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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
I have never been exposed to a company that is so unorganized and who has a horrible logistics program. My belongings were picked up at my home in Iowa on October 12th and I was never able to get a commitment date on delivery to my new location. For weeks I have only heard, "we have 6-8 business days to send you and email and then you call us to schedule delivery". This is crap, I am a 70 year old lady and I am sitting in an empty home in Texas and my property is still being held in some warehouse. If and when I get my pods,... read more
Business response:
We sincerely apologize for any inconvenience this caused you and yours. We can confirm that your containers arrived at the destination warehouse early and they are being delivered out earlier than expected. If you have any questions, please contact our service team by calling ************. We appreciate the feedback and we will take it into consideration as we work toward a better customer experience for all.
I wish I could give 0 stars, because they delivered 0 service. I made the mistake of using ZippyShell for a move from NYC to GA. The move was scheduled for Friday morning. The truck missed the agreed-upon time window, I had to call to find out what was happening--nobody called me--then I proceeded to get contradictory and misleading information from ZippyShell. At various points I was told by ZippyShell and their local subcontractor: 1) We have to reschedule for 1 week later. 2) We might be able to find something for Monday.... read more
Absolutely horrible service. Delivery drivers are clearly not interested in doing jobs well and scheduling is pitiful. Nothing gets delivered or picked up even on the day scheduled in advance. Scheduling is handled by folks that are not local and have zero control over local offices. Very unreliable and no regard for personal time. Called at 2 pm on day of scheduled pickup and told they were overbooked and wouldn't be there for 4 days. Didn't place pod correctly either time it was delivered.
Business response:
We are sorry for any inconvenience. Our team has tried to reach out to the customer multiple times but has not been able to reach them. We appreciate the feedback and we have shared it with our team so we can continue to work towards providing a better customer experience.
I made the mistake of using 1-800 Pack Rat/ZippyShell for a move from NYC to GA. The move was scheduled for Friday morning. The truck missed the agreed-upon time window, I had to call to find out what was happening, then I proceeded to get contradictory and misleading information from ZippyShell. At various points I was told by ZippyShell and their local subcontractor: 1) We have to reschedule for 1 week later. 2) We might be able to find something for Monday. 3) We might be able to find something for the next day. The probl... read more
Business response:
We sincerely apologize for any and all inconveniences, both personal and financial, that you and yours have faced. We understand that moving is a stressful time in itself, and unexpected delays and expenses only add to this stress. We are sorry to hear that an amicable resolution was not able to be reached regarding the matter at hand. If you have any questions, please contact our service team by calling ************. We appreciate the feedback and will take it into consideration as we work toward a better customer experienc... read more
I should have listened to the reviews. I was priced 3276 and even had the representative breakdown all charges for me. I wasn't going to use them initially but did because they lowered the price so I would use their service. Mistake honestly. Charged an extra $220 . Called billing and they transferred me immediately. Was on the line for almost an hour. So I called back and turns out after waiting all the time on hold it was after hours now. I left a voicemail and no call back. It sounds exactly like the reviews I read. Very ... read more
Business response:
We sincerely apologize for the difficulties you experienced and can assure the customer that this situation has been thoroughly reviewed. Our resolution team has attempted to reach out but unfortunately, the customer has not returned any of our calls. We appreciate the feedback and will be sure to take it into consideration as we work towards providing a better customer experience.
Deceptive Pricing! Buried in fine print and not strongly emphasized and disclosed up front, is language saying if diesel prices are more than $1.75 / gal at time of move, they will charge a "fuel subsidy." Think about it, when is the last time you remember diesel prices at or below $1.75 gal? 20 years ago? So they know they will automatically be charging you more to help pay for fuel! Outrageous. They charged around $500 more upon picking up the container after we packed it, and I have seen other reviewers saying the same th... read more
Business response:
We apologize for the inconvenience this caused. Our Resolution Team has spoken with the customer and we can confirm that their refund has processed. If the customer would like to speak with us further regarding their issues they can contact our Customer Service Team at 1 **************, or by emailing ***************************
Beware...DO NOT DO BUSINESS WITH RAT PACK. Horrible experience. The least of the problems is that they didn't pick up the container on the agreed upon time frame therefore I didn't have access to my driveway for days. And you cannot get anyone on the phone to help as they don't answer. The worst part is they damaged my asphalt driveway picking up the container. I filed a claim for damages which they denied stating that I agreed in the terms and condition to be solely responsible for any damage THEIR employee/driver causes to... read more
Business response:
1-800-Pack-Rat Zippy Shell apologizes for the customer's experience. This complaint has been forwarded to our corporate claims department. They are currently investigating the matter further and will be in contact with the customer to work toward a resolution shortly
STAY AWAY! I wish I'd read this before we contracted them to move a pod of light furniture but mainly keepsakes from my dad who passed away recently. They arrived on 7/24/20 and packed the items (which was it's own fiasco but not worth explaining, just say it did not go as agreed to) this was $2840! Then we received an email on 8/3/20 that her contain had arrived at it's destination, the zippy shell storage facility and she was changed another $159 for storage. She began calling on 9/11/20 to schedule delivery and that's whe... read more
Business response:
We sincerely apologize for our lack of communication and the long wait you experienced to confirm your delivery. This took much longer to confirm than it should have and we own our mistake. We can confirm that a delivery plan is now in place and a representative has been in contact to confirm the plan. If you have any questions, please contact our service team by calling 888-947-7974. We appreciate the feedback and we will take it into consideration as we work toward a better customer experience for all.
This is undoubtedly the WORST company I have ever dealt with... DO NOT try to call them. They will put you into voicemail first and never, ever pick up the phone. They give you only ONE phone number on their website and blur out any other numbers. The owners last name is blurred out. Packrat was supposed to pick up their pod from my home (after use) on the 28th of August. NO SHOW. They called and told me that their driver called in and told them he just didn't want to work that day. They promised the 29th. NO SHOW. The 30th ... read more
Business response:
We apologize for the inconvenience the customer experienced. We understand that the order has been completed. Our Customer Service team has tried to reach out to the customer to learn more, but we have not been able to reach them. If the customer would like to speak with us further regarding the matter, please contact our Customer Service Team at ****************, or email us at **************************.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 10:00 p.m.
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