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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
I am having a serious problem with this company. They overcharged me $246.80 for a so-called fuel charge. This was never mentioned to me, is not part of my quote, and is not in my signed contract. I managed to get a refund of $146.80, but 1-800-PackRat still owes me $100.00. The customer service team refuses to refund the rest of the money they stole from me. In addition, the customer service team has treated me rudely, and told me it is my fault that I did not know about the so-called fuel charge. This is simply NOT okay, n... read more
Business response:
We apologize for the inconvenience this caused our customer. We can confirm a member of our Corporate Management Team has spoken with the customer regarding the issue. If the customer would like to speak with us further, we encourage her to contact our Customer Service Team at 1****** ********, or by emailing m*************************. We appreciate the feedback provided and will be sure to take it into consideration as we work towards providing a better customer experience.
This company is dishonest and tries to nickel and dime you after the contract. Holds items hostage and I yet to receive my stuff. We moved across country. First we were not told we would receive a steel cage that is not enclosed. Secondly we were told we would be notified when our items were shipped. Even after we called never told our items shipped. Once we find out we call to get a schedule and notice 200 more on higher charges to our credit card. Told fuel surcharges even after the contract was agreed upon. When we signed... read more
Business response:
We sincerely apologize for the issues the customer experienced with his move. We can confirm that delivery was completed on 4/2. If the customer has further questions, our service team is available at ************.
Very deceptive/deceitful company. I contracted with them to move my son's personal effects (when he left active duty with the Marines) from our home to the location of his home; ********** KY as he assumed a new job. We paid an additional $600 on top of the $2200 fee to have a container dropped at our home on 12 March for pickup on 13 March which, the Pack Rat rep said would give them the 5 working days they needed to get to ********** by the 20 March. Well, they did not come to pick up the container until Monday, 15 March. ... read more
Business response:
We apologize for the inconvenience this caused. We can confirm our Resolution Team has spoken with the customer regarding the delayed pickup and it is being resolved. If the customer would like to speak with us further regarding their issues they can contact our Customer Service Team at 1 **************, or by emailing **************************. We appreciate the feedback provided and will be sure to take it into consideration as we work towards providing a better customer experience.
The most deceptive company ever. I received a quote, In writing for two containers to move from *********** area to North Carolina. to quote the email from the sales manager, "you can have the containers delivered at the same time or staggered" I wanted the first container to be shipped ahead of the second container as the quote indicated I could, and then when calling for the second container the wanted to charge me $9218.00 instead of the $7795.00 quote, and then emailed me with another quote of $8300.00. I spoke to a Sup... read more
Business response:
We apologize for any confusion that our communications caused and appreciate the customer's feedback. A member of our Resolution Team has reached out to the customer directly to discuss the matter further. We have also shared the customer's feedback with our team so they can look into this communication and ensure it is clear.
I had an excellent experience doing business with Pack Rat. They were timely with their pick ups and drop offs. Making the arrangements was a breeze with exceptional customer service. I found their pricing very competitive. The drivers were friendly and very professional.
Business response:
Thank you for taking the time to write your review. We appreciate your business and hope you have a wonderful day!
This has been the worst experience. My family of 8 moved across country from Texas to New Hampshire. Pods were delivered and picked up as scheduled. We have 3 16' trailers full of all our belongings. the last trailer was picked up on 1/27/21 with an expedited delivery date of 2/6/21. Received a phone call and email on 2/4/21 letting us know the shipping was delayed and our pods would be delivered on 2/8/21. OK disappointing but I could live with that. Hired movers for 2/9/2021 to arrive at 8:00am. No phone call, no email on ... read more
Business response:
We apologize for the inconvenience this caused. We can confirm our Resolution Team has attempted to reach the customer but has been unable to get in contact with them. If the customer wants to speak with us further regarding their issues, they can contact our Customer Service Team at 1 ************** or by emailing **********@1800packrat.com. We appreciate the feedback provided and will be sure to consider it as we work towards providing a better customer experience.
Shipping department is a joke. The customer service is useless. How do you operate a delivery business with no freight drivers? 6 week delay and 3 reschedules for a simple delivery. 1 star because you can't leave 0 stars. *********** is less than human (ext ***) if your trying to reach him, being rude to senior citizens isn't kosher! Do not do business with this company. Be warned
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
My zippyshell was scheduled to be delivered on 7/9 between 8-noon. No one ever showed up, and no one called me. I had to hunt down the ********* location's phone number and I had to call and ask where my unit was. The man on the other line said he "forgot to schedule my delivery" and had some workers come in to drive my unit from ********* to *********. When I asked why I hadn't been called, he had no answer other than "it's his second week as manager." This obviously significantly delayed the delivery (again...a simple phon... read more
Business response:
We are very sorry for the inconveniences the customer experienced, and we really appreciate their feedback. We can confirm that a member of our management team has been in touch and a resolution has been reached. If the customer has any further questions, please contact our service team by calling ************.
Our church used this company to rent two pods. One was returned during 2019, but the last one was picked up 12/29/2020. There was a charge for a payment. I called for clarification. They told me the pod was still on our property. I stated it was not. The person that picked it up was supposed to contact me, but that never happened. I made up to eight calls. Finally I talked to someone 1/27/2021 and they stated the pod was delivered empty. I asked about the charge and I was given the name of the person, but he has been unavail... read more
Business response:
*****, unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
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