1-800-PACK-RAT, LLC

Brian S 

on BBB

5 years ago

This company has the worst customer service I have ever experienced. Existing customers cannot get through on the phone. There must not be anyone working there to help existing customers. If you are a new customer, they pick up the phone on the first ring, but those reps cannot, or will not, help existing customers. Today is the third day I have called trying to get someone to answer my call. First day, I sat on hold for 35 minutes, next I sat on hold for 30 minutes and left a voicemail for someone to call me back. No one ev... read more

Audrey B 

on BBB

5 years ago

What I was promised by the sales rep and what actually happened were two very different things. Technically Zippy Shell never breached my contract - but the contract wording is so loose as to allow for almost anything. In April, I signed up for an end-of-June move from Pennsylvania to California. What appealed to me, as told by the sales rep Sean: (1) container would arrive hitched to a truck and could be maneuvered on my one way street, (2) competitive pricing - no strings attached, (3) convenient - estimate of 10-14 busine... read more

Thomas F 

on BBB

5 years ago

This is unbelievable to me. My container is 6 days late and no one at 1-800-Packrat will not even give me an estimate of when it will be delivered!!! I am moving from **********, Michigan to *********, California (order #*******). My container was supposed to be delivered Aug 1st. Today is August 7th. My container was picked up from my home in Michigan as scheduled on July 17th. On August 2nd I called customer service and all the representative could tell me was that it had left their facility in Michigan on July 28th. Aft... read more

Tony 

on BBB

5 years ago

Moving is stressful! 1-800-Pack-Rat made it a little easier with their portable storage containers. They dropped off the container for us to fill up, then they took it away and stored for us until we were ready for it again. Each time the driver,*****, was friendly and professional. He really gave the personal touch to this whole new experience. 

Brian N 

on BBB

5 years ago

So frustrated with this company and their lack of customer service and communication. Scheduled to have a container delivered Tuesday 7/28/2020 and it's the 29th and I still don't have a container. Moving from Pennsylvania to Texas and already am behind schedule. Supposedly i was on an "Anytime" drop off which means up to 11pm at night. Wasn't even offered another option. 11pm came and went and no communication. Call the customer service line and they can't help or seem to find a supervisor or communicate with someone on whe... read more

G A 

on BBB

5 years ago

This company will sign a contract promising to deliver your items to your personal address but will then refuse to actually do so. You will be required to retrieve your items from a remote warehouse at your own cost. They will also continue to charge you for services you never agreed to long after you have concluded business with them. 

Beau D 

on BBB

5 years ago

This was by far the worst moving experience of my life, and I moved to Iraq for over a year. The delivery of the "trailer", and that's in quotes because it was a shipping container on a flatbed...not a trailer pulled by a truck like I was told...went meh, other than it not being the shipping apparatus I was told. They picked it up on time and communicated events with me. Then, it all went quiet...until I called 17 days later...well beyond the allotted transit time, to see where my stuff was. I moved 1500 miles across the cou... read more

Whitney F 

on BBB

5 years ago

I had a pod all book with the PODS company but called 1-800-Pack-Rat to see if they'd price match. They did a bit better so book. All went well with drop off but their largest containers are waaay too small for a 3 bedroom. Regardless, our container got pick up on time. 14 business days later and 5 days after landing in our new house with 3 little kids sleeping on the floor, I call to confirm delivery of our container, which was scheduled for the next day. Turns out they never charged me upon pick up of packed container, whi... read more

Brian D / Rhonda H 

on BBB

5 years ago

Never trust 1-800-PACK-RAT they are unreliable. Poor customer service. ð?¤¬ð?¤¬ð?¤¬ I placed an order and it was confirmed for a container to be delivered sometime on 06/20/2020. I called around 3:00 on 06/20/2020 and I was told my container would be delivered. 06/21/2020 (no container) Now I am told the facility was closed? Someone lied!