1-800-PACK-RAT, LLC

Annette R 

on BBB

4 years ago

This is the WORST company if you are planning a move. Our Container is currently 4 days late as I sit a write this review. Customer Service - what company does not communicate and get an ETA for their customers. What kind of company hires a driver that hangs up on you when your container is not 1, is not 2, is not 3 but 4 days late?!. I would highly recommend this company do itself a favor and QUIT the moving business. They SUCK! Moving long distance is hard enough but then to receive less then desirable service only adds to... read more

Eva H 

on BBB

4 years ago

To be honest, they were the only ones that we found who would bring a storage container to where we lived. We were selling our house and wanted to get most of our belongings out, so this seemed like the best plan. We had the initial call and listed off everything in our house that we needed to move and they assured us that it would all fit in one pod. So we set everything up we rushed to pack up most of our belongings and then the day of arrival, they kept saying they were on their way, it kept getting later and later. Darke... read more

Lianna S 

on BBB

4 years ago

Nothing lower than 1 Star too bad. I ordered a moving pod from 1-800-PACK-RAT for a move from Massachusetts to Georgia for myself and my son. When I ordered it I was told it would take 3 to 5 days to get to my house. The pod arrived a day late but was picked up on 6/28. I arrived in Georgia on 7/1 called and was told it was leaving Mass. that day. My parents arrived with my 6yo son 7/10. Still no pod. I called on 7/12 and was told it was on the way and would be there by that evening and the driver would call when he was an h... read more

CS 

on BBB

4 years ago

An absolute nightmare of a company -- wouldn't recommend them under any circumstances. First of all, the misleading pricing is INFURIATING. Was quoted $3700 on the phone for the "total" move, but in actuality was charged $4500. And turns out they have variable pricing for gas that can change at any time!! They'll just charge you whatever they want with no notice. Customer service is nearly impossible to get a hold of once you've become a customer, and when you do get through to someone they just stammer and don't provide any... read more

Faith C 

on BBB

4 years ago

Hands down the worst company I ever used. We reserved a storage container over a month ago, and on the day the container was supposed to be delivered (Monday, 7/26/21), we got a notice that the facility was out of containers and it would be delivered on Wednesday 7/28/21. Wednesday at 4 pm rolls around and still no sign of the container. I wait on the phone with customer service for over an hour for the third day in a row, and they inform us that they are out of containers and will not be able to deliver one until Monday 8/2... read more

William S 

on BBB

4 years ago

This company is a money pit. It has been one charge after another and none are the same. Dropped off full containers for one price and empty ones charged more !!!!! 2 charges for one pick up . This after an hour with billing telling me a refund is I'm the works for a previous over charge. Either use a prepaid card or use a credit card with a very low limit. BE VERY VERY CAREFUL . The set up people and truck drivers are all fine and courteous but that's it. 

Dana R 

on BBB

4 years ago

Our move with Zippy Shell has been unprofessional, misleading, and frustrating every step of the way. We initially scheduled our shell and were confirmed for one date and told that our shell would arrive in 10-14 days at our new home. This date was rescheduled for two days later on short notice (thank goodness we had built in some days to clean and didn't have to be out on the initial date). We then learned that despite being quoted '10-14 days' verbally on initial consultation, that they actually meant 10-14 BUSINESS days a... read more

Madi H 

on BBB

4 years ago

I reserved a container on 5/20/21 for delivery empty on 7/20/21 and delivery full to the new location by 8/2/21. It is now 7/22/21 and I have yet to receive it. I've placed between 6-8 calls to customer service requesting updates between 7/20 and 7/21, and every time I call, I am assured the container will arrive within 1-4 hours of my call. The latest promise was that the container would arrive by 12PM MST today, 7/22/21, and I have yet to hear from the driver with an ETA (it is now well after the guaranteed time). I was al... read more

Jason H 

on BBB

4 years ago

Just moved to ******** from ******, paid Pack Rat over $3,000 for a container and long distance moving. Drop off in ****** went fine, but we've had no end of problems here in ********. Pack Rat missed the scheduled delivery date and I tried to call that night, but they don't have a 24 hour customer help line. I woke up early the next morning and called and was told "the unit could be in transit or could be at the ******** distribution center" which means the unit could be anywhere. I had called before the ******** distributi... read more