This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
We scheduled a long distance move and our things were picked up on 6/24. We were told it would take 7-11 business days for our things to arrive. When that passed and we had not received any updates, we tried reaching out to our point of contact at Zippy Shell multiple times by phone and email with no response. I contacted customer service and was told our things would be arriving in our destination city the next day (7/13). We were relieved until we were told that our belongings could not be delivered until 8/2 at the earlie... read more
Business response:
This review from **** is not from the actual move customer, and we do apologize for any confusion surrounding the move. This move was given to us by a referral partner who is supposed to facilitate all communication and updates between Zippy Shell and the customer. The breakdown in communication between the referral partner and the customer created inaccurate expectations. The customer viewed the interstate transit time (Facility to facility) as the delivery time to their new home, which is a mischaracterization of the proc... read more
Never got my pod! I ordered a pod 6 weeks ago to be delivered on 7/20. 5 pm on the day of delivery I called for the second time to be told they ran out of pods. Called the next morning to be told the pod is on the truck to be believed. 4 pm still no pod so called again was told drop off was between 7pm and 11pm. HERE IT IS 9 PM still no pod.. No calls back. Lossing everything I own because I have no other way to get my stuff to Florida. And if it does show up it would leave me 5 hours to pack my house. Listing thousands of d... read more
Business response:
We are so sorry for the added stress caused by the delayed drop off of the customer's container. The unit has now been delivered.
The worst company ever please never use them . They need to go out if business I have filled a complaint ! Lost unit 30 days late and no resolution. How can they legally do this to me . Can't reach anyone there . What are my options
Business response:
We sincerely apologize for any confusion and delays resulting from the order. The customer agreed to a flex agreement and then modified the order from a local move to a long-distance move. We were glad to accommodate, but it did change the logistics. The customer's unit is on track to be delivered and the customer has been refunded according to changes in the account. We appreciate the feedback and will work to improve the communication surrounding these types of moves.
I had used Pack Rat for a move last year and I thought they did an okay job and they were priced lower than the competition. Sure, the customer service was poor, I got random calls from all over the country from their drivers mixing up my name with their real clients; but those were all hassles I was prepared to deal with. What I was no prepared for was the level of incompetency I was soon to deal with. First they charged me a fuel surcharge, but they never told me about it, never gave me a warning, just slipped it into the ... read more
Business response:
We are so sorry for the customer's difficulties during this move. We can confirm that the Resolution Team has been in touch with dispatch and the unit is now on track. Again, we apologize for the scheduling and communication issues the customer experienced and will work hard to improve the process.
Don't use this company! They have horrible communication skills. They have missed three scheduled drop offs for my belongings.
Business response:
We sincerely apologize for the delays the customer faced. It is certainly not the customer experience that we strive to deliver every day. The customer's unit has been delivered and their refund has processed. We appreciate the feedback provided and will be sure to take it into consideration as we work towards providing a better customer experience.
Do not hire this company! I know they will price match and be nice over the phone, but the communication system is flawed. I am currently using their services and our pod still has not been delivered! It's been three weeks (they promise 10 business days for delivery), it left the dispatch facility late (which we were not notified about), was not delivered on our scheduled delivery date, I'm still waiting for people to communicate on where our pod currently is and when it will be delivered. I am writing this review for people... read more
Business response:
We apologize for the inconvenience this caused. Our Resolution Team is working to resolve the issue and will be updating the customer.
This company has not delivered. When I arranged to have my container picked up, I was unsure of when I would be sending my container to Arizona but had to move out by 6/10. Just prior to the initial container arriving, I called back to have them immediately send my container to AZ with a delivery date of 7/1. This was immediately updated on the website. In AZ - when I looked at the address, someone had transposed the first two numbers and was again assured of the 7/1 delivery at this point they took my money and confirmed th... read more
Business response:
*****, unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
I booked an 8 foot pod for a move with their company in May 2021 for a move in July 2021. They promised that exact size pod, anything larger could not fit on the driveway and I wasn't allowed by the city to park it elsewhere. Fast forward to the day of delivery - nobody shows up. I call, they say they have no driver. I get ahold of a regional manager, they tell me that they could never deliver an 8 foot pod in the NYC/Long Island area to begin with, only a 16 foot pod. I told them this was unacceptable, they agreed to cancel... read more
Business response:
We apologize for the inconvenience this has caused. A member of our Resolution Team has spoken with the customer and confirmed the cancellation.
I recently made a move from California to Georgia. My reservation and pick up date began June 4. Once the storage container arrived to Georgia there was a delay to return it to me due to issues at the facility. I was without my storage unit for additional weeks. It is now July 16. There was no sense of priority given to deliver the container to my new address when everything was back and running in order to get me my belongings. Again I moved from California to Georgia and was without clothes, dishes, work items, furniture, ... read more
Business response:
We apologize for the delays and frustration the customer experienced. We clearly missed the mark on delivering the best possible service. Our Resolution has confirmed that the customer did receive the unit and was compensated for the difficulties.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com