1-800-PACK-RAT, LLC

Jessie F. 

on BBB

3 years ago

A company who cancels your shipment the same day and change the pickup date without letting you know !! I am definitely out of words and ‘’beyond disappointed’’ is not enough to describe what this company put my family through. We are moving crosscountry with a newborn, a toddler, and two dogs. We figured that it would be easier to have our household goods picked up and shipped to our next home vs. trying to do everything ourselves and drive 3000 miles with a 3-bedroom worth of furnitures. We scheduled our moved ahead of tim... read more

K. K. 

on BBB

3 years ago

Absolutely Abysmal Service! I had a pick up day scheduled of July 25,2022 since I had the pod delivered on April 25,2022. I started calling on July 7 asking if it could be picked up early as we sold house and needed driveway space for movers. I was told absolutely not I had to keep my scheduled July 25 date. I then called July 15 again asking for it to be picked up early to be told same thing. July 25 came and they did not email call or show! After being on hold 2+ hours I was told the truck broke and it was not going to hap... read more

Michael B 

on BBB

3 years ago

DO NOT use this company for a move!!! I moved from NY to *** ******* at the beginning of this month. The scheduled drop off was for 7/7. The drop off was late after I had paid for an expedited drop off service. I had to take off work and there was no accountability or apology on their end. The day prior to drop off I had received a text stating the pod could not be picked up until 8/5/22. The pod is STILL sitting on a "paid" city street, creating a blind spot for tenants pulling out of the apartment building to oncoming traf... read more

Gabriel V 

on BBB

3 years ago

This company boasts “1-800-PACK-RAT offers a level of customer service & quality that ****** ******, & others just can’t match”, “Pledge to complete customer satisfaction.” This service failed at all points. Hour-long wait times & rude. I was charged for this failure of service on 6/27/2022, $5321, plus rent. The online portal did not update when we requested the transport. We called to confirm our transport request. We got verbal confirmation from a customer service representative (CSR) that it was in transit from ****** **... read more

Donald S 

on BBB

3 years ago

My review is about 1-800-PACK-RAT, LLC. I am so frustrated and wished I had read this before agreeing with this company. My pod was supposed to be delivered on 7/21. The driver called and texted me at 8:05am and I missed the call, but returned the call and texted within 20 mins without answer. I again called a bit later with no answer again. My wife and I have been trying to get a hold of someone all day and then they tell us the earliest they can do is literally the day we're leaving. I finally got in touch with "escalation... read more

Lewis A 

on BBB

3 years ago

This company needs to get it to gether (ZIPPY Shell) is **** in a bag. We got a price of $3750 for move of our stuff from ****** ** ** ****, MO.. They got $1735 when order was set - the day they was to drop it off we had hired a moving crew to load the container that was said 7ftx7ftx16ft. The day came NO container noon we called an was told its being loaded will be there soon. called back 2 hrs later still NO container. Was rudely told they had till 8pm to bring it as per contract - we still had movers just sitting doing no... read more

Gregory M. 

on BBB

3 years ago

Went with this company for a long distance move from NJ. The sales rep was nice and i felt like I made a great decision. Once the move took place, they delayed my container 2 days and were unapologetic. Charged me erroneous fees for a drop off at my house and storage insurance i never purchased. The unit itself had a busted interior lock when arrived at my moving location and exterior shell lock when it arrived at my destination. They accept no accountability for their errors and their customer service reps act like you are ... read more

Megan R. 

on BBB

3 years ago

Delivered pod a day late with a sister company's pod, picked it up to move to Florida 8 days late, not delivering to our new house until July 29 (which means they are in possession of all of our belongings for a month). Only offered to refund $470 from the over $4000 it cost us. Breech of contract repeatedly and they tell you that things will happen on a certain date then send an email stating a later date. Calling is useless because the reps can not give you the actual dates they give you as their warehouse has it's own sch... read more

Marvis S 

on BBB

3 years ago

Terrible company!!! I ordered a container and paid for the movers to load the container for a set price. During the quote there were no discussions about stairs but they charged me an extra 500 dollars for stairs. I asked if they are familiar with a military DITY move and they said yes. The informed me the would no charge for disassemble fee over the phone. Yet another 500 dollar charge for taking TV off the wall. Spent weeks talking with customer service with no help at all. My belongings were suppose to arrive 18 June and ... read more