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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Horrible service when the rubber hits the road! BEFORE everyone was SO polite and accommodating BUT when the delivery timeline was totally different than PROMISED. NO one cared that we were out flight tickets, 92 year old mother was without all her needed necessities for living daily! What a poor company when the resolution person ******* would not give us his last name and when I mentioned ************************************************************ he did not know the CEO, VP, CFO, or the Customer Service TEAM. Hummm so wa... read more
Business response:
We sincerely apologize for the delays the customer experienced with their move and can confirm our Resolution Team has spoken to the customer and provided an update regarding delivery. We appreciate the feedback and will be sure to take it into account as we work towards a better customer experience.
PLEASE READ IF CONSIDERING USING ZIPPY SHELL I hired zippy shell to move my furniture from Arizona to Maryland. After the movers they are contracted with told me they could fit everything Into the "shell" (a wire cage), they ended up not being able to fit it all. I had to scramble to find another way to move some of my belongings. I received a text message stating I would receive an email telling me when my belongings had arrived at the destination warehouse. After not hearing from them, I called a week later just to be told... read more
Business response:
We sincerely apologize for the delivery issues and the lack of communication the customer experienced. We aim to make moving simple and easy for our customers, and we were not able to deliver on that in this situation. We can confirm that management has reached out to the customer and is actively engaged to meet an earlier delivery date. We appreciate the feedback and we will take it into consideration as we work toward a better customer experience.
I reserved a Pod for my move they failed to tell me that after I filled it they could not pick up for at least two weeks my lease would be over but my Pod would still be in the driveway At the last minute I had to cancel and rent a separate storage and rent a truck and get more people to help me move. Very unprofessional don't see how the could stay in business. Do not use. I have used the other Pod company and was not like that
Business response:
We sincerely apologize that we were unable to accommodate the customer's schedule and regret the inconvenience it caused. We take all feedback seriously and will be sure to take it into consideration as we continually improve the customer experience.
Great service dropping pods, BUT they agreed to drop my goods across country a month later on June 15. At 5:00 pm I called them asking where they were and after an hour on hold they told me there was an "error" and my goods were still 2100 miles away never moved.. almost a week now I have to call them each day if I want an update, wait on hold an hour and keep getting the same reply...we're working on finding a driver and will let you know... however they didn't forget to charge me the $11,000.00 transportation fees as soon ... read more
Business response:
We apologize for the inconvenience this caused. Our Resolution Team is working to resolve the issue and will be updating the customer.
ABSOLUTELY THE WORST!!! I have wasted days of my life calling them and sitting on hold. They have been doing nothing but giving me the run around, I have major concerns with the integrity of this company. I PAID 150$ for PM delivers for a reason and they brought them in the AM when no one was at the house which we JUST closed on that day. We get to house and the driver hit the retaining wall and tried to put the blocks back all out of whack, ripped up the shrubs, you can see tire marks in there. I took photos of it all sent... read more
Business response:
We sincerely apologize for the issues the customer has experienced. On June 17, 2021, the claims department emailed a claims form with an instructional sheet to the customer. In the body of that email, it was requested that 2 repair estimates or a repair invoice be submitted along with the claim form. The claim was filed on June 18, 2021, and the first estimate was provided on July 14, 2021. The second estimate was submitted to the claims department on July 20, 2021. The claims team was unable to move forward with the claim ... read more
The way that I have been treated by your company is horrible. Delivery date of June 15, 2021 No show or call! I have not received my items As of Today! Long call hold time! 4 Disconnects while holding! I still have not received my items 6/1621 I am currently on a 1 hr 32 minute call hold 6/16/21.
Business response:
****, we're disappointed to read you've had this type of experience and sincerely apologize for the delays. We understand that our Resolution Team has been in touch and a delivery date has been established. We take all feedback seriously and will use it to continually improve our customer experience.
Just the worst. Took my deposit, told me they would deliver without an issue and ghosted me. As a result I need to change plane tickets, rush an order through somebody else and pay more than I would have. They offer me a refund of my deposit and refuse to cover these other costs that they caused with their lies and poor business practices. Seriously thinking of suing. Use anybody else.
Business response:
We apologize for the inconvenience this caused. Our Resolution Team has been in touch with the customer and is working to resolve the issue.
Be aware of this company! I had long distance move offer from different company and they matched the price...They send me email with total move cost with one month container rent and it was little below 4k (other company offer was 4k). Everything was fine and on time (delivering empty container and picking up full) until they charged me almost 700$ more then agreed price and now they are saying that's because gas prices went up! I'm really wandering how that's possible! I checked diesel prices for whole month and they were p... read more
Business response:
We sincerely apologize for the issues the customer experienced. We can confirm our Resolution Team has spoken to the customer to address the concerns and that the customer has received delivery. We appreciate the feedback provided and will be sure to take it into account as we work to provide a better customer experience.
5 weeks ago I was impressed. Reserved two containers, the drivers arrived on time and were pleasant. Scheduled my pickup to transfer containers into storage, and again on time and pleasant. But... I called 7 days ahead of time (as instructed by the reservation agent) to schedule my delivery to my new home...and they are not able to deliver my containers for until the end of the month!!!!!! 19 days from when I called is the soonest I can receive my children's beds, clothes, etc. Not sure what we are going to sleep on for 2+ w... read more
Business response:
We sincerely apologize for the difficulties caused by the delay. Our Resolution Team has spoken with the customer and is working to resolve the issue. We will be updating the customer as soon as information becomes available.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
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