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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
DO NOT USE THIS COMPANY! Based on our on-going experience with 1-800-Pack-Rat, I hope someone heeds this warning. The experience at first was pleasant, they delivered our pod on May 10th, and picked it back up on May 12th from *******,AZ. The scheduled delivery date to ******** ******* was set for FRIDAY May 27th. On May 26th, **** from 1800packrat called us on THE DAY BEFORE our SCHEDULED delivery to inform us that our pod would NOT be arriving and couldn’t give a reason other than I don’t know (Mind you Pack Rat had our po... read more
Business response:
Hi ******we would like to better understand what happened. Could you provide us with an order number or phone number so our team can look into the issue and reach out to you directly?
If I could give them negative stars I would. This company will not disclose their limited-service area but are really quick to take lots of your money. Over the course of 3 months, I have called numerous times. Every single time I call there is a different response. They are flat out refusing to deliver our unit. Won't explain why they won't and also refuse to give me back a dime. I am having to have my unit taken to a friend's property. By the time we rent a truck, pay ridiculous gas prices and waste our time, they have cos... read more
Business response:
We are so sorry to hear about this, ********. It is always our goal to provide a seamless and stress-free move for our customers and we apologize that this wasn't your experience. Please provide your order number and best contact information so a team member can investigate.
We just had the worst experience with this company. The salesperson on the phone lulls you in with a big discount when you balk at the original $5k quote, taking it down by a thousand or so. Then they give you a time frame and set up dates but promise that those are just place holder dates and that it always gets there early. 10-14 days at most, at a price that seems great given the original quote. Things keep going fine as they drop off your container and pick it back up on time. Then you get charged the full amount, even t... read more
Business response:
We sincerely apologize for the delays and poor communication our customer experienced. We appreciate Mr. *******speaking with a member of our Resolution Team to go over the problems he encountered. Thank you for the candid feedback as we continually work to fine-tune our services.
My storage container was scheduled to be delivered on a Monday and was delivered on Tuesday. Then it was supposed to be picked up on Thursday but was not. Apparently someone changed the pickup date for the following Tuesday but did not communicate that or clear that with me. Customer service could not get in contact with the facility in Louisiana for pickup. But for a cross country move, this has been the worst experience.
Business response:
We apologize for the delays our customer experienced. A member of our Resolution Team has reached out by phone and email, but has been unable to speak with Ms. Pearson. We hope to have the opportunity to go over the problems she encountered as soon as possible.
Warning: don't use this company, go with **** or someone else. Proper prior planning prevents ****poor performance and zippy shell lacks any sort of integrity or performance. 1. They told us 7 to 10 day delivery, turned into 3 additinal weeks after the 10 days- already made the drive to the new destination. No communication attempts were made to advise of the delay. Not to mention the container did arrive to the new location within those 10 days, but they somehow had no one to deliver it. Freight is competitive, but it ain't... read more
Business response:
We are so sorry to hear about the delays our customer has experienced and the added stress and hardships this has caused. We always strive to provide the best service possible, and we regret that we did not succeed in this case. We can confirm that a member of our team has reached out and left a voicemail for Ms. *******. We look forward to working on a resolution with her.
I Needed a container it hold garage contents to refinish the floor. The contractor recommended 1-800 Pack Rat and even arranged delivery of the container. When I called to have the unit picked up after the job was finished they missed 3 pick ups. Thankfully I was only 3 days into the rental period. In reading through the reviews and complaints it appears I was lucky. I will not repeat using 1-800 Rat Pack again.
Business response:
***, we would love the opportunity to look into this further and reach out. Could you please provide your order ID number and the best phone number to reach you?
CONSUMERS BEWARE. WATCH YOUR BANKING ACCOUNT. THE PACK RAT CREW WILL FIND AWAY TO GET YOUR MONEY. THEY WILL BLAME OR SAID IT'S YOUR FAULT Shame on this company. Money Hungry, the value of customer service doesn't exist. The reviews about this company should have been a warning. I was charge for another month because they said I did not set up a pick up date. Not true, it was set up the day it was order over the phone. I tried calling 3 days in a row never spoke with a person until the 3rd day which was the day of pick up. I ... read more
Business response:
****, we are sorry to hear about the issues you had scheduling pickup and getting someone on the phone. We do see we now have your pickup scheduled for this month. We appreciate you speaking with someone from our Resolution Team to go over the problems you encountered. Thank you for sharing your honest and candid feedback as we are always working to fine-tune our services to create a better customer experience.
1800PackRat movers damaged a 40-year old vintage piece of furniture that not only holds sentimental value to me but is an investment piece that purchased 12 years ago. I like to generate currency by purchasing good design furniture from legitimate manufacturers as investment pieces. My furniture piece was in good condition prior to the movers damaging it and I have many pictures to prove that. Additionally, I purchased a protection plan from 1800PackRat that would cover up to 10K in damages from the move which is listed on m... read more
Business response:
We sincerely apologize for the customer's experience and would like to arrive at a mutually agreeable resolution concerning the damage claim. A member of our team has left voicemails and an email for the customer and will be in contact again with the customer to follow up. If the customer would like to reach out regarding the claim, our corporate claims department can be contacted directly at *********************** The claims team can also be reached by phone at ###-###-####. We appreciate the customer's continued cooperati... read more
I have tried to pay my account over 15 times. I called and emailed and nobody could find my account. Today I found out my items were sold in auction. You will from my lawyer. I will take this to congress too and make sure this stop. You are taking advantage of customer. I have enough people to file an action lawsuit. ****** ******** *****
Business response:
We are sorry to hear about our customer's issues with locating her account. We have attempted to contact Ms. ***** ***email and voicemails, but have been unable to reach her. We would like to look into this to find out more. Please reach out to us directly at marketing@1800packrat.com or ###-###-####.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 8:00 a.m.
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