This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
1-800-PACK-RAT, LLC
- Movers
- Wake Forest, NC
About this business
1-800-PACK-RAT is the moving and portable storage company that provides the simplest way to move or store your stuff in the United States. With storage facilities in over 62 metro areas across the country and a vast network of containers and trucks, we can get you almost anywhere you need to go. Our size makes our services convenient and reliable, but our smaller customer-focused service model allows us to provide the best customer service in the industry. The steel frames, walls, and lockable doors of our moving containers ... read more
Location details
11640 Northpark Drive Suite 300, Ste 200, Wake Forest, NC, 27587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 9:30 a.m. to 6:30 p.m. |
They do not deserve one star at all. I ordered a storage container while my first floor was getting redone due to damage beyond our control. Pack Rat was to deliver weather proof container between noon - 4pm. They did not arrive until 6:30pm on a Saturday. I needed to have my entire main level cleared out by Sunday at 5pm. When this unit was delivered it was not weather proof. There were holes ducted taped, the top of the unit was rusted and had holes. The duct tape they used was coming off. I attempted several times to call... read more
Business response:
*****, thank you for taking the time to share your experience with us. We appreciate the feedback that you’ve provided, and we deeply apologize for the issues you encountered. Thank you for taking the time to speak with a member of our Resolution Team so that we could gain further insight into your experience.
Beware of this company. The price may be lower than other companies but that’s solely because the quality of customer service and care is garbage. And they will charge you in every other way possible so it all evens out in the end. They are so unprofessional, disorganized, and slimey. They overcharged me, double charged me, forgot to cancel and charged me again, upcharged me. Anything you can think of, they charged me extra for. They forgot to schedule our delivery for 2 weeks after we called again and again. We got differen... read more
Business response:
We apologize for the scheduling delays and container issues our customer encountered. We appreciate Ms. ******* speaking with a team member so we could provide compensation for the issues and learn more about her experience. We are grateful for the valuable feedback that she provided as it is our goal to continually improve our services.
I called to have a 16' container delivery because I am selling my house and I am on a strict time line. On the day of delivery I received a text message with no name of the company that was sending i saying they were not delivering and I was going to be rescheduled. So called 1800PackRat and asked about the text and the rep did not even sound like she believed what she was saying and she said her supervisor told her what the text meant. I asked for her supervisor and was transfered to conflict resolution department and the p... read more
Business response:
We are deeply sorry for the unexpected rescheduling and the poor customer service Ms. **** encountered. This is not the type of experience we want for any of our customers, and we apologize. A member of our Resolution Team has reached out directly to discuss this matter in more depth. We look forward to speaking with Kristina soon.
I'm not sure I've ever had a worse experience dealing with a company. Issues with the delivery of the container aside (I have a word limit on this review), we were billed $720 more than our quote with no notice. I called and after about 45 minutes of back and forth with the billing department, they refunded us $680. They told me it was a fuel surcharge but couldn't tell me the rate per mile, which is a standard metric in transportation (it's what I do for a living). I explained to them that a fuel surcharge needs to be state... read more
Business response:
We appreciate Mr. ******* taking the time to share his experience with us. We truly apologize for the billing issues and delays that caused added stress and frustration to his recent move. A member of our Resolution Team has reached out to **** to discuss the problems he encountered. We look forward to speaking with him again soon.
This company is truly appalling, it is truly the most unprofessional company I’ve ever done business with. We ordered a container for a one month rental as we bought a house but the previous owners needed additional time, so we had to find a place to stay temporarily since we had also just sold our house. We were told we would receive a call the day before drop off giving us a time window, that call was never made and my husbands call was never returned. The following day at 9:30AM my husband received a call saying our time ... read more
Business response:
We are so sorry to hear about the delivery delays and the added hardship this caused our customer and her family. We appreciate Ms. ******** speaking with a member of our Resolution Team so we could discuss the matter in more detail and provide compensation for the unexpected delays she experienced.
I am extremely unhappy with this experience. Everything started out great. The process of ordering and securing the container was great. Loading and then pick up was also great. Then... I moved accross the country and had dates lined up for delivery. First, it was supposed tobe here on August 16, with pick up on the 19th. That would have been PRIOR to the next month renewal. Then, it got bumped by PACK RAT to delvery on the 20th with pcikup on the 23rd. I was ASSURED that I would not be charged another month "storage fee" fo... read more
Business response:
We sincerely apologize for the unexpected delays and the hardship this caused our customer's family during their long-distance move. A member of our Resolution Team has reached out to ****** to discuss the situation and schedule an earlier delivery date. We appreciate the feedback that was provided as we are always looking for ways to improve.
I put a tracker in one of the containers based on a recommendation from someone who had a problem with the "other" container moving company. So it is 3 weeks later and my containers are still in the origin city for my 600 mile move. Each time I am told they are on the way I tell them "No they are not." Promised last week that they would be picked up this past Monday and arrive in my new state by Wednesday. Even got a notification they were "in transit." I called and spoke to a "supervisor" today. I let him know that today th... read more
Business response:
We sincerely apologize for the delays due to issues on our end and the poor communication and service our customer experienced. A member of our Resolution Team has investigated the matter, confirmed that the unit is scheduled for delivery, and reached out to Ms. ******to provide updates. We look forward to the move ending on a more positive note.
Started service with packrats 09/24/21 and the my first pod was delivered 10/01/21 and got a jump start on filling it right away. I filled it 1/3 of the way and it started raining so I stopped right away and waited until the next day morning and decided to start again, when I opened the pod doors I noticed right away that there was water all over the floor and I started to investigate to see where it was coming from. When I realized that it had been leaking, I called packrats right away and I was told that they would be send... read more
Business response:
1-800-PACK-RAT sincerely apologizes for your experience. Our corporate claims department was contacted regarding your review. Their team advised that a determination has been made on your claim and was issued to the email address we currently have on file for you. Two of our claim department leads confirmed they had the opportunity to speak with you by phone about processing your claim. Based on the investigation completed by the claims team, we believe the final offer to be fair in relation to the damages. If you are willin... read more
I’m a patient person. When I was told that my 8/5 empty container delivery was “re-scheduled for 8/8 for the anytime time frame due to one of our local trucks breaking down”, (was advised of this on 8/5, mind you) I was upset but did I scream at customer service? No. Was the container delivered on 8/8? No. Still, whatever it’s out of my hands. Got the container on 8/9, with scheduled pickup for 8/10. At 9PM on 8/10, I was told pickup was pushed to 8/11, the day of my move. STILL did not make a fuss. But upon receiving the FO... read more
Business response:
We appreciate our customer taking the time to let us know about the delays and rescheduling that occurred during her move. While the delays were unexpected, we truly apologize for the added stress they caused. A team member has reached out to discuss the situation and to learn more about the problems Ms. ****** encountered. We look forward to finishing the move on a much more positive note.
Frequently asked questions about 1-800-PACK-RAT, LLC
How is 1-800-PACK-RAT, LLC rated?
1-800-PACK-RAT, LLC has a 3.2 star rating with 1,372 reviews.
When is 1-800-PACK-RAT, LLC open?
1-800-PACK-RAT, LLC is closed now. It will open at 9:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com