1-800-PACK-RAT, LLC

Jenna S 

on BBB

3 years ago

I recently moved from *** ******to ***** ********. When I was planning the move, I looked into many avenues of moving our stuff. I felt the best option for the price offered was 1-800-PACK-RAT. From the first time I called, I could tell that the staff really appreciated our business and every person that I've spoken to since seems to really appreciate the business and was very friendly. I would also like to specially thank ****** ********, who was able to work with me on getting the best possible price. There was communicati... read more

James S. 

on BBB

3 years ago

***** ** Fort Worth,Tx. 10/31/2022 I chose RAT PACK because they said they had 20'×8' containers and they also would match PODS price of $169.00 a month....well when they delivered a 16'×8' and not a 20'×8' container I called RAT PACK they told me there's no problem getting a 2 bedroom house in a 16'×8' container.....WRONG I had to rent another storage from PUBLIC for our boxes....and when they picked up our container and took it to storage they withdrawed $245.00 plus another $50.00 for something I never heard of and when I... read more

Mark G 

on BBB

3 years ago

Was scheduled for a storage container for a drop off on the 20th of this month. They never showed, never called. I called numerous times only to be told I would get a call back which never came. They told me they couldn't do anything about resetting delivery date except what was next on calendar, which was over a week later after they said they would fix at local level. 1st person I spoke to said they would talk to local delivery and get ASAP and would be getting a call back. Never got one so I called only to be told that my... read more

Olivia K 

on BBB

3 years ago

My partner & I moved from M************ to C********* this fall, and we used pack rat to ship our things from our old place to our new place. I called several moving container companies and ended up going with pack rat because they were able to match the lowest price we were quoted from another company. I had also received a recommendation from a colleague who had used pack rat and had a good experience. Overall I would say we had a good experience with pack rat. I was pleased with the communication from customer service -- ... read more

Mary Ann W. 

on BBB

3 years ago

Pack Rat is the worst portable storage company ever. We had arranged for two pods to be delivered on Monday October 17, over a month ago and at the last minute they called and said they couldn’t make it. Meanwhile we had arranged for professional movers to come on Tuesday, Oct 18 to move all of our furniture and boxes into the pods. After three phone calls packrat said they’ll send us one container Tuesday and another one Wednesday. The first pod was picked up Tuesday Oct 18 evening after the second pod was dropped off the s... read more

Steve C 

on BBB

3 years ago

Used Pack-Rat to store furniture/belongings while the upstairs of our current home was being remodeled. The projected time-frame was to be less than 45 days for the entire remodel. Pack-Rat rates were significantly better than the competition. The storage cube was delivered on-time, and in the location requested. The remodeling project was finished in less than the projected time frame, and Pack-Rat picked up the container earlier than originally anticipated. All pricing was as agreed upon. Could not have asked for a better ... read more

Kelsie U 

on BBB

3 years ago

We had a great experience with the company. They were able to deliver next day when all of their competitors were booking a week out - which was a huge savior for us as we had fire damage in part of the building that needed mitigated ASAP and Maryland weather is too risky to leave furniture outside for even a day. They ended up adjusting the delivery schedule to have them both delivered at the same time versus hours apart. Even though the overall delivery was later than originally quoted, it worked out better for everyone on... read more

Rob J K 

on BBB

3 years ago

Pack Rat from Kansas City MO. Were very easy to work with. They were very professional and friendly. The containers were delivered and placed exactly as we had requested. The drivers were very friendly and professional. When we were packed and ready to move Pack Rat were on time and moved the containers to our new house. The driveway was not level at all, but the drivers made sure the containers were level and facing the direction we had asked for. The containers were taken away on time with no damage to our property. We wou... read more

Keith H 

on BBB

3 years ago

They did what they said. Always available to speak to the rep or at least get a reliable call back. In PA the pick-up was delayed and we did not get a notice which was disappointing. Delivery was on time and well done despite threat of hurricanes etc. They also picked it up quickly after being asked. All drivers polite and the telephone support professional and clear. Lots of moving parts and they did well