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1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
Absolutely the WORST COMPANY. My container was scheduled for delivery on Friday... called all day for an eta and was told by 7 different people on the phone that it was coming and would be there by 8pm. At 6pm I received a text message that my delivery was rescheduled to Monday. What?!? Well it's Monday and I've been calling for an eta and guess what? No answers. Still don't have my belongings. I'm in a home without furniture and cannot even get a hold of anyone. My husband drove to the *********, NY location since their loc... read more
Business response:
We sincerely apologize for the late delivery and the problems our customer had with reaching someone at the facility. A member of our Resolution Team has reviewed the account and discussed the issues with Ms.*********. We hope to have this resolved as soon as possible.
I had a packrat places the beginning of October. Even with clear instructions the unit was placed incorrectly. I had them come back to replace it and the driver shoved the unit half way on and off my driveway. Crushing and cracking the pavement. I contacted packrat claims and my claim was accepted on the 18th of November. It took them 2 weeks to come and readjust the pack rat, which caused further damage. Today I recieved a denial letter. It states that they have no liability in the contract. Even though it said to place and... read more
Business response:
Ms. ******, Your complaints were communicated to our corporate claims department. They advised a thorough investigation was conducted concerning your claim. It was determined there wasn't enough evidence to support our staff was at fault for the damages incurred to your property. Our team appreciates the feedback provided and will be sure to take it into consideration as we work towards providing a better customer experience going forward.
If I could give negative stars I would I hired zippy shell to pack two shells for me as they suggested to move me from Colorado to Illinois. It was two shells for $5000. They were to pack me on November 22. They came with two shells and an independent packing company not zippy shell. The guys are very nice and packed the two shells and said there's no way they were packing everything into 2 shells so we had to get another one and they did. They came back the next day and packed that shell and then they said we have to get an... read more
Business response:
We are terribly sorry for the lengthy delays and the poor communication our customer experienced during their move. We never want to cause added stress and hardship during a move, and we truly regret that we were unable to provide a seamless transition for Ms. ****. A member of our Resolution Team was able to reach out to go over the delivery and billing plan, and is working to get this resolved as soon as possible.
While our pod and the property inside it ultimately arrived in good condition, we cannot recommend 1-800-PackRat for moving. If you do decide to use this company, be aware. Plan to spend a lot of time calling the company for information. They did not initiate anything. When you call the company, you will not speak to the same person twice. The company was not forthcoming with information about shipment, delays or changes in scheduling. The paperwork for the move order was sent out quickly, but is not a formal contract, more ... read more
Business response:
We are truly sorry for the poor service and lack of communication our customer has experienced. A member of our Resolution Team was able to reach out to discuss the situation and also processed compensation for the late transit. We appreciate Ms. ******* providing us with an account of the problems she experienced. The feedback is vital as we are working to improve the services we provide.
The worst experience with a company in my life. We are waiting for more than 3 weeks or stuff from across the country. Every day is an excuse: the truck is broken down, etc etc etc. At this point, I just want to make a report, go to the media, call the police IDK. I just want my stuff back, because I'm sleeping on an air mattress without anything in my house. RUNAWAY FROM THIS COMPANY!!!
Business response:
We are deeply sorry for the lengthy delays and the hardship this caused our customer and his family. We can confirm that the unit has now been delivered and a member of our Management Team was able to speak with Mr.***** about the situation. We appreciate the feedback as we work to improve our services.
We had arranged a long-distance move from California to Georgia on 12/18/2021 the agreed upon pick up of the container was for 12/24/2021. First, the person who assisted us originally forgot to add the 10% discount, the total before the discount was $298.86 for delivery of the container, $6,182.50 for the transport & insurance totaling $6,481.36, before ending the call I asked about the discount and he said he will add it on which now made the total $288.86 for delivery of the container, & $5,564.25 totaling $5,853.11. We pa... read more
Business response:
We are very sorry to hear about the issues that occurred with pickup and for the miscommunications with pricing. We are happy to know that a member of our Resolution Team was able to reach out to go over all the problems that were encountered and to provide compensation for those issues. We appreciate the honest feedback and will continue to work on improving those areas in the future.
Horrible customer experience with a long distance move. DO NOT USE
Business response:
The safety of our customer's belongings and the safety of our drivers are top priorities, and we apologize for the difficulties the customer encountered with the initial delivery because of safety concerns. The Resolution Team has spoken with the customer about the concerns and provided a resolution.
Approximately three (3) months ago, my family and I knew we were moving to Northern California from *******. 1-800-PACK-RAT picked up our things and got everything moving; I would say relatively quick. However, three months later, we have found a home in Northern California and a few days ago I called 1-800-PACK-RAT to have our container delivered; however, our shipping container has yet to leave *******, GA. and the woman I spoke with said she has waived the Expedited Fees associated with a quick ship of our container and a... read more
Business response:
We apologize for the billing and communication issues our customer is experiencing with us. We are glad we could have a member of our Resolution Team reach out to go over the billing procedures, get the delivery back on track, and offer compensation for the delays. We appreciate the feedback and will continue to improve our services in order to provide the best customer experience possible.
This LLC regularly breaks, and illegally alters, contracts with its customers. Services agreed upon are not delivered and customers are not notified of scheduling changes to their service, helping people move locally or across the country. It is clear from even cursory research that this is not simply an anomaly, but appears to be a part of their business model. It is a shameful thing to impact trusting customers who are going through the difficulty of moving themselves and their families. Simply put, this business is an ope... read more
Business response:
We sincerely apologize for the difficulties. A member of our Resolution Team has spoken with both Mr. and Mrs. **** to gain insight into what occurred and to rectify the situation. We aim to make the rest of the customer's move as stress-free as possible and appreciate the valuable feedback.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.4 star rating with 1,551 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 8:00 a.m.
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