1-800-PACK-RAT, LLC

Kyle H 

on BBB

3 years ago

If you are moving on a schedule, consider other companies. Without warning, Pack Rat failed to deliver the container needed for our cross-country move on the scheduled date. (We had even confirmed the date by phone just a few days earlier.) I see other people in the Western Washington region have had similar experiences with this company. We had no flexibility about our departure date and had to scramble to find a another way to transport the contents of our three-bedroom house. Pack Rat's customer service initially was grea... read more

Ruvaldo P. 

on BBB

3 years ago

I'm very disappointed with this company right now, and having serious remorse that I didn't use a competitor instead. The staff was friendly and the initial reservation and setup went smoothly, but that's about it. We filled our container exactly two weeks ago (6/11) today at their local facility. We immediately notified them there at the facility and through the online system that our unit was ready to be shipped to our new destination. After about a week of the container just sitting on site, I called to inquire as to when... read more

Wayne S 

on BBB

3 years ago

My rate was changed after I booked. I was told my rate could not be changed back until after my card was charged. My delivery date was changed twice, my pickup date was not set. I could not get a answer from them until I canceled then they simply said ok we will remove you from the schedule. 

Matthew C 

on BBB

3 years ago

Would give zero stars if possible. I scheduled my Long Distance Move to be delivered on 06/24/2022, only to be called a day prior telling me that they were booked out until 07/09/2022. I keep working on a resolution but have been getting bounced around from call to call since notified. This will result me in extending my current lease (if I even can,since I gave notice) by another month and cost me $3K. Utterly ridiculous. 10/10 would NOT recommend. 

Jennifer M. 

on BBB

3 years ago

When I had booked with Packrat, I was told 2594.00 out the door for everything, delivery monthly fee etc. so why is there two charges one for 2594 and one for 308.00 on my credit card? I called 1800 Packrat, waiting on hold for 2 hours to speak with someone. I was told I’d get a call back. I got a voicemail from a “supervisor” who left no call back info, and gave me wrong figures. He was supposed to pull original call and didn’t. He was super rude in the voice mail and was basically like take it or leave it. Stay away. Get e... read more

nathan s 

on BBB

3 years ago

Absolutely abysmal customer service. Forever wait times to talk to anyone; their system will hang up on you after 20+ minutes of waiting. I had multiple issues outside of just their customer service line. 1st, the booking rep failed to mention multiple container orders take 10 business days to be guaranteed to arrive. No one ever mentioned a fuel subsidy charge that got tacked on after the full containers were picked up (it is in the fine print of your rental agreement). Worst of all, I had multiple containers ordered that w... read more

Lori G 

on BBB

3 years ago

HORRIBLE HORRIBLE HORRIBLE COMPANY AND CUSTOMER SERVICE. They were totally worthless. We booked Pack Rat several months in advance. We took the day off, had Hire a Helper movers show up and PACK RAT NEVER delivered the container. We spent several hours trying to get someone to rectify the situation as the hours ticked by that we were paying movers to sit around waiting. Their customer service consisted of just telling us they would send an email to the facility but other than that there was nothing they could do!!!! No conta... read more

Ari D 

on BBB

3 years ago

WORST moving experience!! My girlfriend and I hired them for a long-distance move from PA to NY. The salesperson promised us that the shell will be delivered to our apartment and be unloaded from there, however, after they already charged us the second payment, they said they would have to do a “loose unload” where they unload the shell (while cutting open our lock that we put on the shell) and load it into a truck and then unload the truck again at our apartment. We hired Zippyshell to decrease the amount of unloads we do s... read more

Fernando B 

on BBB

3 years ago

This company is an absolute disgrace. They lure you into getting their service by promising false dates of delivery and pick up. They will then unscheduled the dates they give you and NOT notify you. I was supposed to get my container picked up on a Monday, 12 pm and no sign of the driver. Called customer service and they said "sorry we unscheduled your pick up because the facility was overbooked. But we can pick up your container in a week..." a WEEK!!! Let's not talk about the fact I need to give the old property back, let... read more