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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Storage unit was supposed to be delivered on 8/6, got a call from the driver that morning letting me know the forklift wasn't working so he would be there when he originally said. Ok, no problem. I get a call later from a scheduling agent saying it should be there between 4-7, and the driver will call within an hour of delivery. Ok sounds good. 8pm rolls around, no phone call, no storage unit. I call the driver back and he informs me the forklift is broken so nothing is happening and he doesn't have my job any more. So I cal... read more
Business response:
We apologize for the delivery delay and the poor communication our customer received during their move. Our Resolution Team has reviewed the situation and spoken with the customer. We appreciate the customer informing us of the issues that came up during the moving process.
My "Total Move Price" of $4,164.00 is nothing compared to what I've been charged SO FAR. So far I've been charged 237.15, 4,524.35, 238.19 and it's not yet done. Do not give them your money. They added a fuel surcharge which was not explained to me that kicks in if diesel fuel prices are above $2.55/gallon at the time of move, they were above 2.55 the entire last year and this year so this is ridiculous to hide in fine print. You will also incur a container repositioning fee equal to $0.05 per container mile of your move. Th... read more
Business response:
We are truly sorry for the issues with billing this customer experienced. Our Resolution Team has thoroughly reviewed the situation. We appreciate the customer bringing these issues to our attention.
This company should not be in business. Contracted move from MN to NC. Transit time in contract states 7-10 business days. Today is day 9 and my things are still in MN. Spoke with a Supervisor by the name of ****** and he just kept repeating how the transit time was just an estimate. That is deceptive business practice. He could not tell me when my things would be leaving MN. Kept saying,, "we're working on" Asked for a call back today for update. ****** stated, he could not do that. What horrible customer service. This comp... read more
Business response:
We sincerely apologize for the poor communication and delivery delay this customer experienced during their long-distance move. Our Resolution Team has confirmed the unit is in route. We appreciate the customer informing us about these issues.
I used Pack Rat for a long distance move. They have been a colossal disappointment. They're delivery of my unit is going on two weeks late which can be expected for long distance moves. My issue is that I have no idea of when the unit left its destination, where the unit is located or when it will arrive. They have also charged me a monthly storage fee for my unit which has yet to be delivered and would not have been charged had the unit been delivered on time. Delaying delivery of my unit seems like a fraudulent business pr... read more
Business response:
******, unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
Worst customer service, doesn't answer phone. Doesn't show up for drop off, won't give you any answers. DONT USE THEM!
Business response:
Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
Go elsewhere and run as fast as you can. Initial set up for pod delivery and to set up the service for storage things were good. However when I was ready to have the pod return to my new home it was awful. No one would answer the phone and I would be on hold for up to 2 hours no exaggeration. This company works with Simple Moving Labor to provide movers to move your items into storage but Pack Rat does a horrible job assisting with the coordination of getting both companies to be available on consecutive days. What I went th... read more
Business response:
We sincerely apologize for the delayed delivery and the problems this caused our customer. Our Resolution Team has confirmed delivery of the unit. We appreciate the customer's comments as we work towards providing a better customer experience.
On the day of the move they called me and said the forklift is not working and could not pickup.. i asked for a new ETA and they dont have one.. and i have packed everything booked my flights around the move even called them 2 days before the move to confirm if everything ok and they said everything is on track.. my biggest question is if they cannot stick to their preferred schedule why do they even take the reservations.. i had to find some other movers ..delay my flights and go thru all the stress, pain and agony the cust... read more
Business response:
We sincerely apologize for any problems and frustrations caused by the delays on our end. Our Resolution Team has confirmed the customer's cancellation and has processed the requested refund. We appreciate this customer's detailed feedback.
Every interaction, a hassle. I have never experienced such a miserable customer experience in my life. From signing the contract, which could not be downloaded, to pickup, delivery, and then the pick up of the empty container, this company and their employees were inefficient, incompetent, disrespectful, and apathetic. Not a single person was helpful. They will lie to you, and they will break the law. On 7/6 I had a self loaded container picked up from my home in Utah and freighted to my new home in Washington. I assumed the... read more
Business response:
******* unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
Pack Rat has a huge problem with communication. Average on hold time is 1 hour +. We were supposed to have our containers delivered at the end of June. We got one on 7/12/21 the 2nd one was to dropped off on 7/28/21. I've been attempting to reach anyone with any info on when it will get here and hours of being on hold .when I do get a person to talk to I 'm put back on hold and finally told they are updating and will let me know and thing. Now it's the 1st of August and I'm sure they are going to scam me for another months r... read more
Business response:
*******, unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
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