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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
This has been hands down the worst experience of my life. I paid Zippy Shell over $3000.00 for a long distance move from **** to *******. Right now, currently, as I type this, I believe they have either lost, or STOLEN my container. All of my worldly possessions gone, and I PAID them to do this to me. My pod was picked up 09/11/2021. I have still not received it. They have canceled on me 6 times. I was speaking back and forth to several reps and a sup, who promised me a refund as well as dropping off MY unit. It's now the 12... read more
Business response:
We are truly sorry for the issues with delivery and the stress this has caused Mr. ******. We can confirm that our Management Team has reviewed the account and set up a delivery date for our customer. We look forward to this being resolved as soon as possible.
I would give this business zero stars if I could! We were supposed to get our storage container delivered to ******** on 10/19. It is 12/3 and we still do not have our container! They first told us they lost it, then they said they couldn't find a driver for a week and a half then they told us they only have one forklift to operate an entire warehouse and it was broken so they couldn't ship it. We call every single day asking for an update and for our container and the supervisors we speak to do absolutely nothing! I feel li... read more
Business response:
We are truly sorry for the extended delays our customer has experienced due to issues on our part. We can confirm that the container has now been delivered and a manager has reached out to offer compensation for the delays. We appreciate the honest feedback as we work to improve our scheduling and services.
I preface this review with two qualifications: 1) I tried to move in June 2021, a time period where there was an apparent spike in people moving and 2) the local truck drivers I interacted with were the most hard-working and caring people in this entire company. That being said: Avoid this company at all costs! This company is an embarrassment to the idea of customer service and the concept of following through on promises and contractual agreements. You may have a good experience if they are your last resort, but chances ar... read more
Business response:
We apologize for the delays and billing issues our customer experienced during his move over the summer. Our management team has reviewed Mr.*********'s account and see that credits have been issued for the stated concerns. We appreciate him bringing these concerns and feedback to our attention and will be sure to take it into consideration as we work towards providing a better customer experience.
This place has hidden fees so beware. The price they quote you will likely not be what they charge you. Over the phone, the rep made it sound like my total move from ******* to ******* was going to be 2500 USD total. This was after I had them match a quote from PODS their competitor. They charged me 3000 USD which included a transportation subsidy and repositioning fee of 500 USD. I was not made aware of this during the booking process and when I asked they said it's in the Terms and Conditions. Yes, it's there when I look a... read more
Business response:
We apologize for the issues our customer experienced with billing and the additional fees that were added. A member of our Resolution Team has reviewed the order and could see the PODS quote that was being price matched. They have reimbursed the fuel surcharge, which should be visible in the account within 3-5 business days. We appreciate the candid feedback and hope the rest of their move goes smoothly.
Move of 2 PODS to NH. Drop off date was rescheduled/pushed fwd twice. Unable to move both PODS at same time, so need 2 trucks to make the move; 2 different pick up dates. I won't even get into how I'm probably going to see a "fuel charge" for 2 TRUCKS now. Finally received a solid drop-off date. Booked flight from CA to NH to be on premise when PODS arrived. Drop-off home is a newly purchased seasonal home and is currently empty. Originally planned to spend Thanksgiving thru New Years there. POD delivery date moved so Thanks... read more
Business response:
*****, Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
I was charged a cancellation fee before signing the contract. That money went out the window. They pushed me to get the container before the schedule date and I was not able to complete the transaction. Horrible company to work with. I will never used them ever. I did not read the reviews. Shame on me. Lesson learned.
Business response:
We apologize for the frustration this caused our customer. A member of our team has reached out and was able to reach a resolution with Mr. *******. We look forward to working with this customer again on their upcoming move.
My partner and I booked a Zippy Shell through PackRat for a move from Boston to California. We were happy with the service received at the beginning of booking but customer service took a turn for the worst the night before our pod was scheduled to be dropped off. We had originally planned to have the pod delivered to our driveway (located in a cul-de-sac) and confirmed at the time of booking with two different employees (well in advance of the delivery) that this was possible. If not, we would have to get parking permits fr... read more
Business response:
We sincerely apologize for the issues our customer encountered that forced them to scramble for other accommodations at the last-minute. We never want to cause more stress and frustration during an already hectic and stressful time, and we regret that we were unable to provide exceptional service to this customer. We can confirm that the order has been successfully cancelled. Thank you for the valuable feedback as we work to improve our services.
This has been hands down the worst experience of my life. I paid Zippy Shell/Pack Rat over $3000.00 for a long distance move from **** to *******. Right now, currently, as I type this, I believe they have either lost, or STOLEN my container. All of my worldly possessions gone, and I PAID them to do this to me. On 11/5 a container was dropped off at my house. I was out of town but when I returned the next day, I knew immediately that this was the wrong container. I packed my belongings in a Pack Rat unit and used a Master KEY... read more
Business response:
We truly appreciate our customer informing us of the many problems they experienced with their move. We are deeply sorry for the poor customer service and the delays on our end. It is never our intention to cause any unnecessary stress and hardship during an already stressful time, and we regret that we were unable to provide the high-quality experience that we strive to give all our customers. We can confirm that our Resolution Team has processed compensation for the issues and the correct container has now been delivered.
Worst company to work with your moving needs!! Initial billing problems-They committed for one amount and specifically mentioned, it's flat with no additional charges included. Now I had to call them many times and get the additional charges waived. Delivery issues-I was supposed to receive my shipment on 11/6/2021, but I have a new delivery date of 11/18/2021 and I am not sure about what to expect next. No one in customer service have been able to help in this regards.
Business response:
We apologize for the scheduling difficulties and the billing issues. Our Resolution Team is investigating and working to resolve the issues as soon as possible.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 8:00 a.m.
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