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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Price was higher than quoted It they could fix that issue they would definitely get a way better rating The service was great as well as the quality of equipment
Business response:
****, We are glad to hear everything went well and we appreciate your feedback - we'll share that with our team.
I requested storage in******. Did not know final destination yet. Asked for a quote to ****** originally but ended up moving to********. When we called to set up move they said they had issues with system but they would take care of it. They gave us a delivery date of 9/28/2021. We had to fly in to receive so we called to verify on the 21 of September. They still had issues with the system but guaranteed it would be delivered. I was clear to say not to rush. I just need the correct information since I had to fly in. They aga... read more
Business response:
We are truly sorry for the scheduling issues and poor service our customer received during their long-distance move. A member from our Resolution Team has followed up and issued the appropriate reimbursement. We appreciate the detailed feedback as we work to improve the services we provide.
Horrible! Been waiting for two days for my personal items with no response from them
Business response:
We apologize for the delays our customer is currently experiencing. Our Resolution Team is investigating and working to get this resolved as soon as possible.
We contracted with packrat to deliver a storage container to our home to empty the contents of our garage and take into storage for one month while we move to a different state. On the day they were supposed to drop off the storage container we called for a time of delivery and they informed us they weren't going to be able to drop off the container as promised. They left us to scramble to find an alternative solution days before our move, which ended up costing us much more money. How does a company specializing in a time s... read more
Business response:
*****, Unfortunately, we have not been able to locate your order based on the information we have at this time. If you could update your post with more information, such as your quote or order number, we will look into this right away and follow up with you directly. Thank you!
We chose pack rats to move our stuff from California to Tennessee. We chose then because they claimed to be the cheapest and fastest option compared to quotes from Pods and other such moving companies. They delivered them fairly promptly and we had to purchase brand new locks for them that were ours to put on and protect our stuff. We loaded up our units and had them ready to go on pick up day and they came to get them and then said one of them was too heavy so we would have to get another unit or move stuff from one to anot... read more
Business response:
We are truly sorry for the delays and any damages that occurred during the moving process. This is not the experience we strive to provide our valuable customers. Our Resolution Team was unable to reach the customer but left a voicemail. We can be reached at **************** or by emailing ***************************
1800 Pack Rat is without a doubt the worst company I have ever worked with. Not only are they deceptive and unprofessional, they are completely unresponsive to customers. I cannot advise others enough to avoid this company. Further, if you have already contracted with 1800 Pack Rat, I would recommend that you immediately cancel and begin attempting to get your belongs back, as it may take you weeks or months to do so. In my case, Pack Rat failed to dispatch my storage container on 3 separate occasions and never contacted me ... read more
Business response:
We sincerely apologize for the scheduling issues and the added stress this caused our customer. It is always our goal to provide our customers with a stress-free moving experience, and we regret that we did not succeed in this case. Our Team has reviewed the situation and processed the appropriate compensation. We appreciate our customer providing us with a detailed account of their experience as we work to improve on the issues we have experienced this busy moving season.
They drove the truck into our house and won't pay for the repair. PACK RAT aka ZippyShell hired ******* to drive the truck to deliver our pod. They backed into a wall on our driveway. Their claims process was archaic but ultimately they said if we paid a mason to repair the wall and provided an itemized invoice, that they compensate us for the damage. We even signed a contract with Pack Rat / Zippy, but they never paid us back. It's been months and they keep making excuses ("it slipped through the cracks for the accounts p... read more
Business response:
Our Resolution Team has found that this complaint is not from a Zippy Shell customer but from a neighbor acting as a customer regarding property damage that occurred during the course of a delivery to the customer. The Resolution Team has been in contact with this individual and confirmed that compensation has been received.
Well, let's begin with my "Zippy saga"...on 7/30/21 I called various companies for quotes for relocating my belonging to my new home. I spoke w/************* @ Zippy who told me they were affiliated with 1-800-PACKRAT & I could receive either a Zippy shell or PACKRAT container for the quote she was providing (even though it says in the quote for a Zippy Shell). I had to sign the contract with her on the phone & then was ghosted by her. My contract was for 8/16. They delivered a Zippy camper early but that was NOT what I need... read more
Business response:
We sincerely apologize for the issues the customer experienced with their move. We can confirm our Resolution Team has spoken to the customer and provided compensation for the inconveniences. We appreciate the feedback provided and will be sure to take it into account as we work to provide a better customer experience.
I received Wonderful service from Pack Rat. From the first phone call to delivery at my final destination. I would highly recommend them and use them again if needed.
Business response:
******, Thank you for taking the time to share your experience. We appreciate your business and hope you have a wonderful day!
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is open now. It will close at 6:30 p.m.
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