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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
My experience with 1-800-PACK-RAT was exceptionally disappointing. Our pod was delivered almost 2 months late (making a trip from the*********, CAã?on 6/23/2021, to *******, WA, 8/26/2021), which wouldn't have been so bad if we hadn't had terrible communication from Customer Service during our actual pod delivery process. On the front end, I spoke with very pleasant, patient, and informative customer service reps. On the middle and back end, when we were trying to get updates about our delayed pod, or give feedback about o... read more
Business response:
We appreciate the customer providing us with a detailed account of their recent move. We are truly sorry for the lack of communication and poor customer service our customer received during the lengthy delivery delays. This is not the experience that we strive to provide each of our customers, and we sincerely apologize. Our Resolution Team has looked into the situation and processed a refund for the delayed arrival.
We are in the midst of a cross country move over a period of three months. Our first pod went fairly well. Picked up and delivered on the dates stated. The only problem was lack of clarity in billing. Our quote per pod was $4,177 total move price per pod. When it was picked up, our CC was billed for $4,516. I waited on hold for over an hour before being able to speak to a customer service representative where they said it was a "fuel subsidy" charge. I told them I understand, but it would be nice to have this itemized on the... read more
Business response:
We sincerely apologize for the delays and the poor communication our customer experienced during their recent move. Our Resolution Team has reviewed the situation and can confirm that delivery of the unit is on the schedule. We appreciate the detailed and candid feedback as we work to improve the issues we are having this busy moving season.
Order # ******* Container was scheduled for delivery on Thursday 8/26. Driver called at 8 am to let me know he would be there early afternoon, so stayed close to my house. It wasn't until shortly before 7 pm that I received another call from the driver saying he would be there within 30 minutes, but there 'was a situation'. The 8 ft container I had ordered wasn't available but they could substitute a 16 ft one instead at no extra charge. When he was backing into my driveway he went up on the curb and the top of the truck kno... read more
Business response:
We appreciate our customer informing us of their poor experience. This is not the quality of service that we strive to give our customers, and we sincerely apologize. Our Resolution Team has confirmed the requested cancellation.
Pack Rat completely messed up my move! After reserving a container to be delivered, stored, then moved long distance, Pack Rat never delivered the container. The container was scheduled to be delivered on 8/16. That day I did get a text saying the truck broke down and would be delivered 8/17 in the morning. The truck never showed up and there was no communication. When I called and was directed to receive a call back in two hours, that's what I did. I got a call back and was told the container would be delivered that evening... read more
Business response:
We sincerely apologize for the delays and the lack of communication our customer experienced. Our goal is to always make moving easier, and we clearly did not succeed here. Our Resolution Team has confirmed the requested cancellation. We appreciate the feedback as we continuously work to improve our services.
ZERO CUSTOMER SUPPORT in place. you call their number and the automated system puts you on hold for hrs and no one picks up or you eventually get disconnected.
Business response:
We sincerely apologize for the long hold times and the frustration this caused. Our Resolution Team has confirmed the requested cancellation. We appreciate the feedback as we work to improve our customer service.
This company is a complete and total rip off !! Save your money and go ANYWHERE ELSE !!. We called them at the beginning of the month to get them to come and pick up their container for them to tell us it was going to be THREE WEEKS before they could pick it up and oh yeah by the way they were going to charge us another $350 for ANOTHER MONTH FOR THEIR MISTAKE !!! Then low and behold the date comes and they do not bother showing up or calling. We get a text message that evening stating that it will be rescheduled for the nex... read more
Business response:
We appreciate our customer providing us with a detailed account of their recent experience. We truly apologize for the delays and the error in billing. Our Resolution Team has confirmed that the unit has now been picked up and a refund for the additional rental fee has been processed.
Promised 10 day shipping, have been on the phone with them non stop for days, and now our estimated delivery date is over 2 months. They cannot identify where my container is.
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
I ordered a pod from PACKRAT so I can pack up my home to move... they called and said there truck " broke down" and it came 3-4 days later.. eventually I got it packed up and picked up.. now I am moving into my new home and was giving the drop of date as 8/25/21 for the pod to be dropped of at my new home well today is 8/25 and they texted me at 11:30 am that because the trucks "broke down" (again...) it can't be delivered for nearly a week 8/31.... Which is absolutely absurd.... I have already moved out of my rental and am ... read more
Business response:
We sincerely apologize for the mechanical difficulties that affected the customer's order. Our aim is to always deliver the best experience and we missed the mark in this case. The Resolution Team has confirmed that the order is back on track. We appreciate the feedback and will work hard to continually improve our customer's experience.
Ordered and paid for a 16' POD with Pack Rat and they never showed or called on scheduled day.. it took 3 weeks to get my delivery. Now, they aren't picking it up as scheduled. They did text and say the truck broke down - same lie they said for delivery. They said they would come the next day and they didn't show up or call. No one answers their phone or chat or emails. Frustrating. I am moving and this container has to be moved NOW. Never book with these people .
Business response:
We sincerely apologize for the delays the customer experienced because of mechanical difficulties. It is never our intent to cause stress during an already stressful time. The Resolution Team confirms that the order is back on track.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
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