1-800-PACK-RAT, LLC

Vincent T 

on BBB

5 years ago

Actually, if I could give zero stars I would. This company is very shady and I cannot trust them! We made a long distance move from ****** TN to********** OH. We had our containers dropped off to our home in TN on 6/16 and the other one on 6/22. They were both picked up promptly on 6/26. We made payment that day, which they did not draw right awayWe moved into our new OH home on 7/3. The containers were initially scheduled to be delivered on 7/6. The day before we left TN on 6/28 I lost my credit card and debit card. The cre... read more

hu25driver 

on BBB

5 years ago

DO NOT USE! They are "horrible" with communications on delays. I've had three delays with my containers. When I try to call, I am on hold for nearly 1 hour each time. When I do get through, the front desk folks don't have the power to do anything. This is a "bait & switch" firm. Prove me wrong and pick up the phone when a client calls. It took 3 days for a supervisor to call (after they received 2 emails from their front desk). When they called, they "guaranteed delivery on-time". Gave me a number **************************.... read more

Howard A 

on BBB

5 years ago

Warning to all,"STAY CLEAR OF THIS COMPANY". you have been warned... I'm not the type to write negative reviews, but this company deserves nothing else. After placing an order for a log distance container, my wife and I decided to cancel and take a different route. Calling Pack and canceling an order is like finding a cure for every disease on earth.{impossible} After a half day of calling, we got nobody. We keep getting transfer to another department, ultimately to the loyalty dept, which don't exist. I suspect there's a ga... read more

Raymond M 

on BBB

5 years ago

My initial experience with them started out great. My container was delivered on time and the driver was pleasant to deal with. I was told to be sure to schedule my delivery and pick up at least 2-weeks in advance to ensure I get my spot. On the day of my pickup I called and spoke with customer service to ensure I was still on the schedule and the agent reassured me that I am on schedule and that the local dispatch was not busy. Well 8:30pm rolls around and still no call/no show, so I call back into customer service only to ... read more

Scott R 

on BBB

5 years ago

Pack Rat initially seemed like a great solution for our moving needs - in terms of price and convenience. Due to a change in our plans, however, we no longer needed their services. This is where our frustrating experience commenced: We called to cancel our reservation and expected to be able to have the representative do this with little issue. Unfortunately, this was not the case. The front line phone representative apparently is not authorized to allow for cancellations: that has to go through a "loyalty" department. As we... read more

Stephanie G 

on BBB

5 years ago

I have never had such a horrible experience with a company. I ordered a shipping container (in March) for a long distance move. My full shipping container was scheduled to be delivered at my new address on July 11th. Still receiving no word that afternoon I called customer service to receive an ETA on my unit. Customer service informed me that my unit was still scheduled for that day and would be delivered by 5:00 PM. At 5:00 PM when I still had not received my container I called customer service again and was told that I wa... read more

Bryan E 

on BBB

5 years ago

This is the first BBB review I have ever been angry enough to submit. If I could, I would give this company zero stars. I used 1-800 Pack-Rat to move my possessions from *******, Ga to *********, Fl. At first, their customer service seemed responsive. I received a better bid from another moving company and 1-800 Pack-Rat adjusted their price and delivery window to beat that bid. Once they had secured my business, that responsiveness went out the window. My container's arrival in ********* was delayed three times. By the ti... read more

Angela F 

on BBB

5 years ago

This is absolutely the worst company I have ever dealt with! They deserve 0 stars!! *********** and Pack Rat merged and the customer service is the worst!! I am active duty military and am required to have weight tickets to get reimbursed for my move. The person who set up my service was extremely nice and assured me I would be given weight tickets. However, I was not issued weight tickets for my container. I called and left multiple messages with no return phone call and when I did finally get someone on the phone, I was to... read more

Chris S 

on BBB

5 years ago

My experience with Pack Rat's extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco. I reached out for a quote from Pack Rat on June 24th, two weeks before our move. I got an online quote offering rates for the move from ******* AZ to Indiana. I finalized the details on the phone with a sales representative on June 29th and gave them a credit... read more