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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Terrible customer service no matter what department you call. They quoted me a price and then ended up charging me an extra $200. When I called, the billing department was claiming that I was made aware of all charges when the container was delivered, when I was not even present when the initial delivery was completed. Moving made simple is their tag line, but it is anything but simple. I was forced to keep a container on my driveway for an extra month because the company did not send someone to pick it up. Terrible service!... read more
Business response:
We are truly sorry that our customer was not satisfied with their recent experience. We appreciate them taking the time to share feedback. We take all feedback seriously as we continue to work towards providing a better customer experience.
Pack Rat was scheduled to pick up my full container on October 29th, 2021 from the house we had sold and delivery it to our new address (70 miles away) that same day. As the day went on, we had received no call, we called to get status. After a couple of hours on hold, we finally got a live person, who claimed it was an "anytime" pick-up and it still be delivered that day. As it became later in the evening, still no call from Pack Rat, we called again (hours on hold again). We were told that it had been rescheduled for 12 on... read more
Business response:
We are truly sorry for the delays in pickup and the distress this caused our customer during their move. It is always our goal to provide the highest quality service and we apologize that this was not our customer's experience. We appreciate our customer taking the time to provide us with an account of the problems they encountered. We take all feedback seriously as we are working to fine-tune the services we provide.
If I could give "0" Stars I would! Zippy Shell aka Pack Rat. I ordered three "containers" for my move. On the day of the move, a truck showed up with a "cage" in it. There were two "loaders" that were there to load the cage. At that time the lead loader said they would not be able to get all three there and they were only be supplying one for our move. Not much I could do, so I sent as many boxes as I could. In the process of loading, the lead loader got into an argument with the other loader and fired him. So that left only... read more
Business response:
We are truly sorry for the unfortunate experience our customer had. This is not the type of service that we work hard to provide all our customers. We can confirm that someone from our team has spoken with our customer and worked out the issues with billing. We appreciate the honest feedback as we work to improve.
This company is horrible...Pack Rat which is also Zippy Shell. The price was wayyyyyy higher than I was quoted. For example, I was quoted 1700 for 1 container and was told it would be a few hundred dollars more for the 2 additional containers. Once I got everything delivered, then I get a bill for about 5200 bucks......The sales rep never disclosed the total amount. I feel like I was in a bait and switch situation. The manager then got on the phone and was really not too helpful. we gave me a 400 credit only for my issue. Wi... read more
Business response:
We apologize for the lack of clarity with the billing process and any problems this caused our customer. Our Resolution Team has reviewed the order and issued the appropriate compensation for the issues. We appreciate the honest feedback as we fine-tune our communications and the services we offer.
So here we are the 16th of October, still no POD. It was to be delivered in *********** the 22nd of Sept., from CA to TX. It didn't leave CA till the beginning of Oct!. It was scheduled to arrive to me on the 12th, then with 4 hours to spare it was rescheduled to the 16th. Today, once again it was rescheduled to the 22nd of Oct. Outrageous! I would not recommend this company to my worst enemy.
Business response:
We sincerely apologize for the lengthy delivery delays and the added stress this caused our customer. It is always our goal to provide the best service possible and we did not succeed in this case. We can confirm that the unit has now been delivered and compensation for the delays has been issued.
DON'T use the company! They failed to deliver out items and were unable to tell us when they could be delivered. We finally decided to go pick them up ourselves. They told us our shell was in ******. We drove 3.5 hours, rented a uhaul and when we arrived they told us our things were not there. After waiting the weekend for them to track them down. They were located 5 hours across the state of Colorado. They are refusing to compensate us for our wasted time. Worst company I have ever dealt with.
Business response:
We sincerely apologize for our customer's poor experience during their move. It is never our intent to cause additional stress during an already difficult time. We can confirm that our Resolution Team has reached out and provided the maximum amount of compensation for the issues. We appreciate our customer providing details of the problems they encountered as we work to improve our services.
Price was higher than quoted It they could fix that issue they would definitely get a way better rating The service was great as well as the quality of equipment
Business response:
****, We are glad to hear everything went well and we appreciate your feedback - we'll share that with our team.
I requested storage in******. Did not know final destination yet. Asked for a quote to ****** originally but ended up moving to********. When we called to set up move they said they had issues with system but they would take care of it. They gave us a delivery date of 9/28/2021. We had to fly in to receive so we called to verify on the 21 of September. They still had issues with the system but guaranteed it would be delivered. I was clear to say not to rush. I just need the correct information since I had to fly in. They aga... read more
Business response:
We are truly sorry for the scheduling issues and poor service our customer received during their long-distance move. A member from our Resolution Team has followed up and issued the appropriate reimbursement. We appreciate the detailed feedback as we work to improve the services we provide.
Horrible! Been waiting for two days for my personal items with no response from them
Business response:
We apologize for the delays our customer is currently experiencing. Our Resolution Team is investigating and working to get this resolved as soon as possible.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 8:00 a.m.
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