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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
I wish I could leave 0 stars! This company is completely incompetent. First, they canceled my reservation for no reason. Then, after talking to **** (a supervisor) he reassured me they would make it right since they reviewed the recorded call and determined that in no way shape or form did I ever cancel my reservation. Then, on the morning of the delivery of my container Cody (another so-called supervisor) called to inform me they were not able to deliver the container since they needed permits for the street. (Mind you this... read more
Business response:
We sincerely apologize for the difficulties you experienced. We appreciate the feedback and will be sure to take it into consideration as we work towards providing a better customer experience.
Do not use this company! 1-800-Pack-Rat picked up our full container (order #*******) on 10/10 for a move from *********** to ***********. The container was supposed to be delivered to our new house on 10/24. The evening of 10/23 I realized I had not gotten any calls or emails from them about timing. I called them to find out that they had tried to charge my credit card ONE time on 10/12. The bank had turned off my card off for 2 hours (because I was driving across the county) as a security measure. They had attempted to cha... read more
Business response:
We sincerely apologize for the difficulties our customer has experienced. A manager has been in contact with the customer and we are working to resolve the issue. We appreciate the feedback and will be sure to take it into consideration as we work towards providing a better customer experience.
I am SO disappointed with the service. I am a single parent and just purchased a new house...I hired movers to assist with the unload of my packrat container. It was supposed to be delivered on Friday, 10/23. I received a call in the afternoon at 2:50pm stating that the forklift was down at the 1800packrat facility and my order would be delayed. I explained that I hired movers and there would be a cancellation fee. I asked for a delivery the next day and was told that the next available time for them would be 10/28. I asked ... read more
Business response:
We apologize for the inconvenience the customer experienced. We can confirm the customer's unit was delivered and picked up.
I have never been exposed to a company that is so unorganized and who has a horrible logistics program. My belongings were picked up at my home in Iowa on October 12th and I was never able to get a commitment date on delivery to my new location. For weeks I have only heard, "we have 6-8 business days to send you and email and then you call us to schedule delivery". This is crap, I am a 70 year old lady and I am sitting in an empty home in Texas and my property is still being held in some warehouse. If and when I get my pods,... read more
Business response:
We sincerely apologize for any inconvenience this caused you and yours. We can confirm that your containers arrived at the destination warehouse early and they are being delivered out earlier than expected. If you have any questions, please contact our service team by calling ************. We appreciate the feedback and we will take it into consideration as we work toward a better customer experience for all.
I wish I could give 0 stars, because they delivered 0 service. I made the mistake of using ZippyShell for a move from NYC to GA. The move was scheduled for Friday morning. The truck missed the agreed-upon time window, I had to call to find out what was happening--nobody called me--then I proceeded to get contradictory and misleading information from ZippyShell. At various points I was told by ZippyShell and their local subcontractor: 1) We have to reschedule for 1 week later. 2) We might be able to find something for Monday.... read more
Absolutely horrible service. Delivery drivers are clearly not interested in doing jobs well and scheduling is pitiful. Nothing gets delivered or picked up even on the day scheduled in advance. Scheduling is handled by folks that are not local and have zero control over local offices. Very unreliable and no regard for personal time. Called at 2 pm on day of scheduled pickup and told they were overbooked and wouldn't be there for 4 days. Didn't place pod correctly either time it was delivered.
Business response:
We are sorry for any inconvenience. Our team has tried to reach out to the customer multiple times but has not been able to reach them. We appreciate the feedback and we have shared it with our team so we can continue to work towards providing a better customer experience.
I made the mistake of using 1-800 Pack Rat/ZippyShell for a move from NYC to GA. The move was scheduled for Friday morning. The truck missed the agreed-upon time window, I had to call to find out what was happening, then I proceeded to get contradictory and misleading information from ZippyShell. At various points I was told by ZippyShell and their local subcontractor: 1) We have to reschedule for 1 week later. 2) We might be able to find something for Monday. 3) We might be able to find something for the next day. The probl... read more
Business response:
We sincerely apologize for any and all inconveniences, both personal and financial, that you and yours have faced. We understand that moving is a stressful time in itself, and unexpected delays and expenses only add to this stress. We are sorry to hear that an amicable resolution was not able to be reached regarding the matter at hand. If you have any questions, please contact our service team by calling ************. We appreciate the feedback and will take it into consideration as we work toward a better customer experienc... read more
I should have listened to the reviews. I was priced 3276 and even had the representative breakdown all charges for me. I wasn't going to use them initially but did because they lowered the price so I would use their service. Mistake honestly. Charged an extra $220 . Called billing and they transferred me immediately. Was on the line for almost an hour. So I called back and turns out after waiting all the time on hold it was after hours now. I left a voicemail and no call back. It sounds exactly like the reviews I read. Very ... read more
Business response:
We sincerely apologize for the difficulties you experienced and can assure the customer that this situation has been thoroughly reviewed. Our resolution team has attempted to reach out but unfortunately, the customer has not returned any of our calls. We appreciate the feedback and will be sure to take it into consideration as we work towards providing a better customer experience.
Deceptive Pricing! Buried in fine print and not strongly emphasized and disclosed up front, is language saying if diesel prices are more than $1.75 / gal at time of move, they will charge a "fuel subsidy." Think about it, when is the last time you remember diesel prices at or below $1.75 gal? 20 years ago? So they know they will automatically be charging you more to help pay for fuel! Outrageous. They charged around $500 more upon picking up the container after we packed it, and I have seen other reviewers saying the same th... read more
Business response:
We apologize for the inconvenience this caused. Our Resolution Team has spoken with the customer and we can confirm that their refund has processed. If the customer would like to speak with us further regarding their issues they can contact our Customer Service Team at 1 **************, or by emailing ***************************
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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