read more

Daniel Y. 

on BBB

3 years ago

This has been the worst experience ever with a moving/storage company. We were buying a shore house and were looking for a ez solution to buying and storing/moving those items to fill a 2000 sq ft house. 1) the pod did arrive on time, which was the last time anything was done as agreed per conversations with many employees and management(escalation team?) we had the unit for approximately 2 weeks when we received a call from a (area supervisor) that some of our paperwork was never processed. At that time of speaking with the... read more