This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Flat out, don't book with this company if you have basically any expectations around timing or transparency. It took them three weeks to move a container across the country and nobody could tell me where it was or when it would be delivered. First they messed up the container delivery day at the start location despite that being a part of the contract I signed, claiming I was missing a permit that I didn't actually need and didn't bother to tell me. I had to talk to four separate people to sort that out. They also messed up ... read more
Business response:
We sincerely apologize for the lengthy delivery times and billing issues Mr. ****** faced with his move. We have confirmed a member of our team has reached out to discuss the situation and the appropriate amount of compensation for the issues our customer experienced.
I used this service for my move! Not only did the driver harass me during my move but the company did nothing to resolve the issue! They randomly charged my bank account. Refused to refund me, I will be disputing with my bank company! Horrible and customer service agents on the phone. I will contact a supervisor to resolve this issue! DO NOT USE! THEY WILL RIP YOU OFF
Business response:
We are truly sorry to hear that our customer did not have a pleasant experience. A member of our Resolution Team had previously reached out to ***** to discuss the situation with the driver and the billing issues. We were able to waive some of the fees due to the issues and advised the facility in regard to the driver. We appreciate the feedback as we work to improve.
I was ripped off by 1-800PackRat. This is extremely disrespectful and upsetting. I had my card on file for auto pay, my belongings were being stored for 2 months at their facility. I was paying monthly. My container was dropped off on Feb 7th and I was charged a full month, almost $400 on the 3rd. When I called to get refunded, I was told that because the charge has already went through and I did not call in advance for proration, that there was nothing they could do. So basically, I paid a full month for 3 days of storage. ... read more
Business response:
We apologize to the customer for any inconvenience. The customer's container's anniversary date is on the same date of every month to ensure that rental is fairly charged. We understand that the customer did speak to a member of our Billing Team who was able to clarify the charges and set proper expectations for the billing policy. We appreciate the feedback, as it will help us create a better customer experience in the future.
Absolutely the WORST COMPANY. My container was scheduled for delivery on Friday... called all day for an eta and was told by 7 different people on the phone that it was coming and would be there by 8pm. At 6pm I received a text message that my delivery was rescheduled to Monday. What?!? Well it's Monday and I've been calling for an eta and guess what? No answers. Still don't have my belongings. I'm in a home without furniture and cannot even get a hold of anyone. My husband drove to the *********, NY location since their loc... read more
Business response:
We sincerely apologize for the late delivery and the problems our customer had with reaching someone at the facility. A member of our Resolution Team has reviewed the account and discussed the issues with Ms.*********. We hope to have this resolved as soon as possible.
I had a packrat places the beginning of October. Even with clear instructions the unit was placed incorrectly. I had them come back to replace it and the driver shoved the unit half way on and off my driveway. Crushing and cracking the pavement. I contacted packrat claims and my claim was accepted on the 18th of November. It took them 2 weeks to come and readjust the pack rat, which caused further damage. Today I recieved a denial letter. It states that they have no liability in the contract. Even though it said to place and... read more
Business response:
Ms. ******, Your complaints were communicated to our corporate claims department. They advised a thorough investigation was conducted concerning your claim. It was determined there wasn't enough evidence to support our staff was at fault for the damages incurred to your property. Our team appreciates the feedback provided and will be sure to take it into consideration as we work towards providing a better customer experience going forward.
If I could give negative stars I would I hired zippy shell to pack two shells for me as they suggested to move me from Colorado to Illinois. It was two shells for $5000. They were to pack me on November 22. They came with two shells and an independent packing company not zippy shell. The guys are very nice and packed the two shells and said there's no way they were packing everything into 2 shells so we had to get another one and they did. They came back the next day and packed that shell and then they said we have to get an... read more
Business response:
We are terribly sorry for the lengthy delays and the poor communication our customer experienced during their move. We never want to cause added stress and hardship during a move, and we truly regret that we were unable to provide a seamless transition for Ms. ****. A member of our Resolution Team was able to reach out to go over the delivery and billing plan, and is working to get this resolved as soon as possible.
While our pod and the property inside it ultimately arrived in good condition, we cannot recommend 1-800-PackRat for moving. If you do decide to use this company, be aware. Plan to spend a lot of time calling the company for information. They did not initiate anything. When you call the company, you will not speak to the same person twice. The company was not forthcoming with information about shipment, delays or changes in scheduling. The paperwork for the move order was sent out quickly, but is not a formal contract, more ... read more
Business response:
We are truly sorry for the poor service and lack of communication our customer has experienced. A member of our Resolution Team was able to reach out to discuss the situation and also processed compensation for the late transit. We appreciate Ms. ******* providing us with an account of the problems she experienced. The feedback is vital as we are working to improve the services we provide.
The worst experience with a company in my life. We are waiting for more than 3 weeks or stuff from across the country. Every day is an excuse: the truck is broken down, etc etc etc. At this point, I just want to make a report, go to the media, call the police IDK. I just want my stuff back, because I'm sleeping on an air mattress without anything in my house. RUNAWAY FROM THIS COMPANY!!!
Business response:
We are deeply sorry for the lengthy delays and the hardship this caused our customer and his family. We can confirm that the unit has now been delivered and a member of our Management Team was able to speak with Mr.***** about the situation. We appreciate the feedback as we work to improve our services.
We had arranged a long-distance move from California to Georgia on 12/18/2021 the agreed upon pick up of the container was for 12/24/2021. First, the person who assisted us originally forgot to add the 10% discount, the total before the discount was $298.86 for delivery of the container, $6,182.50 for the transport & insurance totaling $6,481.36, before ending the call I asked about the discount and he said he will add it on which now made the total $288.86 for delivery of the container, & $5,564.25 totaling $5,853.11. We pa... read more
Business response:
We are very sorry to hear about the issues that occurred with pickup and for the miscommunications with pricing. We are happy to know that a member of our Resolution Team was able to reach out to go over all the problems that were encountered and to provide compensation for those issues. We appreciate the honest feedback and will continue to work on improving those areas in the future.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com