This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Pack Rat completely messed up my move! After reserving a container to be delivered, stored, then moved long distance, Pack Rat never delivered the container. The container was scheduled to be delivered on 8/16. That day I did get a text saying the truck broke down and would be delivered 8/17 in the morning. The truck never showed up and there was no communication. When I called and was directed to receive a call back in two hours, that's what I did. I got a call back and was told the container would be delivered that evening... read more
Business response:
We sincerely apologize for the delays and the lack of communication our customer experienced. Our goal is to always make moving easier, and we clearly did not succeed here. Our Resolution Team has confirmed the requested cancellation. We appreciate the feedback as we continuously work to improve our services.
ZERO CUSTOMER SUPPORT in place. you call their number and the automated system puts you on hold for hrs and no one picks up or you eventually get disconnected.
Business response:
We sincerely apologize for the long hold times and the frustration this caused. Our Resolution Team has confirmed the requested cancellation. We appreciate the feedback as we work to improve our customer service.
This company is a complete and total rip off !! Save your money and go ANYWHERE ELSE !!. We called them at the beginning of the month to get them to come and pick up their container for them to tell us it was going to be THREE WEEKS before they could pick it up and oh yeah by the way they were going to charge us another $350 for ANOTHER MONTH FOR THEIR MISTAKE !!! Then low and behold the date comes and they do not bother showing up or calling. We get a text message that evening stating that it will be rescheduled for the nex... read more
Business response:
We appreciate our customer providing us with a detailed account of their recent experience. We truly apologize for the delays and the error in billing. Our Resolution Team has confirmed that the unit has now been picked up and a refund for the additional rental fee has been processed.
Promised 10 day shipping, have been on the phone with them non stop for days, and now our estimated delivery date is over 2 months. They cannot identify where my container is.
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
I ordered a pod from PACKRAT so I can pack up my home to move... they called and said there truck " broke down" and it came 3-4 days later.. eventually I got it packed up and picked up.. now I am moving into my new home and was giving the drop of date as 8/25/21 for the pod to be dropped of at my new home well today is 8/25 and they texted me at 11:30 am that because the trucks "broke down" (again...) it can't be delivered for nearly a week 8/31.... Which is absolutely absurd.... I have already moved out of my rental and am ... read more
Business response:
We sincerely apologize for the mechanical difficulties that affected the customer's order. Our aim is to always deliver the best experience and we missed the mark in this case. The Resolution Team has confirmed that the order is back on track. We appreciate the feedback and will work hard to continually improve our customer's experience.
Ordered and paid for a 16' POD with Pack Rat and they never showed or called on scheduled day.. it took 3 weeks to get my delivery. Now, they aren't picking it up as scheduled. They did text and say the truck broke down - same lie they said for delivery. They said they would come the next day and they didn't show up or call. No one answers their phone or chat or emails. Frustrating. I am moving and this container has to be moved NOW. Never book with these people .
Business response:
We sincerely apologize for the delays the customer experienced because of mechanical difficulties. It is never our intent to cause stress during an already stressful time. The Resolution Team confirms that the order is back on track.
DO NOT DO BUSINESS WITH THIS COMPANY. I hired them in June for a move in Aug. things happened with the house and I CANCELED in July. They still took $1000 out of my checking account in Aug. I called and they DID refund me the money the same day, but put my account negative and had 6 things get returned with hefty fees from back. Was told it would take 3-5 business days to get my deposit. And they would NOT talk to my bank to help resolve and will NOT refund me the fees from THEIR error. Very poor customer service especially ... read more
Business response:
We sincerely apologize for the difficulties you experienced. The maximum refund has been processed
I contracted Zippy Shell for a long distance moving and storage job. They were the most competitive on price and their long-term storage option was ideal for my needs. I initially ordered a container to be delivered to my address for two days of loading. Ultimately, I decided to also pay this company to provide loading services. The day of my move, the loaders arrived and told me that they would be taking the pod back not in forty eight hours, but in three after they packed the contents, which negatively affected our timelin... read more
Business response:
We sincerely apologize for the poor communication about the process and for the issues that occurred during loading. Our Resolution Team has confirmed that the unit has been picked up and compensation provided. We truly appreciate the customer informing us of these problems as we work to continuously improve our services.
Zero Stars, Terrible Business. Hours to talk to anyone. Scheduled a pod never arrived. Company said they had a truck break down in my area. How can a company be so unprepared for a breakdown, do they only have one truck. Terrible customer service they don't return calls and totally useless. Don't Use them, find someone else you will be sorry.
Business response:
We apologize to the customer for the mechanical problems and the difficulties reaching someone. The orders have been cancelled and we will use the candid feedback to continually improve our processes.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com