1-800-PACK-RAT, LLC

CS 

on BBB

4 years ago

An absolute nightmare of a company -- wouldn't recommend them under any circumstances. First of all, the misleading pricing is INFURIATING. Was quoted $3700 on the phone for the "total" move, but in actuality was charged $4500. And turns out they have variable pricing for gas that can change at any time!! They'll just charge you whatever they want with no notice. Customer service is nearly impossible to get a hold of once you've become a customer, and when you do get through to someone they just stammer and don't provide any... read more

Faith C 

on BBB

4 years ago

Hands down the worst company I ever used. We reserved a storage container over a month ago, and on the day the container was supposed to be delivered (Monday, 7/26/21), we got a notice that the facility was out of containers and it would be delivered on Wednesday 7/28/21. Wednesday at 4 pm rolls around and still no sign of the container. I wait on the phone with customer service for over an hour for the third day in a row, and they inform us that they are out of containers and will not be able to deliver one until Monday 8/2... read more

William S 

on BBB

4 years ago

This company is a money pit. It has been one charge after another and none are the same. Dropped off full containers for one price and empty ones charged more !!!!! 2 charges for one pick up . This after an hour with billing telling me a refund is I'm the works for a previous over charge. Either use a prepaid card or use a credit card with a very low limit. BE VERY VERY CAREFUL . The set up people and truck drivers are all fine and courteous but that's it. 

Dana R 

on BBB

4 years ago

Our move with Zippy Shell has been unprofessional, misleading, and frustrating every step of the way. We initially scheduled our shell and were confirmed for one date and told that our shell would arrive in 10-14 days at our new home. This date was rescheduled for two days later on short notice (thank goodness we had built in some days to clean and didn't have to be out on the initial date). We then learned that despite being quoted '10-14 days' verbally on initial consultation, that they actually meant 10-14 BUSINESS days a... read more

Madi H 

on BBB

4 years ago

I reserved a container on 5/20/21 for delivery empty on 7/20/21 and delivery full to the new location by 8/2/21. It is now 7/22/21 and I have yet to receive it. I've placed between 6-8 calls to customer service requesting updates between 7/20 and 7/21, and every time I call, I am assured the container will arrive within 1-4 hours of my call. The latest promise was that the container would arrive by 12PM MST today, 7/22/21, and I have yet to hear from the driver with an ETA (it is now well after the guaranteed time). I was al... read more

Jason H 

on BBB

4 years ago

Just moved to ******** from ******, paid Pack Rat over $3,000 for a container and long distance moving. Drop off in ****** went fine, but we've had no end of problems here in ********. Pack Rat missed the scheduled delivery date and I tried to call that night, but they don't have a 24 hour customer help line. I woke up early the next morning and called and was told "the unit could be in transit or could be at the ******** distribution center" which means the unit could be anywhere. I had called before the ******** distributi... read more

Beth O 

on BBB

4 years ago

We scheduled a long distance move and our things were picked up on 6/24. We were told it would take 7-11 business days for our things to arrive. When that passed and we had not received any updates, we tried reaching out to our point of contact at Zippy Shell multiple times by phone and email with no response. I contacted customer service and was told our things would be arriving in our destination city the next day (7/13). We were relieved until we were told that our belongings could not be delivered until 8/2 at the earlie... read more

Diane L 

on BBB

4 years ago

Never got my pod! I ordered a pod 6 weeks ago to be delivered on 7/20. 5 pm on the day of delivery I called for the second time to be told they ran out of pods. Called the next morning to be told the pod is on the truck to be believed. 4 pm still no pod so called again was told drop off was between 7pm and 11pm. HERE IT IS 9 PM still no pod.. No calls back. Lossing everything I own because I have no other way to get my stuff to Florida. And if it does show up it would leave me 5 hours to pack my house. Listing thousands of d... read more

Susan Y 

on BBB

4 years ago

The worst company ever please never use them . They need to go out if business I have filled a complaint ! Lost unit 30 days late and no resolution. How can they legally do this to me . Can't reach anyone there . What are my options