This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
We contracted with packrat to deliver a storage container to our home to empty the contents of our garage and take into storage for one month while we move to a different state. On the day they were supposed to drop off the storage container we called for a time of delivery and they informed us they weren't going to be able to drop off the container as promised. They left us to scramble to find an alternative solution days before our move, which ended up costing us much more money. How does a company specializing in a time s... read more
Business response:
*****, Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
We chose pack rats to move our stuff from California to Tennessee. We chose then because they claimed to be the cheapest and fastest option compared to quotes from Pods and other such moving companies. They delivered them fairly promptly and we had to purchase brand new locks for them that were ours to put on and protect our stuff. We loaded up our units and had them ready to go on pick up day and they came to get them and then said one of them was too heavy so we would have to get another unit or move stuff from one to anot... read more
Business response:
We are truly sorry for the delays and any damages that occurred during the moving process. This is not the experience we strive to provide our valuable customers. Our Resolution Team was unable to reach the customer but left a voicemail. We can be reached at **************** or by emailing ***************************
1800 Pack Rat is without a doubt the worst company I have ever worked with. Not only are they deceptive and unprofessional, they are completely unresponsive to customers. I cannot advise others enough to avoid this company. Further, if you have already contracted with 1800 Pack Rat, I would recommend that you immediately cancel and begin attempting to get your belongs back, as it may take you weeks or months to do so. In my case, Pack Rat failed to dispatch my storage container on 3 separate occasions and never contacted me ... read more
Business response:
We sincerely apologize for the scheduling issues and the added stress this caused our customer. It is always our goal to provide our customers with a stress-free moving experience, and we regret that we did not succeed in this case. Our Team has reviewed the situation and processed the appropriate compensation. We appreciate our customer providing us with a detailed account of their experience as we work to improve on the issues we have experienced this busy moving season.
They drove the truck into our house and won't pay for the repair. PACK RAT aka ZippyShell hired ******* to drive the truck to deliver our pod. They backed into a wall on our driveway. Their claims process was archaic but ultimately they said if we paid a mason to repair the wall and provided an itemized invoice, that they compensate us for the damage. We even signed a contract with Pack Rat / Zippy, but they never paid us back. It's been months and they keep making excuses ("it slipped through the cracks for the accounts p... read more
Business response:
Our Resolution Team has found that this complaint is not from a Zippy Shell customer but from a neighbor acting as a customer regarding property damage that occurred during the course of a delivery to the customer. The Resolution Team has been in contact with this individual and confirmed that compensation has been received.
Well, let's begin with my "Zippy saga"...on 7/30/21 I called various companies for quotes for relocating my belonging to my new home. I spoke w/************* @ Zippy who told me they were affiliated with 1-800-PACKRAT & I could receive either a Zippy shell or PACKRAT container for the quote she was providing (even though it says in the quote for a Zippy Shell). I had to sign the contract with her on the phone & then was ghosted by her. My contract was for 8/16. They delivered a Zippy camper early but that was NOT what I need... read more
Business response:
We sincerely apologize for the issues the customer experienced with their move. We can confirm our Resolution Team has spoken to the customer and provided compensation for the inconveniences. We appreciate the feedback provided and will be sure to take it into account as we work to provide a better customer experience.
I received Wonderful service from Pack Rat. From the first phone call to delivery at my final destination. I would highly recommend them and use them again if needed.
Business response:
******, Thank you for taking the time to share your experience. We appreciate your business and hope you have a wonderful day!
My experience with 1-800-PACK-RAT was exceptionally disappointing. Our pod was delivered almost 2 months late (making a trip from the*********, CAã?on 6/23/2021, to *******, WA, 8/26/2021), which wouldn't have been so bad if we hadn't had terrible communication from Customer Service during our actual pod delivery process. On the front end, I spoke with very pleasant, patient, and informative customer service reps. On the middle and back end, when we were trying to get updates about our delayed pod, or give feedback about o... read more
Business response:
We appreciate the customer providing us with a detailed account of their recent move. We are truly sorry for the lack of communication and poor customer service our customer received during the lengthy delivery delays. This is not the experience that we strive to provide each of our customers, and we sincerely apologize. Our Resolution Team has looked into the situation and processed a refund for the delayed arrival.
We are in the midst of a cross country move over a period of three months. Our first pod went fairly well. Picked up and delivered on the dates stated. The only problem was lack of clarity in billing. Our quote per pod was $4,177 total move price per pod. When it was picked up, our CC was billed for $4,516. I waited on hold for over an hour before being able to speak to a customer service representative where they said it was a "fuel subsidy" charge. I told them I understand, but it would be nice to have this itemized on the... read more
Business response:
We sincerely apologize for the delays and the poor communication our customer experienced during their recent move. Our Resolution Team has reviewed the situation and can confirm that delivery of the unit is on the schedule. We appreciate the detailed and candid feedback as we work to improve the issues we are having this busy moving season.
Order # ******* Container was scheduled for delivery on Thursday 8/26. Driver called at 8 am to let me know he would be there early afternoon, so stayed close to my house. It wasn't until shortly before 7 pm that I received another call from the driver saying he would be there within 30 minutes, but there 'was a situation'. The 8 ft container I had ordered wasn't available but they could substitute a 16 ft one instead at no extra charge. When he was backing into my driveway he went up on the curb and the top of the truck kno... read more
Business response:
We appreciate our customer informing us of their poor experience. This is not the quality of service that we strive to give our customers, and we sincerely apologize. Our Resolution Team has confirmed the requested cancellation.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 8:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com