1-800-PACK-RAT, LLC

Nick B 

on BBB

3 years ago

I'm not sure I've ever had a worse experience dealing with a company. Issues with the delivery of the container aside (I have a word limit on this review), we were billed $720 more than our quote with no notice. I called and after about 45 minutes of back and forth with the billing department, they refunded us $680. They told me it was a fuel surcharge but couldn't tell me the rate per mile, which is a standard metric in transportation (it's what I do for a living). I explained to them that a fuel surcharge needs to be state... read more

Theresa B. 

on BBB

3 years ago

This company is truly appalling, it is truly the most unprofessional company I’ve ever done business with. We ordered a container for a one month rental as we bought a house but the previous owners needed additional time, so we had to find a place to stay temporarily since we had also just sold our house. We were told we would receive a call the day before drop off giving us a time window, that call was never made and my husbands call was never returned. The following day at 9:30AM my husband received a call saying our time ... read more

Adrian A 

on BBB

3 years ago

I am extremely unhappy with this experience. Everything started out great. The process of ordering and securing the container was great. Loading and then pick up was also great. Then... I moved accross the country and had dates lined up for delivery. First, it was supposed tobe here on August 16, with pick up on the 19th. That would have been PRIOR to the next month renewal. Then, it got bumped by PACK RAT to delvery on the 20th with pcikup on the 23rd. I was ASSURED that I would not be charged another month "storage fee" fo... read more

B. B. 

on BBB

3 years ago

I put a tracker in one of the containers based on a recommendation from someone who had a problem with the "other" container moving company. So it is 3 weeks later and my containers are still in the origin city for my 600 mile move. Each time I am told they are on the way I tell them "No they are not." Promised last week that they would be picked up this past Monday and arrive in my new state by Wednesday. Even got a notification they were "in transit." I called and spoke to a "supervisor" today. I let him know that today th... read more

Darcey H 

on BBB

3 years ago

Started service with packrats 09/24/21 and the my first pod was delivered 10/01/21 and got a jump start on filling it right away. I filled it 1/3 of the way and it started raining so I stopped right away and waited until the next day morning and decided to start again, when I opened the pod doors I noticed right away that there was water all over the floor and I started to investigate to see where it was coming from. When I realized that it had been leaking, I called packrats right away and I was told that they would be send... read more

R. T. 

on BBB

3 years ago

I’m a patient person. When I was told that my 8/5 empty container delivery was “re-scheduled for 8/8 for the anytime time frame due to one of our local trucks breaking down”, (was advised of this on 8/5, mind you) I was upset but did I scream at customer service? No. Was the container delivered on 8/8? No. Still, whatever it’s out of my hands. Got the container on 8/9, with scheduled pickup for 8/10. At 9PM on 8/10, I was told pickup was pushed to 8/11, the day of my move. STILL did not make a fuss. But upon receiving the FO... read more

Sara C 

on BBB

3 years ago

Worst experience ever. We chose Zippy Shell because we were told our FLAT FEE was the lowest in the industry. We were moving from Arizona to New York and purchased 2 of their shells. The day they were supposed to arrive, ONE of the shells arrived at 8:30 PM (which is outside of their 8:00 AM - 8:00 PM window) and the second didn't arrive until the next morning, cutting down the time we had to pack before leaving the state on Monday. The shells were also supposed to be picked up by Monday, but they weren't picked up until Tue... read more

Rick D 

on BBB

3 years ago

I scheduled delivery of a 16' container for a very important residential move. Then on the day of delivery, 1800PACKRAT sent a terse text message to say they couldn't be there, not even a phone call. We had moving people waiting, cost us big money. If you need this type of move, stick with ***** They keep their promises. 

Shana T 

on BBB

3 years ago

Be Warned!!! You will not get what you see!!! They completely false advertise…the container and equipment was falling apart and when I called to get a different container I was told none were available. When your house is closing you have NO CHOICE but to accept what trash they send..Even after booking months in advance! Don’t Risk It!