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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Scheduled a container to be dropped off. The driver confirmed the date the previous day. The day of drop-off I called a service agent which said the container would be delivered. No call from the drive, no container delivered; which is scheduled to be picked up full after two days and an entire cross-country move is on hold due to them.
Business response:
We sincerely apologize for the issues our customer experienced. We appreciate the opportunity to speak with Mr. ****to gain more insight and to work on a resolution. We are happy tha* ******'s move is back on track and we look forward to the rest of the move going smoothly.
OMG I can not believe the incompetence of this company. It started when the container was scheduled to be delivered on May 5th. I called the day of the delivery and was told it would be between 3pm & 7pm. @ 6:30 I called and was told they had a truck break down. They would deliver the following day. Since I was leaving town I rescheduled for June 6th and cancelled the help I’d arranged. On June 4th to 5th I sent an e-mail to confirm the re-delivery was still on for 6/6. I received a confirmation that the delivery was schedul... read more
Business response:
We are truly sorry for the rescheduling, delays, and the lack of communication our customer experienced during the delivery process. We appreciate ****** working with our Resolution Team to go over the issues. The container has been delivered and we have processed compensation for the problems Ms. ***** encountered.
Avoid at all costs. You will not get the service you pay for. They will have truck problems, or scheduling problems, or any other host of issues that they will effectively offload to you and there is nothing you can do about it. Their customer service will take hours to pick up the phone. When they do pick up the phone they will blame the local depo and refuse to take any steps to mitigate. You will not be able to escalate your concern to leadership (and it is doubtful they would care either way). Be safe, stick with ****.
Business response:
We are so sorry to hear that you had a poor experience, *******. We would like to look into this, but we are having difficulty locating your account. Please provide your order number and best contact information so a team member can reach out to you.
DO NOT USE THIS COMPANY! Based on our on-going experience with 1-800-Pack-Rat, I hope someone heeds this warning. The experience at first was pleasant, they delivered our pod on May 10th, and picked it back up on May 12th from *******,AZ. The scheduled delivery date to ******** ******* was set for FRIDAY May 27th. On May 26th, **** from 1800packrat called us on THE DAY BEFORE our SCHEDULED delivery to inform us that our pod would NOT be arriving and couldn’t give a reason other than I don’t know (Mind you Pack Rat had our po... read more
Business response:
Hi ******we would like to better understand what happened. Could you provide us with an order number or phone number so our team can look into the issue and reach out to you directly?
If I could give them negative stars I would. This company will not disclose their limited-service area but are really quick to take lots of your money. Over the course of 3 months, I have called numerous times. Every single time I call there is a different response. They are flat out refusing to deliver our unit. Won't explain why they won't and also refuse to give me back a dime. I am having to have my unit taken to a friend's property. By the time we rent a truck, pay ridiculous gas prices and waste our time, they have cos... read more
Business response:
We are so sorry to hear about this, ********. It is always our goal to provide a seamless and stress-free move for our customers and we apologize that this wasn't your experience. Please provide your order number and best contact information so a team member can investigate.
We just had the worst experience with this company. The salesperson on the phone lulls you in with a big discount when you balk at the original $5k quote, taking it down by a thousand or so. Then they give you a time frame and set up dates but promise that those are just place holder dates and that it always gets there early. 10-14 days at most, at a price that seems great given the original quote. Things keep going fine as they drop off your container and pick it back up on time. Then you get charged the full amount, even t... read more
Business response:
We sincerely apologize for the delays and poor communication our customer experienced. We appreciate Mr. *******speaking with a member of our Resolution Team to go over the problems he encountered. Thank you for the candid feedback as we continually work to fine-tune our services.
My storage container was scheduled to be delivered on a Monday and was delivered on Tuesday. Then it was supposed to be picked up on Thursday but was not. Apparently someone changed the pickup date for the following Tuesday but did not communicate that or clear that with me. Customer service could not get in contact with the facility in Louisiana for pickup. But for a cross country move, this has been the worst experience.
Business response:
We apologize for the delays our customer experienced. A member of our Resolution Team has reached out by phone and email, but has been unable to speak with Ms. Pearson. We hope to have the opportunity to go over the problems she encountered as soon as possible.
Warning: don't use this company, go with **** or someone else. Proper prior planning prevents ****poor performance and zippy shell lacks any sort of integrity or performance. 1. They told us 7 to 10 day delivery, turned into 3 additinal weeks after the 10 days- already made the drive to the new destination. No communication attempts were made to advise of the delay. Not to mention the container did arrive to the new location within those 10 days, but they somehow had no one to deliver it. Freight is competitive, but it ain't... read more
Business response:
We are so sorry to hear about the delays our customer has experienced and the added stress and hardships this has caused. We always strive to provide the best service possible, and we regret that we did not succeed in this case. We can confirm that a member of our team has reached out and left a voicemail for Ms. *******. We look forward to working on a resolution with her.
I Needed a container it hold garage contents to refinish the floor. The contractor recommended 1-800 Pack Rat and even arranged delivery of the container. When I called to have the unit picked up after the job was finished they missed 3 pick ups. Thankfully I was only 3 days into the rental period. In reading through the reviews and complaints it appears I was lucky. I will not repeat using 1-800 Rat Pack again.
Business response:
***, we would love the opportunity to look into this further and reach out. Could you please provide your order ID number and the best phone number to reach you?
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 9:30 a.m.
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