This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
I scheduled for a container to be picked up and dropped off at our new location. Pick up was fine, but for drop off I was contacted the day before to confirm. Then the day of I was given a courtesy call and then my container just was never brought. I have called 1800 pack rat numerous times with no answer given as to where my belongings are. They email the facility and tell me they will get back to me and I never hear anything. My stuff still has not been delivered and I have no clue where it is or when it will be delivered.... read more
Business response:
We sincerely apologize for the delays. Our Resolution Team is in touch with the facility and is working to resolve the issue.
They delivered the containers after the date we contracted for, which required me to cancel movers and find new movers with less than a day's notice. Then they failed to pick up the containers on the day we contracted for; they picked them up 2 days later, and they did not even tell me about the delay until after 5:00 pm on the day the containers were supposed to be picked up. This resulted in the containers containing all of my contents staying on the property after my lease expired. I requested that a manager contact me, b... read more
Business response:
We sincerely apologize for the mechanical difficulties that caused the customer's delays. It's certainly not the customer experience that we strive to deliver. The units have been picked up and we appreciate the customer's patience.
STAY AWAY FROM THIS MOVING COMPANY! 1800packrat is the MOST UNPROFESSIONAL moving company. List of issues. 1. Charged unauthorized amount of more than $400. SO, KEEP AN EYE ON ALL CHARGES THEY PUT ON YOUR CARD! I WAS GIVEN WAIVER ON FIRST MONTH RENT OF THE CONTAINER. THEY APPLIED $250 FOR RENT. 2. COMPANY DO NOT DISCLOSE ALL TERMS. THEY WILL SNEAK IN CONDITIONS WHICH YOU WILL ACCEPT TRUSTING THEM. 3. LIAR & FRAUD SALES STAFF - Upon negotiating the contract, I confirmed repeatedly that I need my contract to be binding one and... read more
Business response:
unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
I made the mistake of using Zippy shell in May 2021 for my move from Arizona to ********. They claim that once your shell arrives at its destination (8-10 days ) you can call to have it delivered to your new home . What they FAIL to tell you is that they can hold your shell as long as they see fit .. based on their schedules. 10 days ( the max promised ) would have been 6/3 but they refused to deliver until 6/11. They had my belongings May 21st to June 11th. Twenty one days Total. Thank God I had someone loan me an air mat... read more
Business response:
We sincerely apologize for the issues the customer experienced and can confirm our Resolution Team has spoken to the customer about the concerns. We take all customer feedback seriously and will use it to continually improve our process.
Wish I could rate them lower than 1 star. They sound good and have better prices up front but all their hidden fees add up quick. Not very upfront with the an accurate final cost. We've had nothing but problems with this company every step of the way. Alway late to pick up and late to driver. I confirmed with them 4 separate occasions that the driver would be here on the 6th to pick up the empty pod so we could free up the driveway and unblock our single car garage. We currently have to pay for parking our cars elsewhere and... read more
Business response:
We sincerely apologize for the inconvenience caused by the delayed pickup and for the lack of communication. Our Resolution Team has spoken with the customer about the concerns and the unit has been picked up, as well. We take all feedback seriously and will work hard to continually improve our processes.
DO NOT USE THIS COMPANY!!!! I have 3 containers with all of our belongings and we are currently in another state without any of our stuff!!! There are so many delays, so many charges and cannot get a hold of anyone. I am literally on the phone with them everyday trying to speak to someone on where my containers are. I have spent over 6k so far and they are still charging me $293 for the containers! I literally want to cry because all of our things are in those containers. They do not care about you!!!! Their service is terri... read more
Business response:
We apologize to the customer for the difficulties during the move. The Resolution Team has made the credit adjustment and the units have been delivered. Our mission is to make moving simple and we clearly missed the mark here. The customer's feedback is appreciated and we will use it to continually improve the process.
The hired movers Zippy provided, to load from ***********. which were reckless & disrespectful to all the items they loaded. I placed calls complaining about them & the small amount of storage I had paid for it was a wired storage unit no hard flooring or walls or roof. only wired. We provided moving blankets, quilts & other blankets for protection. They had no dolly or moving cradle to wheel items we provided. The cost was $3600.00 plus insurance I was told. now I see it was only for them. The Supervisor offered a $100.00 r... read more
Business response:
The 1-800-Pack-Rat/Zippy Shell corporate claims department was contacted regarding this review. It has been determined that Zippy Shell can not accept liability for the damages sustained to the claimant's belongings. After completing a thorough investigation, it was found that the Zippy Shell team did assist with loading. It was also determined that sufficient materials needed to properly secure the property were not provided by the customer, which is required per Zippy Shell's loading help agreement and moving contract. Cus... read more
We still have not received our pod. It is 7 business days late which is 2 weeks. It has been scheduled for delivery twice and was a no show. This is the absolute worst company to work with. DO NOT USE THIS COMPANY! The sales rep gave me all their info to make my move a smooth transition and never once answered the phone or returned a call. WORST EVER
Business response:
We sincerely apologize for the delays the customer experienced. Our Resolution Team has reached out to the customer and provided compensation.
This company - also know as Zippy Shell - is poorly run. We ordered a pod and paid for it a month before our move. On the day the pod was to be delivered for loading we were informed that there were no pods available and the next POSSIBLE day for delivery was the day AFTER we were to move. While they have promised a refund (we'll see), it will be issued a WEEK after we need to move. And there was absolutely no apology or remorse for this error. Do not recommend. DO NOT USE.
Business response:
********* - unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com