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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
If I could give this company ZERO stars, I would. I absolutely do not recommend... I even talked to management and got LAUGHED at and told there was nothing they could do for me. I am paying almost $3000 for ONE pod. When scheduling it was absolutely great and no hiccups.... few weeks later when it is time for action it has been a nightmare. 30 minutes before drop-off, I was told it was rescheduled through text until the next day. Day before pick-up, I was told it was delayed 3 days out through text. Currently on the phone w... read more
Business response:
We are deeply sorry for the delays and miscommunications our customer experienced. A team member has reached out to Ms. *** to provide updates on the move. We appreciate the feedback as we are always working to build a stronger customer experience.
Yup, they are like car salesmen, anything for a sale! They told me that Packrat would do the move from ******, TX and the them Zippy Shell would do the rest because Packrat doesn't have storage facilities in ** ****, TX, It started out OK, but then our container with basically mine and my sons life (after my husband sudden Covid death) was supposed to be in EP by the 21st of June, we left on the 8th of June. I put an Apple Air Tag in my belongings to track it and our stuff arrived in EP on the 23rd of June, I had the exact a... read more
Business response:
We are so sorry for the delays and the lack of communication our customer experienced during her move. A team member has reached out to discuss the transit issues, confirm the unit location, and issue compensation for the delays. We look forward to the rest of ********'s move going smoothly.
If I could rate zero stars, I would. Booking online was nice and easy, however apparently picking a date for drop off is useless because it will not be delivered that day. I will also be next to impossible to get someone from customer service on the phone to figure out why it was not delivered. Once you finally get a callback, they have then email someone else about the delivery issue, which makes all the waiting worthless. Do not use this company.
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
If you are moving on a schedule, consider other companies. Without warning, Pack Rat failed to deliver the container needed for our cross-country move on the scheduled date. (We had even confirmed the date by phone just a few days earlier.) I see other people in the Western Washington region have had similar experiences with this company. We had no flexibility about our departure date and had to scramble to find a another way to transport the contents of our three-bedroom house. Pack Rat's customer service initially was grea... read more
Business response:
We sincerely apologize for the unexpected rescheduling and lack of communication that caused our customer to cancel his order. We always intend to provide a seamless and stress-free move, and we clearly missed the mark here. A team member spoke with Mr. ****** to discuss the problems he encountered. We appreciate the valuable insight as we work to create a more substantial customer experience.
I'm very disappointed with this company right now, and having serious remorse that I didn't use a competitor instead. The staff was friendly and the initial reservation and setup went smoothly, but that's about it. We filled our container exactly two weeks ago (6/11) today at their local facility. We immediately notified them there at the facility and through the online system that our unit was ready to be shipped to our new destination. After about a week of the container just sitting on site, I called to inquire as to when... read more
Business response:
We are truly sorry for the delivery delays and miscommunications our customer experienced. A team member has looked into the situation and confirmed that the delivery was on the schedule. We look forward to the rest of Mr. *****'s move going smoothly.
My rate was changed after I booked. I was told my rate could not be changed back until after my card was charged. My delivery date was changed twice, my pickup date was not set. I could not get a answer from them until I canceled then they simply said ok we will remove you from the schedule.
Business response:
We sincerely apologize for the billing issues and delays that caused our customer to cancel his order. This is not the type of experience we want any customer to have, and we regret that we were unable to provide a stress-free move for Mr. *****. We appreciate the candid feedback we have received and will use it in the future.
Would give zero stars if possible. I scheduled my Long Distance Move to be delivered on 06/24/2022, only to be called a day prior telling me that they were booked out until 07/09/2022. I keep working on a resolution but have been getting bounced around from call to call since notified. This will result me in extending my current lease (if I even can,since I gave notice) by another month and cost me $3K. Utterly ridiculous. 10/10 would NOT recommend.
Business response:
We are truly sorry for the delays our customer experienced and the problems this caused him. A team member spoke with Mr. ******* to discuss these issues and to work on a resolution. We look forward to the rest of the move going smoothly.
When I had booked with Packrat, I was told 2594.00 out the door for everything, delivery monthly fee etc. so why is there two charges one for 2594 and one for 308.00 on my credit card? I called 1800 Packrat, waiting on hold for 2 hours to speak with someone. I was told I’d get a call back. I got a voicemail from a “supervisor” who left no call back info, and gave me wrong figures. He was supposed to pull original call and didn’t. He was super rude in the voice mail and was basically like take it or leave it. Stay away. Get e... read more
Business response:
We appreciate our customer informing us of the billing discrepancies she experienced. A team member was able to reach out to Ms. ******** and work on a resolution. We look forward to the remainder of the move going smoothly.
Absolutely abysmal customer service. Forever wait times to talk to anyone; their system will hang up on you after 20+ minutes of waiting. I had multiple issues outside of just their customer service line. 1st, the booking rep failed to mention multiple container orders take 10 business days to be guaranteed to arrive. No one ever mentioned a fuel subsidy charge that got tacked on after the full containers were picked up (it is in the fine print of your rental agreement). Worst of all, I had multiple containers ordered that w... read more
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 9:30 a.m.
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