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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
CONSUMERS BEWARE. WATCH YOUR BANKING ACCOUNT. THE PACK RAT CREW WILL FIND AWAY TO GET YOUR MONEY. THEY WILL BLAME OR SAID IT'S YOUR FAULT Shame on this company. Money Hungry, the value of customer service doesn't exist. The reviews about this company should have been a warning. I was charge for another month because they said I did not set up a pick up date. Not true, it was set up the day it was order over the phone. I tried calling 3 days in a row never spoke with a person until the 3rd day which was the day of pick up. I ... read more
Business response:
****, we are sorry to hear about the issues you had scheduling pickup and getting someone on the phone. We do see we now have your pickup scheduled for this month. We appreciate you speaking with someone from our Resolution Team to go over the problems you encountered. Thank you for sharing your honest and candid feedback as we are always working to fine-tune our services to create a better customer experience.
1800PackRat movers damaged a 40-year old vintage piece of furniture that not only holds sentimental value to me but is an investment piece that purchased 12 years ago. I like to generate currency by purchasing good design furniture from legitimate manufacturers as investment pieces. My furniture piece was in good condition prior to the movers damaging it and I have many pictures to prove that. Additionally, I purchased a protection plan from 1800PackRat that would cover up to 10K in damages from the move which is listed on m... read more
Business response:
We sincerely apologize for the customer's experience and would like to arrive at a mutually agreeable resolution concerning the damage claim. A member of our team has left voicemails and an email for the customer and will be in contact again with the customer to follow up. If the customer would like to reach out regarding the claim, our corporate claims department can be contacted directly at *********************** The claims team can also be reached by phone at ###-###-####. We appreciate the customer's continued cooperati... read more
I have tried to pay my account over 15 times. I called and emailed and nobody could find my account. Today I found out my items were sold in auction. You will from my lawyer. I will take this to congress too and make sure this stop. You are taking advantage of customer. I have enough people to file an action lawsuit. ****** ******** *****
Business response:
We are sorry to hear about our customer's issues with locating her account. We have attempted to contact Ms. ***** ***email and voicemails, but have been unable to reach her. We would like to look into this to find out more. Please reach out to us directly at marketing@1800packrat.com or ###-###-####.
Rented an 8 foot pod for a total of $4117. The gal waived the one month rental fee of $287. I then started getting emails saying that they're going to still charge me that rental fee so I made them put it in writing that that was waived. Never signed anything then I get my credit card bill instead of $4117.00 they charged me $5064. I called them and they said it's a fuel surcharge. I asked them where is that in my contract? It's in an LDR contact agreement down at the bottom in small letters. I said I didn't sign anything, I... read more
Business response:
We apologize for the confusion over the fuel surcharge and any frustration this has caused our customer. We do appreciate Ms. ******* giving us the opportunity to go over our policies and accepting some compensation for the issues. We truly appreciate the feedback as we are always working to improve.
I used 800-PACK-RAT for a cross-country move. I chose them over a competitor (****) because of the lower price. I was quoted $3,600 all-in repeatedly. I later upgraded to faster shipping for an additional $900, so $4,500 total. I had repeated phone conversations with customer service leading up to my move. In each call, they verified the price and told me when the next segment of billing would be. (You don't pay for everything at once.) To my surprise, a $1,200 fuel surcharge was added to my bill. This was never disclosed by... read more
Business response:
We sincerely apologize for the billing issues our customer experienced and the frustration this has caused. We appreciate Mr. ********** taking the time to speak to a member of our Resolution Team to discuss our billing policies and giving us an opportunity to work on a resolution.
I used PackRat for a cross country move from Florida to Michigan. I called their ******** MI distribution center upwards of 5 times to want them of a narrow street and to have the driver call before hand to make sure the street was cleared of neighbors cars. The driver called when already here. I then moved my car used to block the space for the container. My fiance verbally warned the driver not to hit a giant 100 year old tree which 30 seconds later he did. He hit the tree so hard the heavy duty strap broke and jolted the ... read more
Business response:
We are truly sorry to hear about our customer's poor experience and the damage that occurred to their property. Our Corporate Claims Department has been in contact with Mr. ******* to work on a resolution. We appreciate the detailed feedback regarding the delivery of the container as we continually work to improve.
On 12/8/21, I ordered a storage unit to be delivered to my home on 12/22/2021 and rent monthly. Every month I called and confirmed the next month rental. On 2/23/2022, I called to have storage unit pickup on 3/22/22 and confirmed over the phone and on website. The day before pickup, I called again to make sure pickup date was schedule and was told everything was scheduled and I did not have to be home. I called the date of 3/22/22 at 10:30 a.m. and 3:25 p.m. storage unit was never pickup. On 3/23/22, I received a call from l... read more
Business response:
We are truly sorry for the delays and the errors with the automatic billing that our customer experienced. A member of our Resolution Team was able to speak with Ms. Harrison to discuss the situation and issue the proper compensation for the billing issues. We appreciate the honest feedback as it will help us create a stronger customer experience in the future.
I had a long-distance move last year from ******* to ***** unfortunately the original house that I was trying to get fell through and my belongings ended up having to be stored in the container for a longer period of time once I received my container I noticed my belongings had rust stains and water damage after further looking I seen inside the container where it was leaking I filed a claim after waiting three months was denied. Send it it's not covered under the $10,000 insurance that is included for long-distance move. So... read more
Business response:
The 1-800-PACK-RAT corporate claims department was contacted regarding the customer's complaint. An investigation was conducted at the time based on the evidence submitted but the customer. It was determined that there was not enough evidence to determine the container leaked. A letter of denial was issued to the customer. The customer appealed the decision and sent in supporting documentation that was not submitted with their original claim form. The corporate claims department is currently in the process of re-evaluating t... read more
Packed a container for local storage with unknown duration or future delivery address. They knew this at the beginning because my son was graduating college and didn't have a job. He might or might not be in the same city. They can't tell you if a particular zip code is "in" or "out" of a delivery area for a particular warehouse. For me, they simply refused to deliver, full stop. My only option was "bring a truck and come get your crap out of our container". I won't use them again. We will take a truck to their warehouse and... read more
Business response:
We are truly sorry for the lack of clarity regarding our delivery zones during the ordering process and for the additional stress this has caused Mr. Eastwood and his son. We appreciate him communicating with us in order to go over all the options and find a solution. We hope the rest of the move goes smoothly.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
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