1-800-PACK-RAT, LLC

Arturo C 

on BBB

4 years ago

I was told to transport my stuff from ******* AZ. To ********** Texas I would pay $500. And then they would withdrawal the balance of$3,300.00 got to ********** Texas and hired two people and the box never came!!! I called and took an hour 20 minutes to finally speak to ***** she said I would get $300. Refund for workers hired on 7-24-2021 I agreed and paid $3,300.00 and I was promised to get my stuff on August the 3rd. 2021 and I waited till 4:00 pm. And called again, after 1 hour of waiting **** said I don't know where it'... read more

Glenn Y 

on BBB

4 years ago

Never again will I deal with this piece of crap company. We ordered 2 containers that were delivered on time, the only good thing I can say!! After getting the containers packed and paying extra for a sunday pickup so the new owners could move their belongings into their new house, My containers DID NOT get picked up! I called Monday, Tues, and Wednesday for a pick up and was told each time that it would be done by the end of the day. Meanwhile the owners threatened to have them impounded with my stuff in them because they w... read more

Ivy M 

on BBB

4 years ago

My quote was 508 for a 12 footer move from **************** Texas. The final charge is 912. I had until July 27 to cancel without being charged. I called before July 27 to ask them to change delivery date on new place because the apartment complex won't allow the container to be there more than 48 hours. I told them if this is not possible, I need to cancel before July 27 and find another mover. They were able to give a new delivery date and the quote was still under 600 dollars according to the agent. Old delivery date Aug ... read more

Dustin S 

on BBB

4 years ago

I'm did a military move with pack rat and I need the weight tickets that I paid $200.00 for in order to be reimbursed by the military. If I don't receive the weight ticket I will have to come out of pocket for over $5,000.00. I paid for $200 specifically for the weight ticket and it's been over a month. I called every day for almost two weeks trying to get them. 

David B 

on BBB

4 years ago

Wow..... so it's been since June. I still have no belongings. They kept telling me it was in transit. Today I finally reached ************ who had a employee call me. To let me know it's still in Alabama. Where they are in a legal dispute with the carrier. Who obviously is holding my pod hostage. With no answer to when they can get it delivered. Just more lip service and lies. The only good thing I received today was the address to these clowns. Lucky it's only a short drive away from my current location. So I will be pound... read more

Karen C 

on BBB

4 years ago

Why oh why didn't I read this page before hiring this people??? I really didn't have a choice though because they were the only company that would deliver the container to my new address... the only problem is they haven't delivered my container! Delivery was supposed to happen Friday, 6 August - I even paid extra for an AM delivery - no container, no phone call until mid afternoon when someone from the warehouse called to tell me the forklift was broken - he thought customer service had notified me. This gentlemen assured m... read more

Cayce H 

on BBB

4 years ago

Storage unit was supposed to be delivered on 8/6, got a call from the driver that morning letting me know the forklift wasn't working so he would be there when he originally said. Ok, no problem. I get a call later from a scheduling agent saying it should be there between 4-7, and the driver will call within an hour of delivery. Ok sounds good. 8pm rolls around, no phone call, no storage unit. I call the driver back and he informs me the forklift is broken so nothing is happening and he doesn't have my job any more. So I cal... read more

Surya M 

on BBB

4 years ago

My "Total Move Price" of $4,164.00 is nothing compared to what I've been charged SO FAR. So far I've been charged 237.15, 4,524.35, 238.19 and it's not yet done. Do not give them your money. They added a fuel surcharge which was not explained to me that kicks in if diesel fuel prices are above $2.55/gallon at the time of move, they were above 2.55 the entire last year and this year so this is ridiculous to hide in fine print. You will also incur a container repositioning fee equal to $0.05 per container mile of your move. Th... read more

Angela W 

on BBB

4 years ago

This company should not be in business. Contracted move from MN to NC. Transit time in contract states 7-10 business days. Today is day 9 and my things are still in MN. Spoke with a Supervisor by the name of ****** and he just kept repeating how the transit time was just an estimate. That is deceptive business practice. He could not tell me when my things would be leaving MN. Kept saying,, "we're working on" Asked for a call back today for update. ****** stated, he could not do that. What horrible customer service. This comp... read more