1-800-PACK-RAT, LLC

Darcy F 

on BBB

3 years ago

1-800-Pack-Rat was a good choice for our move from ** to **. The 16' container was perfect for our move, their size estimator was very helpful. Our new home has a very steep drive up a mountain-side, we knew we didn't want to drive a moving truck ourselves, the Packrat driver did a good job negotiating up and down both times. All the drivers in **and ** were very friendly and courteous, as were the customer service people when I called. I would use 1-800-Pack-Rat again and would recommend it to others. The website could use ... read more

Ashley F 

on BBB

3 years ago

We had a great experience with 1-800-PACK-RAT! Our sales person, ********, was amazing. She was so helpful in getting us scheduled during our very stressful move. Only issue we had is that we underestimated how much space we needed and had 2 16’ container completely full with leftover items from our 4 bedroom house to go in our vehicles. I would highly recommend using them and will definitely use them again if we move. 

Sheil K 

on BBB

3 years ago

Pack Rat arranged a storage container shipped to our driveway without any issue. When we requested the container to be picked up, because the schedule of the driver not available for immediate pick up. The operator on the phone requested us to be on the "No payment" list so that we didn't get charge for the days we were waiting for the driver to come pick up the container. The service was very smooth and we had a great experience. 

Andrew G. 

on BBB

3 years ago

1-800-Pack-Rat far exceeded our expectations. The phone staff was very helpful and friendly. They never rushed us for a decision and patiently answered all our questions. The drivers were friendly and respectful, calling us several times to keep us informed of their timing. The Pod was clean and in very good condition. Our belongings arrived safely just as we packed them with no damage at all. The financial part of the process also went smoothly as planned. We were extremely happy with the entire experience using this servic... read more

Sue F 

on BBB

3 years ago

1-800-PACK-RAT was great to work with. I received a quote which was the cheapest around. The people on the phone were helpful and courteous. The office called to confirm all drop off and pick up dates and the driver texted the night before to let us know when he would arrive. The drivers were always prompt, friendly and courteous. I would definitely use 1-800-PACK-RAT again! 

Suzan D 

on BBB

3 years ago

I was planning an interstate move and looked into all of the options. We had a nice recommendation for 1800PackRat from friends. I called and discussed our move with a moving coordinator. She took time with me explaining what the charges and timing would be. Everything was as presented. We felt good about the quality of the container. The pick up and delivery went perfectly, with the drivers calling to check in to make sure we were ready. We unpacked the container more quickly than planned and called to have them pick it up ... read more

David P 

on BBB

3 years ago

Had Pack-Rat move me from D***** to C*********. Containers were delievered on time, both for loading and unloading. Delivered and pickd up with care for my lawn and driveway. Very seemles process. Containers were in great condition and nothing was shifted during move. Utilized storage and it worked out perfecly. Definited 1-800-Pack-Rat over any of it's competitors. 

Terri M 

on BBB

3 years ago

100% satisfied with using this company. From initial contact to pickup to delivery, nothing but professional and courteous staff. Pricing was reasonable compared to other sites. All staff was great throughout the whole moving process! I don't ever want to move across the country again but if I had to, I'd definitely use this company! 

Jenna K 

on BBB

3 years ago

This company charges for when the unit isn't being rented! I am having my unit emptied and picked up 2 days after the 7-day pro-rated period for the storage costs, and they are telling me that I have to pay for a WHOLE MONTH when I am not even using it for that time. This should be illegal since they will turn around and rent it to someone else and make double the profit off of it. Do NOT patronize this company.