1-800-PACK-RAT, LLC

N. M. 

on BBB

3 years ago

Incredible that there is absolutely no communication from this business. We spend thousands of dollars to have to wait WEEKS after we moved across the entire country to get our pod delivered. Our credit card got declined because we had canceled after it got stolen around the time our pod was picked up. It stated clearly on the website that there were no balances due so, as most would, we assumed that the credit card had gone through before we canceled it. We checked in the week we were moving in only to find out the pod hadn... read more

Amy A 

on BBB

3 years ago

Packrat never showed up the unit I booked 2 months in advance. Blamed truck issues at the local site but said they couldn’t get in touch with the facility. Then rebooked us for 2 weeks later without so much as a call! Only found out when logging in online. Out thousands of dollars scrambling for a last minute moving company. 

Sara B 

on BBB

3 years ago

Awful. Did not pick up on time. Did not deliver on time. At time of writing, delivery is over 4.5 hours overdue. 

Aaron M 

on BBB

3 years ago

AVOID THIS COMPANY - DO NOT USE! Easy enough to book, never heard back from salesguy after having a few follow up questions. Pods were late being dropped off, eventually arrived at 1am in the morning. The delivery driver had been working almost 20 hours straight and I was very grateful that someone was working hard to deliver. For weeks now, my pods are essentially being held hostage. They will email you with a delivery date, only for that date to pass with no word. I have called maybe 15 - 20 times in the last two weeks to ... read more

AP P 

on BBB

3 years ago

Would give 0 stars if possible. Wish I would have checked here before using them. Customer services and delivery is horrible!!! First, issue was when then dropped off our container. They broke 3 of our tree branches dropping it off. Thus, when we scheduled our pick up time, we were told that day and the day before, that we would get a 1hr notice before transport. We wanted to be there upon pick up and drop off to ensure no more damage would happen. On delivery day, the driver called and said, "...I'm 20 mins away." My spouse... read more

J. N 

on BBB

3 years ago

I would have left 0 stars if I could. This is the WORST service I have EVER encountered. Spend the extra money and use ****or ANY other moving company available to you 

Wesley R 

on BBB

3 years ago

Scheduled a container to be dropped off. The driver confirmed the date the previous day. The day of drop-off I called a service agent which said the container would be delivered. No call from the drive, no container delivered; which is scheduled to be picked up full after two days and an entire cross-country move is on hold due to them. 

Jeanne R. 

on BBB

3 years ago

OMG I can not believe the incompetence of this company. It started when the container was scheduled to be delivered on May 5th. I called the day of the delivery and was told it would be between 3pm & 7pm. @ 6:30 I called and was told they had a truck break down. They would deliver the following day. Since I was leaving town I rescheduled for June 6th and cancelled the help I’d arranged. On June 4th to 5th I sent an e-mail to confirm the re-delivery was still on for 6/6. I received a confirmation that the delivery was schedul... read more

Matthew J 

on BBB

3 years ago

Avoid at all costs. You will not get the service you pay for. They will have truck problems, or scheduling problems, or any other host of issues that they will effectively offload to you and there is nothing you can do about it. Their customer service will take hours to pick up the phone. When they do pick up the phone they will blame the local depo and refuse to take any steps to mitigate. You will not be able to escalate your concern to leadership (and it is doubtful they would care either way). Be safe, stick with ****.