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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Beware...DO NOT DO BUSINESS WITH RAT PACK. Horrible experience. The least of the problems is that they didn't pick up the container on the agreed upon time frame therefore I didn't have access to my driveway for days. And you cannot get anyone on the phone to help as they don't answer. The worst part is they damaged my asphalt driveway picking up the container. I filed a claim for damages which they denied stating that I agreed in the terms and condition to be solely responsible for any damage THEIR employee/driver causes to... read more
Business response:
1-800-Pack-Rat Zippy Shell apologizes for the customer's experience. This complaint has been forwarded to our corporate claims department. They are currently investigating the matter further and will be in contact with the customer to work toward a resolution shortly
STAY AWAY! I wish I'd read this before we contracted them to move a pod of light furniture but mainly keepsakes from my dad who passed away recently. They arrived on 7/24/20 and packed the items (which was it's own fiasco but not worth explaining, just say it did not go as agreed to) this was $2840! Then we received an email on 8/3/20 that her contain had arrived at it's destination, the zippy shell storage facility and she was changed another $159 for storage. She began calling on 9/11/20 to schedule delivery and that's whe... read more
Business response:
We sincerely apologize for our lack of communication and the long wait you experienced to confirm your delivery. This took much longer to confirm than it should have and we own our mistake. We can confirm that a delivery plan is now in place and a representative has been in contact to confirm the plan. If you have any questions, please contact our service team by calling 888-947-7974. We appreciate the feedback and we will take it into consideration as we work toward a better customer experience for all.
This is undoubtedly the WORST company I have ever dealt with... DO NOT try to call them. They will put you into voicemail first and never, ever pick up the phone. They give you only ONE phone number on their website and blur out any other numbers. The owners last name is blurred out. Packrat was supposed to pick up their pod from my home (after use) on the 28th of August. NO SHOW. They called and told me that their driver called in and told them he just didn't want to work that day. They promised the 29th. NO SHOW. The 30th ... read more
Business response:
We apologize for the inconvenience the customer experienced. We understand that the order has been completed. Our Customer Service team has tried to reach out to the customer to learn more, but we have not been able to reach them. If the customer would like to speak with us further regarding the matter, please contact our Customer Service Team at ****************, or email us at **************************.
This company has been terrible to work with. THEY DO NOT ANSWER THE PHONE FOR EXISTING CLIENTS. After weeks of trying to call, I finally called the new client number and got through right away. Be aware, you have to contact them directly to make payments. They will not move the pod unless you talk to them in person. This has been an issue with pickup, transport and delivery. Because they do not answer the phone, I will not get the pod of stuff to my new house for another two weeks! FOR THE MONEY - USE A DIFFERENT COMPANY! Th... read more
Business response:
*******, unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
I have tried to reach someone for the past three days to cancel an order for a storage pod delivery. NO ONE answers the phone for existing customers. I have left messages...not returned. I have emailed the company via their website...no response. Today, I called AGAIN and selected new customer, left a message and SURPRISE they returned call within 15 minutes. However, this department cannot cancel existing. The rep was very nice, but unable to help. After explaining the problems with reaching anyone for cancellation, she pla... read more
Business response:
We are very sorry to hear about the difficulties the customer experienced, and we appreciate the feedback so we can look into the cancellation process and make it easier going forward. We have not been able to find any orders under the customer's name. If the customer would like to provide their quote/order number, we can verify that it was cancelled that way as well.
Never again will I use this company! I contracted with Pack-Rat moving (*********************************** for a container to be dropped off at my house. The container was dropped off on 5/27/2020, loaded and picked up on 5/28/2020 and was to be delivered to ********** Ma.on June 10,2020. I called on the 10th to schedule delivery and was told it was still in *****. My container was finally delivered on Monday, June 22.. 12 days late. I was told I would be refunded $50.00 a day. Today I was told I would get a $350.00 refund ... read more
Business response:
We sincerely apologize for the delivery issues and the delays you experienced. We aim to make moving simple and enjoyable for our customers, and we were not able to do that for you. We can confirm that a supervisor has spoken to the customer to address the issue, and the issue has been resolved to satisfaction. If the customer has any questions, they can call us at ************. We appreciate the opportunity to make things right in some way, and we will use this feedback to work toward a better customer experience for all
Where to start...first my family was under the impression that when we were ready for our pack rat to be picked up it wouldn't take a week for them to come and get it. We moved 1.5 hrs away and our pack rat is still sitting in the driveway of our previous house unattended. They were supposed to pick it up yesterday, but had "truck issues" and promised it would be picked up today. They did go to pick it up today, but were unable to. They asked if we overloaded it. We were never made aware that there is a weight limit and if t... read more
Business response:
We sincerely apologize for the difficulties our customer has experienced. A manager has been in contact with the customer and we can confirm the container has been picked up and we have waived the pickup fee for the customer due to our delay. We appreciate the feedback and will be sure to take it into consideration as we work towards providing a better customer experience.
August 19, 2020 I scheduled a unit for a cross country move in early May. I had a pod delivered to my home in late July. There was absolutely no problem with the original delivery or pickup of the unit. I paid in full and that's when the problems began! The unit was picked up July 31st with a delivery date set in *******. I called a week ahead of the unit delivery to be sure everything was on schedule as planned. The customer service agent assured me everything was fine. That date came and no pod, no call. I had to spend ov... read more
Business response:
We sincerely apologize for the difficulties our customer has experienced and appreciate the feedback. The container has been delivered and a manager has been in contact with the customer to discuss a resolution.
I am completely frustrated with the billing system of 1 800 Pack Rat. I received a quote from them for approximately 4300 dollars including tax for the use of 2 (16 foot) containers. This price beat **** by about 100 dollars so I figured that I would give them a chance. I had used **** service before and I was happy with them. In hind sight, I guess that I should have just went with them again. After Pack Rat delivered and picked up both containers, my card was charged an extra 235 dollars for additional transportation and f... read more
Business response:
We sincerely apologize for the inconvenience our customer has experienced. A manager has been in contact with the customer to find a resolution.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open tomorrow at 8:00 a.m.
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